Customer Service Manager

ANDREA DECKER

*** * **** ******, *** B; Columbia, IL 62236

Cell: 618-***-****

********@*****.***

SUMMARY

Highly-motivated Dietitian with more than 22 years’ experience in multiple settings, eminently skilled in the nutrition management of chronic disease and improved wellness; nutrition counseling and motivation; and food service management and menu development, seeking a challenging nutrition position that positively impacts the well-being of those served

HIGHTLIGHTS

Member of the Academy of Nutrition and

Dietetics (AND) and DIFM

Licensed Dietitian in Missouri and Illinois

Highly skilled in motivational interviewing

Attention to detail

Effective communicator

Goal oriented

Positive constitution

EXPERIENCE

HEALTH TECHNOLOGIES, INC.

St. Louis, MO

Consultant Dietitian 06/1996-10/2000 & 04/2007-Current

Collaborate extensively with interdisciplinary care team to meet the nutritional needs of each resident

Coordinate nutrition care plan with dialysis RD for those residents on dialysis in LTC facilities to support positive outcomes

Record review/assessment of at risk residents, including those on dialysis, tube feeding/TPN, wounds and weight loss/gain

Monitor meal preparation and service; review/critique menus

Support to CDM; Preceptor for Dietary Managers in CDM course; nutrition training to all staff

Prepared plan of correction for Syracuse, NY LTC facility in immediate jeopardy

ALTON MENTAL HEALTH CENTER

Alton, IL

Consultant Dietitian (Health Technologies, Inc)/Acting Dietary Manager 01/2016-3/2017

Food requisitioning, supplies and equipment; maintaining cost control records and preparing budget estimates; and maintaining inventory (ordering, food storage/rotation, preparation and serving)

Direct dietary support service workers in production and service of patient meals in compliance with state, federal and joint commission guidelines.

Provide ongoing training to dietary support service workers in food safety and sanitation

Medical nutrition therapy/Assessment of patients with extensive collaboration with interdisciplinary care team to meet the nutritional needs of each patient

Participation in committees: continuous quality improvement; patient safety and general hospital department head meetings

NEXT LEVEL FUNCTIONAL NUTRITION

Dunedin, FL

Functional Medicine Nutrition Intern 8/2015-11/2015

Internship in Integrative and Functional Medicine Nutrition Therapy (IFMNT) with Susan Allen RD, CCN

Assist with business development (training presentation updates/website rebranding)

Assist in private mentoring and patient case workups (research, protocol development, etc)

Assist in marketing efforts (mass emailing, promo campaigns)

Assist in organizational efforts in the office.

FRESENIUS MEDICAL CARE

St. Louis, MO

Renal Dietitian 9/2013 to 8/2015

Assess patient’s knowledge of diet and kidney disease and provide education appropriate to patient’s learning needs

regarding the relationship of diet and kidney disease and the impact on the treatment process.

Complete nutritional assessments and participate in the interdisciplinary comprehensive individualized plan of care.

Provide patients with ongoing nutrition assessment and outcome-oriented nutrition counseling necessary to assist patients in achieving and sustaining an effective nutritional status.

Collaborate with the interdisciplinary team on Urea Kinetic Modeling recommendations to achieve the physician’s prescription of Kt/V.

Collaborate with the interdisciplinary team on management and recommendations for mineral metabolism and renal bone disease, nutritional status, psychosocial status, vascular access, modality, rehabilitation status and sodium/volume control.

Directly responsible for capturing bone medication Rx orders from patients; monthly tracking to meet corporate sales goals

Report on nutrition QAI results and participate in the interdisciplinary QAI program.

TOUCHETTE REGIONAL HOSPITAL

Centreville, IL

Clinical Dietitian 01/2012 to 12/2013

Nutrition Assessment and meal plan develop in line with patients’ age, gender, diagnosis and cultural background

Outpatient nutrition counseling utilizing motivational interviewing/coaching techniques to promote behavior change

Maintain up-to-date knowledge on latest research/trends through extended education/professional development courses

Develop menus for specialized diets Conduct performance improvement studies

HEALTHWAYS

St. Louis, MO

Dietitian Health Coach 11/2010-11/2011

Coach Cigna Insurance members in nutrition/lifestyle changes/behavior modification to improve their health.

Primary areas of focus are: weight loss, blood glucose and cholesterol control as well as nutrition management of various disease states.

APRIA HEALTHCARE

St. Louis, MO

Region Nutrition Manager/Clinical Account Specialist /Clinical Dietitian 10/2005-04/2007

Manage enteral/parenteral sales team to meet financial goals/Call on referral Sources

Act as nutrition product-service expert resource •Provide product/service education to account executives et enteral staff.

Clinical nutrition assessment of enteral/parenteral pts for the Mid States Region

HCSG, Inc.;

Chesterfield, MO

Long-term Care Dietitian 11/2004-10/2005

Manage all aspects of clinical nutrition services provided to client; Customer Service Representative for dietary services

Support to CDM, staff training, policy and procedure review and CQI

Monitor meal preparation and service, review/critique menus

CRANDALL & ASSOCIATES

Mesa, AZ/FL Region

Regional Consultant Dietitian 10/2003-11/2004

Same as Health Technologies above and training/monitoring of new consultant RDs

Reduced incidence of weight loss while simultaneously decreasing expenditure

OSCEOLA RMC/HEART OF FLORIDA RMC

Kissimmee, FL; Davenport, FL

Clinical Dietitian 10/2000 –10/2003

Nutrition assessment/care plan for multiple disease states/ages

Nutrition education to groups/one on one; development of menu/education materials

Management functions: CQI, productivity tracking and committees

EDUCATION

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Certificate of Training in IFMNT, Level 1 May 2014

Next Level Functional Nutrition, Susan Allen, RD, CCN

Certificate of Training in IFMNT, Level 2 November 2014

Next Level Functional Nutrition, Susan Allen, RD, CCN

Certificate of Training in ADULT WEIGHT MANAGEMENT May 2011

Academy of Nutrition and Dietetics

REFERENCES

Available Upon Request

Contact this candidate