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Administrative Assistant Sales

Boonville, New York, United States
January 21, 2019

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Diana K. Sparrow

*** ******** *****

Boonville, NY 13309




Experienced administrative professional with excellent communication and organizational skills and strong attention to detail. Background includes professional proofreading, writing and editing; applying organizational skills to create databases; and learning new technology to develop an online customer support system for a software developer.


Coordinator, Innovation Data Solutions, May 2016-September 2018 BNY Mellon

Oriskany, NY

Coordinator in the Central New York Innovation Center, supporting three executives at the managing director level, including travel arrangements, expense reports and meeting planning. Coordinated all college, school and other CNY workplace group visits to the Innovation Center. Planned and facilitated workplace learning sessions on Data Analytics and Machine Learning topics for all CNY employees, which included 15 topics in 2017. Project manager on a variety of Innovation projects, using Microsoft Project and SharePoint. Supported executives in their effort to garner Performance Excellence Bronze Certification for all CNY staff in 2017, which was completed before the May 2017 deadline. Communications: Lead contributor/editor of the company’s CNY Employee Engagement communications platform, delivered weekly to more than 1,500 employees. Assist edthe CNY Regional Executive with various region-wide communications as needed. As a corporate Digital Workplace champion, attended monthly meetings, sent e-mail blasts and kept my working group up-to-date on new tech initiatives.

Support Initiatives: Joined the companywide Administrative Support Community (ASC) advisory board in January 2018. First project was to create an interactive newsletter template, using the correct corporate branding. First newsletter was released January 2018 to more than 400 community members with a very favorable response. Also spearheaded and wrote guidelines for the ASC “Look Before You Book” initiative, a project to post online photos of all corporate conference rooms throughout the company to help bookers see room layouts, equipment, etc., resulting in a much more efficient and transparent way to book rooms.

Project Coordinator, July 2014-May 2016

Advanced teamwork by leading Operations subteam meetings; communicating Ops initiatives to program management; tracking Ops goals through functionality matrixes and dashboards; assisting Ops Control lead with the preparation of risk assessments; coordinating global offsite and vendor meetings. Administrative assistant, June 2007-July 2014

Administrative Assistant to two vice presidents. Duties included calendar management, travel, meeting arrangements, expense reports, presentations, supply ordering, reports and other administrative tasks. As a Brand Ambassador, partnered with corporate-level management to introduce the new corporate branding to two groups of employees at all levels. Invited to offer feedback in the development of the Standards of Engagement with corporate Chief of Staff. Diana K. Sparrow

114 Woodgate Drive

Boonville, NY 13309

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Recognition, 2007-2018: Three-time winner of Outperformance Awards, most recently in 2013 for the design/creation of the CNY Employee Engagement SharePoint site. Received Employee of the Month in 2011 and the Innovation award in 2012 for the creation of the CNY Visitors Portal. Two-time recipient of the 2017 Take a Bow Award for exemplary client service. Recipient of a 2018 Applause Award for contributing to the Client Service Delivery goal of Talent Management aimed at attracting, developing and retaining exceptional talent. July 2018 recipient of a Thank You award for Client Success. eBay/Internet Sales Assistant, March 2006-Feb. 2007 Dan Hudon Sales Inc.

Barneveld, NY

Hired to expand eBay sales for small manufacturer of forestry/logging equipment. Duties included creating eBay inventory, digital photography, processing payment information, generating shipping paperwork and tracking sales through Excel. Position involved heavy phone and customer contact as well as retail sales.

Technical Administrative Assistant Feb. 2005-Dec. 2005 Software Consulting Services

Nazareth, PA

Duties included assisting VP of operations, trade show/user group coordination and writing user manuals. Learned Mambo-based open-source software to develop two databases: a contact database of more than 1,000 clients for marketing mailings, and a new online support system that enabled clients to obtain Web-based customer support.

Office Administrator 2004-2005

Polymer Products Co.

Stockertown, PA

Hired in 2004 as office administrator of small manufacturing company. Responsibilities included all facets of office management: reception, switchboard, supply ordering, collections, purchasing and accounts payable (invoice processing). Position involved heavy use of the Oracle ERP for invoicing, inventory management, etc.

Administrative assistant 1999-2004

Binney & Smith Inc.

Easton, PA

Hired in 1999 as administrative assistant to the Director of New Product Development, which required a high degree of confidentiality. In 2000, assigned to support the Design Services department and its Senior Manager and also named B&S trademark administrator.

• Completed a yearlong project of coding and sorting more than 3,000 digital assets into a new electronic database. Through the creation of this database, internal and external clients received their artwork files instantly via e-mail, eliminating the wait and expense of burning and shipping CDs.

• Participated in team project to update the corporate item-specifications database. This companywide initiative prepared the B&S database for inclusion in the Wal*Mart-mandated UCCNet inventory- management system.

• As trademark administrator, approved Crayola® brand and trademark use for multimedia; monitored internal and external use of B&S trademarks; and worked with Hallmark Legal to maintain database and renew and protect B&S trademarks worldwide.

Diana K. Sparrow

114 Woodgate Drive

Boonville, NY 13309

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Free-lance proofreader, 2001-2011

Lehigh University

Bethlehem, PA

Proofread various print and online publications, including magazines, entertainment programs, marketing materials, messages from the president and press releases. Assistant Features Editor, 1980-1998

The Express-Times

Easton, PA

Managed arts and entertainment coverage in the Lehigh Valley for mid-sized daily newspaper. EDUCATION:

Honor graduate of Bangor, Pa., High School, completing the three-year office-practice program. PROFESSIONAL DEVELOPMENT:

Trained in both Mac and PC platforms.

• Proficient in: Microsoft Office, Outlook, Visio, Lync, Internet, Exhibio, SharePoint., AppSpace, PeopleSoft, Confluence, Engage

• Working knowledge of OneNote and conducting WebEx sessions.

• Completed Medical Terminology refresher course through Des Moines University School of Continuing Medical Education, to update Medical Terminology class taken at Northampton Community College, Bethlehem, PA (certificate attached to this resume) PERSONAL ACCOMPLISHMENT:

• 2018 recipient of the Lew Roberts Memorial Award, presented by the Mohawk Valley region of the American Heart Association to a heart attack survivor who has overcome adversity.

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