Manager Customer Service

Joseph M. Cade Jr.

***** ********* **** ***** ****, TX 77493

Phone: 832-***-**** Email: **********@*********.***

Objective

To be part of an organization that implements strong core values in a positive and safe working environment. Where I can utilize my management skills, team leadership abilities, and solid sales experience to help the organization increase its client base while giving me the ability to learn and advance while I create a career and a working family with the company.

Career Highlights/Accomplishments

Maintains and supports company values through positive associate relations, and creating motivational programs and awareness meetings to keep up morale and maintain a safe and enjoyable environment

Managed a $27M/yr store with 90+ associates, while accomplishing a $2M increase each year by precise decision making to maximize sales, merchandising, customer experience, Human Resources, and Loss Prevention goals and the objectives

Accountable for financial operations within the store (payroll, markdown compliance,

cash control, petty cash, KPI, etc), ensuring accuracy for operational improvement

Creates and endorses customer experience programs and philosophies

Develops and coordinates action plans with input from peers and associates to improve and strengthen team performance

Proficiency in balancing cash drawer, cashing checks, making deposits and drops (cash office duties)

Knowledgeable in banking legal and regulatory rules including Negotiable Instrument Laws, Regulation CC, Regulation D, Anti-Money Laundering, and OFAC. As well as complete knowledge of the FDCPA (and the different collection rules and laws of each individual state) and the FTC.

Supervised 12 warehouses daily, containing 5 employees/warehouse and established an expectation for daily operations and performance production, which resulted in a 25% increase in production for the team

Experience

CVS PHARMACY HOUSTON, TX JANUARY 2017-PRESENT

Store Manager

IRON MOUNTAIN HOUSTON, TX MAY 2015-DECEMBER 2016

Operations Supervisor

MARSHALLS/HOMEGOODS HOUSTON, TX DEC 2010-MAY 2015

Asst. Manager

RGIS HOUSTON, TX JAN 2009-DEC 2010 Auditing Supervisor / Inventory Specialist

DIGNAM FAMILY FURNITURE LOS ANGELES, CA JULY 1998-SEPTEMBER 2008 Asst. Manager/Delivery, Repo, Collections/Customer Service

References

Harold Ware / Marshalls Manager Houston, TX / 971-***-**** (cell)

Dave Schwarz / Marshalls District Manager Houston, TX / 832-***-**** (cell)

Jane Dignam / Dignam Family Furniture- Owner / 559-***-**** (cell)

Michael Konvicka/ Professor – Lone Star College Katy, TX / 281-***-**** (cell)

Andre Peyton / Marshalls Manager- Houston, TX / 716-***-**** (cell)

Final Statement:

My experience with past companies have given me the opportunity to learn, grow, and understand that, when you work hard, and you teach, coach, and validate others, you will find that the confidence and success from your team, is a reflection on your great leadership!

Contact this candidate