Customer Service/ Logistics/Shipping/Receiving

Brenda L Fortune

678-***-**** ******.*.*******@*****.***

Qualifications

• Strong interpersonal skills that build and maintain vital working relationships

• Adapts easily to new concepts and responsibilities in a fast-pace environment

• Aggressive self-starter with proven ability to handle multiple tasks simultaneously

• Proven success in sustaining current business while creating growth and development

• Excellent customer service and strong data entry skills

• Excellent communication skills both written and verbal

• Experienced in Microsoft Word, Excel, Access, Outlook, PowerPoint, AS400, SAP, ERP, FedEx, UPS, CSX Rail, Mp2, Accellos

Experience

Dart Entities – Grand Prairie, TX

CSR Lead/Dispatch/Inventory Control 03.2018-12.2018

• Administrative task including customer service, data entry, scanning, invoicing, filling, clerical, inbound/outbound calls, FedEx, UPS, LTL carriers,

• Presentation creation, spreadsheets for company meetings and Safety committee,

• Schedule all inbound and outbound freight to meet inventory requirements.

• Manifest all inbound & outbound freight, print load plans, and distribute to proper departments.

• Maintain inventory control to meet sales requirements and company projected needs.

• Verify items by product type, item number and lot codes-Quality control on all inventory.

• Maintain detailed records to include all pertinent information for each inbound and outbound shipment per company policies and DOT requirements.

• Preparation of all quality control reports for returns, defects and documentation to ensure credits for customers/vendors.

Ryerson Tull – Norcross, GA

Shipping/Receiving/Inventory Control 01.2017-10.2017

• Administrative task including customer service, data entry, scanning, invoicing, filling, clerical, answering phones, FedEx, UPS, LTL carriers, CSX Rail, presentation creation, and spreadsheets.

• Schedule all inbound and outbound freight to meet inventory requirements.

• Manifest all inbound & outbound freight, print load plans, and distribute to proper departments.

• Maintain inventory control to meet sales requirements and company projected needs.

• Verify items by product type, item number and lot codes-Quality control on all inventory.

• Maintain detailed records to include all pertinent information for each inbound and outbound shipment per company policies and DOT requirements.

• Preparation of all quality control reports for returns, defects and documentation to ensure credits for customers/vendors.

Olympic Steel – Winder, GA

Procurement Assistant/Inventory 05.2014-12.2016

• Administrative task such as customer service, data entry, invoicing, filling, clerical, answering phones, FedEx, UPS, LTL carriers, railroad, power point, spreadsheets.

• Update new hire/terminated employees in system AS400 and excel spreadsheet.

• Order consumables/inventory and parts for maintenance department and warehouse.

• Complete price comparisons for purchases to ensure best pricing resulting in saving the company hundreds of thousands of dollars annually.

• Present cost analysis and tracking quarterly to management team. Brenda L Fortune

678-***-**** ******.*.*******@*****.***

• Work closely with maintenance department and managers to ensure service/repairs records are accurate.

• Entered all orders into mp2 for accurate receiving, billing and returns. Closed out orders, invoiced.

• Ensure OSHA regulations were being met by partnering with the Safety Manager to ensure PPE/Safety equipment was available, maintained in database, and update plant to standard.

• Maintain spreadsheet for all incoming/outgoing rail car inventory to ensure accurate material was entered into system for ordering, processing and billing. Cargill (Contract) – Gainesville, GA

EHS Assistant 02.2013-02.2014

• Administrative task such as customer service, data entry, filing, clerical, answering phones, Fed Ex, UPS, power point, audits, spread sheets.

• Update employee changes to insurance and tax forms, ordered supplies for warehouse and office personnel, made travel arrangements for sales team and management, billing, process payments, collections, credit checks for new and existing customers, quality calls.

• New employee orientation and training.

• Conduct contractor training weekly, monthly and yearly per company requirements & OSHA.

• Maintain and update database site wide to ensure training is up to date and reported.

• Conduct and assist in company safety meetings, training, permits and inspections. Prime Technological Services – Suwanee, GA 03.2011-02.2013 Customer Service / Inventory

• Managed tasks for shipping, packing, soldering, assembly, receiving including scheduling inbound and outbound freight.

• Complete cost analysis and negotiate prices per truck load and pound for all shipments to maintain low cost.

• Receive all products into database and ensure no damage.

• Place scan codes on product for inventory and order processing accuracy.

• Maintain warehouse inventory, requisition and ordering in AS400.

• Daily review inventory on floor, generate reports, and send to appropriate vendors to solve inventory discrepancies.

Randstad Staffing

Customer Service/Administrative 08.2010-03.2011

• Interview potential employees while maintaining current employees’ positions.

• Employee orientation and terminations.

• Complete all administrative task such as customer service, data entry, filling, clerical, answering phones, Fed Ex, UPS, update all employee changes to insurance and tax information, ordered all supplies for warehouse and office personnel, made travel arrangements for sales team and management, time keeping, weekly payroll, billing, process payments, collections, credit checks for new and existing customers, quality call and client visits.

• Update and maintain all company and client files to ensure information is accurate.

• Coordinate employee relocations including scheduling crew’s, trucks, and equipment.

• Maintained current client relationships while building new clients North American Stainless

Human Resources/Shipping/Inventory 03.2007-10.2009

• Interview potential employees to support company growth and need.

• Schedule and dispatch all in/out bound shipping and receiving for the warehouse.

• Manage all fuel surcharges, shipping cost, pricing per truck loads, LTL carriers and transportation records in AS400 company wide.

• Maintain warehouse inventory, requisition and ordering in AS400.

• Negotiate of transportation fees and fuel percentage to exceed budget and ensure operating profit per profit and loss statement.

Brenda L Fortune

678-***-**** ******.*.*******@*****.***

• Maintain and Update procedures per company and OSHA in AS400.

• Complete all administrative task such as customer service, data entry, filling, clerical, answering phones, collections, billing, invoicing, Fed Ex, UPS, update all employee changes to insurance and tax information, ordered all supplies for warehouse and office personnel, made travel arrangements for sales team and management, time keeping, weekly payroll, credit checks for new and existing customers, quality call and client visits, employee orientation and terminations.

• Continued education of human resource regulations through training classes and daily activity including employment law, OSHA standards, unemployment claims, background checks, Worker’s Compensation and I-9 compliance.

Education

Athens Technical – Athens, GA 2006

GED

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