Sileya Isaiah Tunga

Address: *** ***** ***** **. **#1 Lyn, Ontario K0E 1M0

Telephone: 343-***-****

Email: ac7866@r.postjobfree.com

Profile

Highly motivated, detail oriented with excellent analytical and logical skills, with several years of customer service experience and education in Information Technology as Business Analyst. Core Competencies

Work Ethic Communication

Initiative

Adaptability to change

Positivity

Focusing on results

Critical Thinking

Career Summary

Period 2014 - 2018

Company Shell Canada

Position Customer Operations Analyst, e-Commerce Specialist and System Tester (Market-hub) Duties

GSAP implementation for the Canadian market:

UAT Tester 2016-2018:

Responsible for quality and analysis for failed or pass status and providing feedback and solutions for testing results.

Wrote reports of findings and made recommendations for changes. Entered and triaged application defects into quality control. Collaborated with clients and business analysts to ensure high-value applications development.

Enter and confirm customer orders, Create and manage deliveries, Process returns, manage customer accounts, manage customer order history, manage customer back orders, Answer questions/Concerns via Email/Phone, investigate customer claims, Coordinate with planners to supply accurate availability/expedite deliveries, Create SOP

(Standard Operating Procedures).

Ensure 100% Customer satisfaction: Wal-Mart, Phillip Gosselin & Associes, Bluewave Energy, General Motors.

Reduced order response time from 24hrs to same day. Served as liaison between Shell distributors and customers to expedite the fulfilment of customers orders. Nominated agent of the month and of the quarter on several occasions. Period 2012 - 2014

Company Mind Pearl

Position Customer Sales and Service Representative and Helpdesk Duties

Handling customer telephone calls, faxes and emails. For Belgium, France, United Kingdom and Swiss Markets for Weight Watchers department Professional Development

Entrepreneurship End user computing and life skills

Excellence in customer service certificate Certified SAP University alliances with distinction: Focus on Logistics, Finances and Reports.

SAP Certification number: SDZA-421*****-******

SAP ERP skills content: Ability to perform navigation in a SAP systems Ability to do purchasing process

cycle Ability to do Sales and Distribution Ability to perform Financial Accounting Ability to do Reports in a SAP system.

Education

Institute

Period

Course

Qualification

Cape Peninsula University of Technology

3 Years

Informatics and Design

National Diploma in Business Analysis and now completing part time my degree

In-depth knowledge of Software Development Life Cycle (SDLC) methodology.

Expertise in gathering, analysing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications

Expertise in UML

Expertise in writing and implementing Test scenarios, Test cases, System testing.

Ability to make people understand and convince them. Ability to produce the best result in pressure situations. Ability to work in team as well as individual

Expert in various business tools such as Visual Basic, MS Office Skills

Analytical Skills

Business Process Improvement

CSS

HTML

Ms Office

SAP ERP

Visio

UML

Other Details

Languages: English (Excellent in speaking, reading and Writing) French (Excellent in speaking, reading and Writing) Interests: Reading, Watching Soccer, Running, Hang out with friends References

Name Sylvie Ogrady

Position Vehicle Scheduler

Email

Tel

ac7866@r.postjobfree.com

613-***-****

Name

Position

Tasha Snowdon

Customer Service Representitive

E-mail ac7866@r.postjobfree.com

Tel 613-***-**** EXT. 229

Contact this candidate