IT Support Technician
Resume:
Jason Ray
Fairview, Tennessee 37062
*****.*.***@****.***
linkedin.com/in/jason-ray-514709102
PROFESSIONAL SUMMARY
Diligent and detailed Administrative IT professional with experience in multiple roles which include site management and IT administration. Highly skilled communication and customer service professional.
SKILLS
Knowledge of Windows OS + Server 2008 Advanced
Group Policy Domain Advanced
Active Directory Administration Advanced
Microsoft Exchange Office 365 Advanced
Knowledge of PC hardware Expert
Knowledge of PC software Intermediate
General Research Expert
Knowledge of PC Domain Networking Intermediate
Soldering, Spot welding Intermediate
Mobile Device (Intermec Honeywell) Advanced
Barcode Generation GPS Tracking Advanced
WORK EXPERIENCE
LSO Final Mile (formally Express Courier) Franklin TN 2015 - 2018
IT Support Specialist
Work general help desk tickets.
Support service center providers (drivers) with scanning devices.
Maintain domain active directory.
Exchange server/office 365 profiles.
General peer to peer networking.
Direct communication with vendors (Verizon, AT&T and Windstream)
Staffmark/HP Nashville, TN 2006 - 2007
Repair Technician
Reassemble broken pc chassis.
Reinstall operating systems.
Replace faulty computer components.
Spherion Atlantic Workforce LLC/Dell Inc. Nashville, TN 2004 - 2005
Technical Support Services
Assist customers with a wide variety of pc issues ranging from initial setup, email troubleshooting, and software reinstallations, and general hardware issues.
Sykes/MSN Dial Up-SBC Yahoo DSL Ada, OK 2002 – 2003
Customer Technical Support
Call Center Support.
Customer Service.
Provide IT support for new internet users.
Troubleshooting of DSL Hardware.
Tier 2 support
EDUCATION
High School or equivalent, General Studies,
July 2002 - September 2002
Pontotoc County Vocational Ada, Oklahoma
Some High School Coursework, General Studies,
August 1997 - January 1999
Montgomery Central High Clarksville, Tennessee
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