Customer Service Social Media

Chaunte’ Taylor

Sacramento, CA *****

Cell: 714-***-****

******************@*****.***

Summary:

Consultative in nature and confidant.

4+ years of experience in Human Resources, and experience in maintaining HR records.

Conducted new hire on-boarding procedures such as orientation, background checks, I-9 verification, saliva-based drug screen and reference checks.

Strong data entry and customer service skills.

Excellent communication and interpersonal skills.

Scheduling, Benefits Administration, HR Program/Project Management, Orientation and On-Boarding

Training and Development, Performance Management, Organizational Development.

Staff Recruitment and Retention. Strong follow-up skills.

Exceptional in listening, being patient, personable, and approachable.

Ability to identify employee’s strengths and talents.

Experienced in marketing, relationship building, communication skills, and time management skills.

Exceptional multitasking and ability to work under pressure.

Experienced with KPI’s, Flow Charts, Workflows, and Project Management, Familiar with equal employment opportunity requirements.

Technical Skills:

Microsoft Suite, E-Verify, People Fluent, Avointe, TempWorks, Enterprise, PeopleSoft, Viewpoint, IRecurit, I-9,

Microsoft BI, LinkedIn Recruiter, HRIS Technologies

Education:

SHRM-SCP Exam June 2019.

Master of Arts, Organizational Leadership, Azusa Pacific University, Azusa, CA, June 2011.

Final Presentation: Creation of a Course Curriculum on Leadership Well-Being

Bachelor of Arts, Human Services, California State University Fullerton, Fullerton, CA, December 2009.

Professional Experience:

Clark Pacific, Woodland, CA July 2017 – Present

HR Business Associate (Senior Recruiter), Talent Sourcing

(Specialized in Administrative Entry-Level – High Level)

Responsibilities:

Maintain the recruitment strategies, by utilizing KPI’s.

Works closely with hiring managers.

Keeps all records for Equal Employment Opportunity Office for compliance.

Assist in the developing and executing recruiting plans.

Network through industry contacts, association memberships, trade groups, social media, and employees.

Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals.

Work with hiring managers on recruiting planning meetings.

Communicate with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads.

Assist in creating job descriptions, and creating a recruiting and interview plan

Efficiently and effectively fill open positions.

Conduct regular follow-up with hiring managers to determine the effectiveness of recruiting plans and implementation.

Build networks to find qualified passive candidates.

Post openings in online venues, with professional organizations, and in other position appropriate venues.

Maintain regular contact with possible future candidates

Supervised up to 4 employees.

Accomplishments:

oPromoted within 7 months from Recruiter to HR Business Associate (Senior Recruiter).

oProven track record of recruiting candidates for “hard-to-fill” positions; Job Captains, Project Managers, Estimators, document control specialist, and Engineers.

oCreated the process currently utilized for general labors.

oSaved the company over $180,000, by utilizing LinkedIn.

oLed the way in being the LinkedIn expert, and helping with the companies first LinkedIn Campaign.

Pacific Staffing, Sacramento, CA December 2016 – July 2017

Recruiter (Temporary Position)

(Specialized in Healthcare Positions Entry Level-High Level)

Responsibilities:

Managed up to 30+ challenging requisitions for Healthcare.

Sourced and recruit passive candidates using traditional and creative techniques including Job Boards, Craigslist, Facebook, LinkedIn, Direct Sourcing, Networking, and Referrals.

Maintained lines of communication with qualified candidates via telephone, email, and/or social media.

Identify and utilize a variety of search tools and techniques to promote open positions to relevant talent.

Conducted pre-screen conversations with candidates to evaluate readiness to be considered as a candidate for hire.

Conducted 10-12 in person interviews per week to maintain the candidate database.

Obtained detailed assignment information from customers and utilize it to effectively staff their company while delivering a high level of customer service.

Troubleshoot to resolve the problems or complaints of customers and temporaries.

Coached and counseled temporaries to ensure quality performance and job satisfaction.

Maintained accurate and thorough documentation within the company’s applicant tracking system

Accomplishments:

oAbility to fill high volume positions within hours.

oProven track record of recruiting candidates for “hard-to-fill” positions; document control specialist, human resources, AP/AR, high level administrative, high volume call centers.

oPromoted from a sourer to a Healthcare Recruiter within weeks.

Andek Staffing, Orange, CA August 2016 - December 2016

HR/Recruiter

(Specialized in Entry Level - Higher Level Specialty)

Responsibilities:

Sourcing qualified candidates according to relevant job criteria, using computer database, networking, Internet recruiting resources, cold calls, media and employee referrals.

Present well qualified applicants to corporate recruiters and hiring managers ensuring client satisfaction.

Establish and maintain relationships with hiring managers to stay abreast of current and future hiring business needs.

Interview applicants to obtain information on work history, training, education and job skills.

Conducted 10-12 in person interviews per week to maintain the candidate database.

Obtain detailed assignment information from customers and utilize it to effectively staff their company while delivering a high level of customer service.

Accomplishments:

oAbility to fill high volume positions within minutes.

oProven track record of recruiting candidates for “hard-to-fill” positions; chemist, human resources, AP/AR, high level administrative, high volume call centers.

Manpower, Irvine, CA July 2015 - August 2016

HR/Recruiter

(Specialized in General Labor - Administrative positions)

Responsibilities:

Led outreach campaigns to various vendors, including several local universities, and colleges in San Diego County.

Liaised with other departments or functions (payroll, benefits etc.).

Performed orientations, onboarding and updated records with new hires.

Troubleshot to resolve the problems or complaints of customers and temporaries.

Coached and counseled temporaries to ensure quality performance and job satisfaction.

Maintained accurate and thorough documentation within the company’s applicant tracking system

Carried out new hire on-boarding procedures such as orientation, background checks, I-9 verification, saliva-based drug screen, reference checks and paperwork.

Responded to state EDD inquiries for UI Claims.

Managed up to 60+ challenging requisitions for light industrial low wage positions.

Sourced and recruited passive candidates using traditional and creative techniques including Job Boards, Facebook, LinkedIn, Direct Sourcing, Networking and Referrals.

Maintained lines of communication with qualified candidates via telephone, email, and/or social media.

Conducted pre-screen conversations with candidates to evaluate readiness to be considered as a candidate for hire.

Conducted 10 - 12 in person interviews per week to maintain the candidate database.

Obtained detailed assignment information from customers and utilized it to effectively staff their company while delivering a high level of customer service.

Responded to internal and external HR related enquiries or requests and aided.

Job Fairs/Outreach

Accomplishments:

oAbility to fill high volume positions within hours.

oProven track record of recruiting candidates for “hard-to-fill” positions; document control specialist, human resources, AP/AR, high level administrative, high volume call centers.

oCreated processes and client specific checklist to streamline recruitment.

oPlayed an integral role in saving a $9M “At Risk” medical device account by working onsite to regain the clients trust and to ensure order fulfillment resulting increased order fill ratio and client satisfaction.

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