Customer Service Sales

Career Summary

Seeking a position in Sales/Retention within a growth-oriented organization that will enable me to utilize my well-rounded customer-related Sales experience.

Experience & Technology Summary

●Over 5 years of Sales, Customer Service support experience

●Actively meet and exceed sales goals via goal setting and implementing creative sales strategies

●Exhibit excellent communication, organizational and time management skills

●Ability to work under pressure, receiving coaching/mentoring and adapting to constant change within the workplace

●Possess strong technical skills in the following: Microsoft Office 365, CRM, Avaya, SharePoint, ASPECT and Web Synapse

Professional Experience

Market Source Partners – Philadelphia, Pennsylvania 12/17 – 08/18

Account Executive

Closed sales by overcoming objections, following a sales process, negotiating price and completed purchase contracts via the CRM system

Created a strategic lead follow up system to generate sales and revenue

Provided excellent customer service and customer retention on a consistent basis

Nutrisystem, INC. – Fort Washington, PA 8/16 – 11/17

Program Consultant

●Conducted strong retention/sales performance and productivity results to produce customer retention by following a retention/sales process and presenting appropriate offers that suit client needs

●Implemented best practices via coaching sessions conducted by Management and Coaches to increase sales and enhance the customer experience

●Performed inbound and outbound sales calls with new and existing clients

●Processed client orders and responsible for dispositioning all client information via a CRM system

●Created a unique customer experience that increased brand awareness and built customer loyalty

Rent-A-Center – Philadelphia, PA 03/14 – 08/16

Credit Manager

Exceeded and maintained sales quotas goals on a weekly basis by setting client appointments, installation dates, follow-up calls and maintain/building a book of business for potential leads

Assisted new and prospective clients as well as delivered excellent customer service

Maintained customer retention by presenting customer Win-Back products and services to effectively close sales for current and/or former customers

Develop constructive and cooperative working relationship within a team atmosphere; Attend Team meetings and conferences to discuss new features and services

Teavana – Willow Grove, Pennsylvania 02/13 – 03/14

Assistant Manager

Coordinated with the store manager on schedules, product levels and demo guidelines

Interacted with customers in a pleasant manner and handled their issues and concerns

Developed and monitored the staff efficiency to meet excellent customer service standards

Responsible for cash control by submitting all daily cash deposits and organized a secure deposit filing system

Participated in weekly team meetings regarding business needs that consisted of identifying and analyzing problems and creating solutions

Victoria’s Secret – Willow Grove, PA 7/12 – 02/13

Sales Associate

●Managed inventory levels, monitored merchandise, provided feedback to managerial staff regarding trends for repeat business

●Setup and arranged store merchandise by following planogram to enhance the customer shopping experience

●Coordinated the administration of product orders and guaranteed the delivery of the company’s commitment

●Processed customer orders/payments via POS system

●Handled client inquiries and concerns; assisted managerial staffing regarding client issues and complaints

Education

Sept 2006 - Jun 2011 Little Flower High School - Diploma Received

Philadelphia, Pennsylvania

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