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Security Customer Service

New York City, New York, United States
January 21, 2019

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Michael Batista

New York, NY


Proven leader with over twenty-years of law enforcement and private security experience. Security planning experience. Possess diversified career experience in management, operation, investigation and administration including an exemplary performance record. Expertise in crisis management, emergency management, risk analysis, threat assessment, and strategic planning. Authorized to work in the US for any employer

Work Experience

Executive Security

MacAndrews & Forbes - New York, NY

September 2017 to Present

Serve as the Command Center Staff for disseminating information regarding security-related incidents on the property, as well as in the field.

Duties include

Implement security and access control procedures to ensure safety on the property. Systemically monitor early-warning detection systems, security alarms, and cameras to identify and resolve security risks.

Control access to the properties by maintaining entry logs, as well as granting admittance to on-site guests.

Security Manager

Durst Organization - One World Trade Center - New York, NY June 2014 to June 2017


Security Manager

One World Trade Center

The Durst Organization

Coordinate the physical security team for One World Trade Center Manage the daily operations of the Security force to ensure a safe and crime free environment. Prepare written reports on security-related issues to address patient or employee complaints and improve customer service.

Provide developmental assistance to security personnel. Conduct internal investigations and recommended appropriate actions as a result of findings to put closure to issues. Performed functions for TDO PMO Review annual performance appraisals, to include corrective and disciplinary action to keep staff accountable.

Constantly assess the efficacy of all security program efforts, and make timely recommendations to Durst Security leadership

Supervise the supervisory staff which includes the following, building plans including access control and alarm systems, emergency equipment and evacuation procedures. Computer Technical Skills

Lenel On Guard System

Easy Lobby





Genetec CCTV

Gallagher Security Management Systems

Supervised the security operations in the designated areas of responsibility throughout the complex. Managed the security functions associated with the vehicle checkpoint and loading dock operations and procedures.

Oversaw Shift Supervisors directly supervise security personnel assigned to designated security posts throughout the complex.

Liaison with law enforcement and multiple security teams in the complex. Lead Security Supervisor

Edison Hotel - New York, NY

June 2013 to June 2014

Supervised daily security operation. Provided access to hotel staff and visitors and provided the greatest hospitality available to our client.

Sergeant / Supervising Investigator IAB

New York City Police Department - New York, NY

June 2006 to February 2013


Supervised and conducted administrative investigations of alleged criminal corruption and misconduct cases,

policy violations, etc.

Provide expertise testimony to the Bronx District Attorney’s office regarding Internal Affairs related issues.

Poloce Officer

New York City Police Department

March 1995 to June 2006

Patrolled New York City Housing Authority Developments. Deter criminal activities and established community interaction programs. OmniPresence throughout the NYCHA Developments. Undercover Assignment within OCCB

Police Officer

New York City Housing Police Dept - New York, NY

January 1993 to March 1995

Patrolled New York City Housing Authority Developments. Deter criminal activities and established community interaction programs. Operation Safe Home. Tenant Associations Maintenance Technician

New York City Housing Authority (NYCHA) - New York, NY January 1992 to January 1993

Maintained, adjusted and made minor repairs of building hardware, furniture, shelving and equipment. Replaced broken window and door glass.

Repaired windows and sash.

Makes minor repairs to building electrical, plumbing and heating systems. Assists in relocation building equipment as directed. Education


New York City Police Academy - New York, NY

January 1993 to July 1993

Associate Degree in Emergency Management

Frederick Community College - Frederick, MD

December 2005


Security (10+ years), CCTV (5 years), LENEL (5 years), Excel Microsoft Office (5 years) Certifications/Licenses

Lenel Systems Administrator

June 2014 to Present

Systems Administrator Lenel- On Guard

NYS Armed Guard

July 2017 to Present

NYS Armed Guard Licenese


June 2018 to June 2021

Fire Guard F-01

Driver's License


Retired NYC Segeant Benevolent Union

February 2013 to Present

Retired NYC Sergeant

Additional Information


Lenel On Guard System

Easy Lobby





Microsoft Office

Executive Protection Course- LaSorsa & Associates

Security Consultant Course- LaSorsa & Associates

Genetec CCTV

Gallagher Security Management Systems

Microsoft Word/Excel

NYS Armed Guard License

F-01 FireGuard

HR-218 Qualification

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