Resume

Mazharullah Sayeed

**** ****** ***** ****, ****** Ohio 43016

(M) 614-***-**** (H) 614-***-****

Email: ac78b9@r.postjobfree.com

QUALIFICATIONS

•Highly motivated with outstanding communication and customer service skills

•Strong organizational skills and strong team player with collaborative skills

Trained and fully conversant with HIPAA Regulations and Insurance policy terms.

•Ability to meet the company’s goals and expectations and respect operational deadlines

•Fluent in both English, Arabic, Hindi, Urdu, and Tamil - Multilingual

•Approach problem solving from a business logic perspective

Experience

03/26/2018 to 12/15/2018 with Teleperformers Inc. USA. 4335, Equity Drive, Columbus Ohio 43228 as Customer Service Advisor. Contact: Miss. Jay / Javonya West, Floor Supervisor, Tel: # 614-***-**** Email: ac78b9@r.postjobfree.com

Conduct outbound and inbound calls, Sales of a variety of products and services to consumers, wholesalers, Franchise agents throughout United States

Working with over 90 prospects, requiring me to handle multiple projects at a time

Successfully working in small Sales teams to drive key performance indicators

Collaborate with other departments such as credit and regulatory to efficiently open new accounts

07/06/2015 to 12/20/2017 with Yunnan Copper Industry (Group) Co Ltd. Kunming, China, worked from home as full-time Resident Representative -Escrow Manager for USA and Canadian Customers.

Provides prompt efficient service for assigned product and/or service center internal and external customers

Consult and interpret contract provisions for current and past products and assumed business for policyholders, agents/brokers and other enterprise operating units

Receive and responds to incoming customer/broker/agent/government agency inquiries

Communicates with customers, agency/brokerage force, service centers, internal/external sales support and other industry companies through oral and written communication

Assist customers with financial transactions

Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other enterprise operating units

General Office practices, customer service, and office equipment

Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds preferred.

10/05/2010 to 02/15/2014 with State-Wide Traffic Controller PTY. Ltd - Brisbane Queensland, Australia as Front Office Receptionist.

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars, schedule meetings, update records of office expenses and costs

Arrange travel and accommodations, and prepare vouchers

Perform other clerical receptionist duties such as filing, photocopying, scanning, transcribing and faxing.

09/05/2009 to 09/11/2010 with Queensland Rail Brisbane Australia as Passenger Load Survey Officer SN# 870716

•Work standing in a running train; make at a glance head-count and numerical recording total number of loading unloading passengers at every stop.

•Responsible for collection of all employees’ paper work for submission to the Supervisor

•Sales and advertising for international luxury hotels, restaurant and bars to passengers

•Interface with internal and external customers to provide exceptional customer services

•Assist in resolving service problems by clarifying the customers’ complaints, selecting and routing technical service

•Create further interest in the company’s services by inviting customers to use new and long-distance train services and supervised six (6) PLSO Officers as a team-leader on every trip

03/13/2008 to 12/01/2008 with McDonald-Brisbane as Night Crew member

•Excellent Customer Services within a motivated friendly team, trained to receive Customers with a smile at the front-counter

•Proven active team leader manage 15 coworkers, helping co-workers of all age groups

•Worked on cash register, in kitchen area, cold storage, maintain hygienic clean tables

•Answer customers and field service representatives in English and other languages in a courteous and professional manner and provide information to the customers as appropriate such as pricing of a variety soft drinks and fast-food availability and follow-up door delivery

•Add new customers to relevant business systems and maintain customers’ record changes as needed

•Assist in the follow-up and processing of Quality Control, customers complaints and payment disputes.

07/04/1997 to 02/12/2002 with YANAR Company Riyadh Contractors to Defense Ministry, King Khalid Military City KKMC started as Office Manager and later promoted to Human Resources Director.

•Overall responsibility for the office organization, Staff salaries

•multi-tasking dual screen, Data Entry, Indexing Adhoc, Word Processing.

•Prepare monthly staff salaries and other benefits and Bank transactions

•Interface with internal and external customers, agents and contractors to provide exceptional customer service and follow-up clients calls in different languages.

•Involved in extensive travel overseas, diplomatic relations, and diverse Public relations

•Interviewed workers in India, Pakistan, Nepal, Bangladesh, Sri Lanka and Philippines

•and documented reports from scratch to final selection of 100-200 skilled workers

•Finally mobilize selected workers travel to work for KKMC POW’s Maintenance Camp RAFHA and HAFAR al-BATIN in Saudi Arabia and follow-up action.

09/10/1994 to 05/02/1997 with Saudi Arabian Public Transport Company (SAPTCO) Operations Department, Riyadh Saudi Arabia as a Data Entry Coordinator

•Prepare Data Entry Excel spreadsheets of domestic and national ticket sales

•Prepare daily, weekly, monthly and annual statements with diagrams and graphs

•Chosen to make multi-lingual announcement from bus stations about the arrival and departure schedule of Buses for the convenience of waiting passengers

•Answer passengers and drivers in different languages in a courteous and professional manner and provide information to the customers as appropriate such as ETA, pricing, seats availability

•Add new customers to relevant business systems and maintain customers’ record changes as needed and assist in the follow-up and processing of customers credit disputes

08/15/1990 to 06/01/1994 with Westinghouse Electric Corporation Co. (USA) Riyadh – Admin. Manager. Responsible to maintain Hail City Electrification Project’s site office accounts

•Interface with internal and external customers to provide exceptional customer service

•Assist in resolving service problems by clarifying the customers’ complaints, selecting and routing staff salaries, bank transactions, local purchase

•Schedule staff travel arrangements and make Airline bookings for all employees, familiar with IATA codes and good at Airline bookings

•Responsible for monitoring more than 50 employees’ payroll and their benefits

•Ensure all office supplies were available and ordered when required

•Follow-up clients calls with clerical duties, including faxing, filling out paperwork, doing credit reference checks and liaising with other departments.

10/09/1983 to 04/06/1990 with Complant Arabia U. K- Contractors to The Arabian American Oil Co (ARAMCO USA) Dhahran Saudi Arabia, Worked as Office Administrator. Later promoted as Recruiting Officer.

• Overall responsibility for the office organization and ensure all office supplies were available and ordered when required

•in-charge of Office administration, accounts, staff salaries, bank transactions, Data entry, Word Processing, typing and filing

•Customer services-to receive new arrivals from airport and ARAMCO private Hanger

•Arrange for new arrivals medical, ID and housing.

•Mobilize new arrivals to their work locations Abqaiq, Ras Tanura, Shedgum, Uthmaniya and Uthailiya Offshore and On-Shore refinery facilities

•Drive long distances to visit our employees, deliver personal mail, pay living allowance in cash and look after their welfare and solve if any problems

•Responsible for collection of employees’ paper work and hand over to the Supervisor

•Travel Overseas often to recruit TCN manpower to work for ARAMCO

•Train15-20 Saudi summer students every year

07/25/1978 to 02/20/1982 Self Employed – Dubai Import Export business in the commercial hub of Dubai (UAE) Wholesale of Souvenir gift items; learn local Arabic language, involved in direct sales - Customer service and diverse public relations with local Arabs, Asians, and Europeans; and become a multi-lingual.

ACCOMPLISHMENTS

Proven work experience as a Receptionist, Front Office Representative in similar roles

Proficiency in Microsoft Office Suite, MS Power Point, MS Word, MS Excel, and Citrix

Hands-on experience with office equipment (fax machines, Scanners and printers)

Professional attitude and appearance with pleasing personality

Solid written and verbal communication fluent in both English and Arabic

Highly skilled in verbal presentation, able to effectively address and engage a wide variety of customers

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Professional Customer service with a positive attitude

Bachelors’ degree; additional certification in Business Administration.

Worked with other employees as a team-player to meet company and customer’s goals.

Education and Training:

Studied B. A. Humanities-Griffith University, Australia 2011-2014

Passed B. A. Economics-University of Madras-Chennai, India, March 1972

Passed Certificate III Business Administration from Queensland TAFE Institute, Australia

Passed Certificate III English Language from Queensland TAFE Institute, Australia

URL: http://www.LinkedIn.com/in/mazhar-sayeed-29349560

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