Customer Service Medical

Sue Colden

Flushing, MI

810-***-**** ***********@***********.***

PROFILE

A dedicated professional with three years’ experience as customer service professional/ one year medical office professional. I graduated from Ross Medical Education Center May, 2018. Now seeking to contribute my experience, expertise and professionalism in the healthcare/office setting.

EDUCATION

Ross Medical Education Center, Flint, MI May 2018

Medical Insurance Billing/Coding and Office Administration

Abstract and assign CPT, HCPCS, and ICD codes

Preparation of insurance claims with attention to detail and accuracy

Experience with Medicare, Medicaid, Blue Cross, and commercial insurances

Experience with a wide array of computer programs, such as word, excel, and internet search

Payroll, insurance and payment calculations, collection procedures

High Academic & Attendance Certificates

WORK EXPERIENCE

Flint Cardiovascular Consultants- Externship, Flint, and MI March 2018 - May 2018

Medical Billing/Coding and Office Administration

Answered multi-line phone system and directed calls to the appropriate party

Verified insurance coverage and assisted the billing department with processing claims

Scheduled and confirmed appointments

Initiated write-off and adjustments in accordance with policies and procedures

Adhered to regulatory/payer guidelines and policies & procedures

Checked eligibility and benefit verification

Prepared, reviewed, and transmitted claims using billing software, including electronic and paper claim processing

Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid

Michigan Community Services, Flint, MI January 2000 - August 2002

Program Aide

Delivered patient care with friendliness and compassion

Completed accuracy of patient documentation

Competently assisted patients with physical therapy

Farmer Jack Grocery, Flint, MI January 1997 - June 1999

Customer Service Specialist

Expertly handled customer service complaints to the satisfaction of the customer

Accurately answered and routed a multi-line phone system

Operated a cash register with speed and accuracy

Ucer Psychiatric Center, Flint, MI June 1991 - September 1991

Patient Representative

Warmly greeted patients, staff and visitors

Medical administrative procedures such as: appointment setting, accurate record keeping, confirmation calls,

Completed computerized insurance billing procedures

CERTIFICATIONS

National Healthcareer Association CBCS Certification, Flint, MI April 2018 - April 2020

Certified Billing and Coding Specialist

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