Customer Service Sales

SUMMARY OF QUALIFICATIONS

Consistently achieve performance goals through enthusiasm, tenacity and initiative which complement knowledge and expertise in:

** ***** ** ***** ********** in office administration, customer service and sales.

Committed to delivering, building and maintaining quality customer service and care

Solutions based problem solver who is skilled at resolving issues in a timely manner

Honest, open minded and highly adaptable to new situations and environments

Works well under minimal supervision as a team member and independently

Enthusiastic, creative and takes the initiative to assume new challenges and responsibilities

Skilled at organizing and prioritizing duties; works well under pressure and achieves results.

PROFESSIONAL HISTORY

Admin & Client

Penfolds Roofing and Solar Coquitlam 2019- Till Date

Obtains client information by answering telephone calls.

Informs clients by explaining procedures; answering questions; providing information

Accomplishes sales and organization mission by completing related results as needed.

Collections on overdue payment from defaulting customer and updating this on the PT software

Calling clients to schedule and confirm job orders.

Credit Administration 2012-2018

Diamond Bank Plc

Promoting the institution’s services and assisting clients in determining the most suitable loan to meet their financial objectives and needs.

Maintain up-to-date knowledge of Commercial products, processes, and relevant legal, regulatory and technology requirements through audits and quality checks, to ensure decisions are adequately documented, and clearly communicated.

Monitoring Credit facilities to identify early defaulters

Keeping loan files and clients’ information up-to-date by completing credit and loan documentation, preparing detailed reports, and maintaining comprehensive computerized records.

Submitting the processed applications to the manager with the observations found in order to approve or reject the loan.

Contacting other financial institutions to verify the financial background of loan applicants.

Drafting all administrative paperwork including reminders, warnings, and updates in order to inform customers on relevant financial matters on theirs accounts and their status.

Ensuring compliance with all internal control and established policies related to loan products in order to guarantee transparency in every application processed.

Providing good quality of customer service according to company policies.

Provide analytical findings to Account Management Team including input on credit risks and related mitigants to client credit exposure and credit applications.

Communicating with other financial institutions to request details on clients’ credit worthiness.

Researching, gathering, and analyzing data to make effective and profitable decisions.

Reporting Credit defaulters to the credit bureaus.

Enterprise Risk Management 1999-2012

Customer Service

Diamond Bank Plc

Update customer information and monitored usage on e-channel platforms

Lead Customer Complaints Resolution team and rendered weekly reports of complaints.

Immediate response to customer’s complaints from call centers.

Responding to customer inquiries or resolving customer concerns on the spot and/or escalating as appropriate.

Monitoring of Credit facilities on a bi-weekly basis

Proper maintenance of customer’s credit files.

Prepare ad-hoc reports for management and board meetings

Promoting the Bank’s products/services;

Resolve customer inquiries and complaints

Produce reports using Oracle Flex cube IT BA system and analyses data to develop trends for articulation to management.

Analysis of backlog management.

Gather demand data from country, region, and account managers to contribute to demand planning.

Collaborate with regional and West African business unit planning teams to maintain and enhance current business processes.

Review performance metrics on a regular basis, identifying opportunities for improvement

Research and analyzed priority projects within established guidelines

Communicate requirements and guidelines to the business unit planning teams.

EDUCATION AND TRAINING

Canadian Risk Management certification In View.

Member of RIIMA (Risk Management Association of Nigeria) 2000

BSC Sociology, Edo state University Ekpoma Edo state Nigeria 1997

High School Diploma, Loyola College Ibadan 1987

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate