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Customer Service Office

Atlanta, Georgia, United States
January 17, 2019

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Jeffrey Acord

**** *********** ****, *******, ** 30331 / 313-***-**** /


An experienced domestic, and international logistics coordinator, with background(s) in air, and ocean, both import and export, with IAC training, TSA cargo screening regulations, and IATA certification, along with a strong emphasis on office organization, including documenting regulations for all company, DOT, and governmental institutions.


To utilize my extensive experience to help organize a company’s existing and future business requirements within the domestic & international transportation industry


International GE Emergency Air Export Coordinator / Agility Logistics / Georgia Sept 2015 to present

- Part of a team of 4, scheduling pick ups throughout the US, tendering them to the any airlines at any of the multiple US airport


International Senior Air Export Specialist / Yusen Logistics / Georgia July 2015 to Sept 2015

- Part of a team of 4, within the Cargowise freight system, processing all types of air exports


International 3PL Air Export Specialist / DJ Powers Inc. / Georgia Sept 2014 to July 2015

- Part of a team of 2, working directly with the AE manager, re-organized filing system, and warehouse, created new and old customer SOP’s


Air Export Coordinator / EMO Transportation / Michigan and Sept 2013 to June 2014

- Part of a team of 5, within the Citrix freight system, handling the more difficult air export shipments


Office Lead 1 / Sears Outlet / Michigan July 2013 to August 2013

- Part of a team of 8, developing warehouse SOP for documentation, loading and unloading

- Closing office at night and then setting office alarms and securing office safe


Air Export Manager / Air & Ocean Imports / Warehousing & Storage Operations Coordinator / Accounts payable & receivable / IS&T Facilitator / CCSF Security Agent / Sales / NNR Global Logistics USA Inc. / Michigan 1997 - 2012

- Part of a team of 2, working with my colleague to process all air export shipments

- Customer service with coordinating pickups and deliveries, inner and intra state

- Process hazardous goods according to IATA regulations

- Communicate and control shipment information with overseas offices & agents worldwide

- Load and unload shipments

- Screen shipments for travel on passenger aircraft

- Scheduled special equipment for pick ups and deliveries, flatbeds, side curtains, lift trucks, and so on

- Booking with the airlines all forms of cargo, refrigeration, haz-mat, overlength, overweight and so on

- Worked with Powerfreight windows based system, from windows 3.1 to windows XP

- Worked with IT for internet, IP, phone connections before during and after we had moved the office to another location, twice


Owner Operator / First Flight Freight Service / 1991 – 1997

- Maintained the operation of a 14 foot cube truck

- Coordinated with multiple domestic forwarders, then released cargo to the airlines

- Dispatched with little or no supervision


- Microsoft Office Excel

- Microsoft Office Word

- Microsoft Office Outlook

- EDI systems (Cargowise, AS400, Citrix, Powerfreight[NNR])


- Henry Ford community college, less than 1 year, 3.6 GPA

- Oakland Community College, less than 1 year, 3.6 GPA

- Detroit Engineering Institute, 2 years, 3.8 GPA

- Edsel Ford High School, 1982 – 1986, received diploma

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