Customer Service Manager

JEYLUN K. WALLEY

**** ******** ***** ************, **, 28304

************@*****.*** 502-***-****

EDUCATION

Bachelor of Arts, anticipated May 2021

Fayetteville Technical Community College

Current GPA 3.0

Major: Business Administration

Minor: Marketing

PROFESSIONAL EXPERIENCE

UNIVERSITY OF KENTUCKY, Lexington, KY November 1, 2017- May 20, 2018 Survey Research Telephone Interviewer

Made outbound interview calls

Read assigned call scripts verbatim clearly and accurately

Delivered questions over the phone and accurately recorded responses into computer systems

Worked to complete surveys for research studies

WALMART, Georgetown, KY March 16, 2017- July 1, 2017 Cashier

Rung up sales on computerized cash registers

Processed payments

Scanned coupons

Handled returns

Answered questions about merchandise, store policies, and ongoing promotions

Assisted sales and stock associates during slow hours TACO BELL, Georgetown, KY September 1, 2016- February 28, 2017 Team Member

Performed customer service duties, such as meeting and greeting patrons and bagging orders

Rung up purchases, provided exact change, operated credit card machine and answered questions about menu

Took food and drink orders

Maintained a clean environment

Greeted guests

Provided prompt service while taking orders, serving food and closing the check for over 100 customers per shift

Created customer base and close relationships with patrons of restaurant LITTLE CAESAR PIZZA, Georgetown, KY January 15, 2016- September 30, 2016 JEYLUN K. WALLEY

PAGE -2-

Crew Member/Manager in Training

Served customers according to the Little Caesars Customer Service Standards

Prepared high quality products consistently by following Little Caesars recipes, specifications and procedures

Cleaned and organized work stations and other assigned areas to help maintain the standards

Worked in cooperation with other Crew Members and management to achieve restaurant goals

Trained for Manager of Restaurant

TACO BELL, GEORGETOWN, KY May 1, 2015- January 31, 2016 Team Member

Performed customer service duties, such as meeting and greeting patrons and bagging orders

Rung up purchases, provided exact change, operated credit card machine and answered questions about menu

Took food and drink orders

Maintained a clean environment

Greeted guests

Provided prompt service while taking orders, serving food and closing the check for over 100 customers per shift

Created customer base and close relationships with patrons of restaurant CORE COMPETENCIES:

Critical Thinking/Problem Solving

Oral/Written Communications

Teamwork/Collaboration

Leadership

Contact this candidate