Customer Service Administrative Assistant

Saoda N. Reza

Toronto, ON Cell: 416-***-**** *******@*****.***

LinkedIn: https://www.linkedin.com/in/saodareza/

EDUCATION

B.A. in Liberal Arts and Professional Studies, York University (2011-2016)

Post-graduate Certification in HR, Seneca College (2017- 2018)

SKILLS

Post-graduate certification in HR. This included training and development, recruitment, labor relations, HRIS, occupational health and safety, besides many other aspects of HR.

Keen attention to details and ability to multitask

Work well independently in a fast-paced work environment; also with diverse teams to meet organizational goals

Confident and result oriented

Demonstrates strong analytical skills and organizational skills to meet daily and weekly metrics

Excellent in effective oral and written communication

More than 2 years experience in administration

Hands on experience in HRIS, and thorough knowledge in compensation

Empathetic, with great work ethic; knowledge in evaluating staff performance, salary and bonus increments, grievance process, union negotiation, and arbitration process.

Experience in supervising and directing staff at work

Have exposure to compliance

Looking forward to write CHRL exam

WORK HISTORY

Branch operations assistant - RBC Dominion Securities 2018-date

• Provide service to clients (clients include those of the branch as well as internal branch staff)

• Daily branch operations such as, approving Electronic Funds Transfers (EFTs), Bankwires and several other requests from our advisor teams in a timely manner.

• Issue cheques, prepare bank deposits, print daily reports and distribute them accordingly

• Ensure each request is thoroughly reviewed and completed properly before approval

• Maintain accurate branch report files, file branch documentation besides pulling documentation for branch staff when needed.

• Support branch management in administrative functions: boardroom scheduling, provide support to Branch Administrator

Fashion associate – Reitman’s, Toronto, ON 2016-2017

Maximize profits through sales strategies requiring strong knowledge in visual merchandising

Developing great customer relation by professionally engaging in conversations with them

Perform cash processing

Administrative assistant – Victoria Health Centre, Toronto, ON 2014-2016

Demonstrated great management skills in scheduling patients, responding to emails and phone calls, cash handling, and providing professional patient service

Entrusted with key for the main entrance to the clinic and the entire office building, collecting specimens and handling confidential patient records

Use of individual professional judgment in solving day to day issues

Sales associate– The Source, Toronto, ON 2012-2013

Experience in cash handling, professional customer service, strategically solving customer concerns

Working in a competitive work environment amongst diverse team members

Supervisor – Domino’s Pizza, Toronto, ON 2010-2013

Professionally trained new crew members and supervised all employees

Demonstrated excellent customer service, leadership, and management; made sure service time was maintained and service was of quality

Maintained organizational safety and profit in business

RELEVANT & VOLUNTEER EXPERIENCES 2018

Administrative Assistant at MP Nathaniel Erskine-Smith’s office; Liberal Party of Canada

oData entry; answering phone calls; other day-to-day official tasks

CERTIFICATIONS 2018

Supervisor Health and Safety Awareness

Worker Health and Safety Awareness

AFFILIATIONS

Member of Human Resource Professionals Association (HRPA)

Sponsor parent at JAAGO Foundation, Bangladesh

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