Sr. Software QA Engg

PROFESSIONAL SUMMARY

Over * years of IT experience having major expertise in Software QA/Design Quality Assurance and ERP Package Application testing.

Working experience in Medical Healthcare, Telecom (Billing, Credit Management & Collections) & Retail domain (Finance & CRM).

Excellent customer interfacing skills and customer orientation with experience of working at client locations in USA, Australia and UK (London, Ireland).

Strong hands on experience with all phases of Software Testing Life Cycle (STLC). Worked on Waterfall and Agile software models (Scrum).

Expertise in GUI Testing, Functional Testing, Regression Testing, Integration Testing, User Acceptance Test (UAT) and Database Testing.

Well versed with testing of various Web based and Client Server applications on Windows and UNIX Platforms in Manual Testing.

Analysis of User, Business and System requirements, Expertise in writing/reviewing Test Strategy, Test Plans, Test cases and Test scripts, Project plan execution, setting up Test Environment, Change Management, Defect Logs and Defect Reports, Status Reports.

Extensive experience in QC/ALM for test management/defect management process, reporting and administration

Experience in writing SQL Queries for Database related Testing, test data creation and reporting in ALM.

Experience in supporting Test Cycles, Compiling Test Status Reports, participating in Defect Status meetings, Project Status meetings and interacting with Project Managers, Operations Teams and Engineers.

Involved in Requirements gathering from frequent discussions with client, coordinating between Stakeholders, Onsite and Offshore teams for test management and all issues related to Functionality and Quality.

Self-motivated, Positive orientation towards expanding present knowledge base, Good Team spirit. Strong analytical, interpersonal and communication skills.

TOOLS & SYSTEM KNOWLEDGE

Testing Tools : Quality Center, ALM (with Avnet eApprove Service), JIRA

Databases : DB2 8.1, Oracle 10g, SQL.TOAD, MySQL

Operating Systems : All Windows OS, UNIX

Other Applications : Comverse Kenan-FX, NewsGator SharePoint, Siemens TcU

ERP Applications : SAP FICO ECC 6.0, SAP CRM 7.0, PeopleSoft Finance 8.4

Change Management : IBM ClearQuest 9.0

Other Tools : WinSCP, Putty, Control-M

WORK EXPERIENCE

Employer

From

To

Designation

Sparton, Inc., Pittsford, NY, USA

May 2017

July 2018

Sr. Software Quality Eng.

(Under contract to Baxter Inc.)

Infosys Ltd., Pune, India

October 2006

December 2014

Technical Test Lead

PROJECT PROFILES:

Client: Baxter Healthcare, Medina, NY, USA.

Baxter is a leading Healthcare company offering lifesaving and cost-effective renal & medical products and services to patients and hospitals across the globe.

Project : Sigma Spectrum V9 Duration: May 2017 – Jul. 2018

Work Locations : Medina, NY, USA.

Role : Sr. Software Quality Eng.

Environment/Tools : HP ALM with Avnet eApprove, JIRA, ClearQuest, Teamcenter Unified, DoseIQ, Spectrum

Infusion Pump medical device.

In Spectrum V9 project, the Sigma Spectrum infusion pump, its Master Drug Library and related software undergo enhancement and maintenance updates in an industry highly regulated by FDA as per 21CFR820 & ISO 13485.

Responsibilities:

Performed static testing where product lifecycle documents used for design, development, validation & verification were checked to ensure accuracy and completeness.

Verified and formally approved test cases, test results and defects for V&V of infusion pump medical device and software using HP ALM with Avnet eApprove services for regulatory and compliance as an Independent reviewer as per the Quality Management System.

Communicated significant issues or developments identified during design quality assurance reviews and provide recommended improvements.

Analyzed test summary reports from ALM to ensure the correctness of Final reports before test closure.

Uncovered issues that were unidentified by testing team and the SMEs, as part of QSR reviews, which were later raised as Design Change Requests (DCRs).

Reviewed DCRs in IBM ClearQuest and ensured they met the established CAPA process requirements.

Shared feedbacks, initiatives, lessons learnt and Best Practices with the client.

Client: DIAGEO PLC., London, UK.

Diageo is the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits, beer and wine like Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Jose Cuervo, Guinness etc.

Project : SAP FICO Implementation Duration: Sep. 2011 – Dec. 2014

Work Locations : Pune, India/ London, UK

Role : Onsite Test Coordinator/ Technical Test Lead

Environment/Tools : SAP FICO ECC 6.0, EHP5, Oracle 10g, QC, ALM, QTP, NewsGator SharePoint

The project dealt with testing the implementation of SAP FICO localization and customization as per the local legal requirements for different regions such as EMEA, APAC, LATAM, NAM, etc.

Responsibilities:

Lead a team of 10 from offshore & onsite for testing of standard SAP features involved around Finance modules i.e. General Ledger, Accounts Payable, Accounts Receivables, Bank Accounting and SAP CO reports for any new regions, brands or products adding to the Diageo business.

Involved in successfully delivering Smoke Testing, SIT, Regression Testing and Sanity Testing across 3 major enhancement releases in above mentioned modules.

Supported pre- sales activity like RFP document preparation, explain test processes and scope identification activities

Involvement in effort estimation and Test Strategy documentation based on functional specifications from HLD/ DLD.

Supported in ALM set up, system access rights, defect management KT, test planning & execution, reporting and delivering a critical global UAT enhancement project with 200+ business testers in different regions.

Created a test suite of 800+ test cases for standard SAP FICO functionalities as reusable assets that was maintained, constantly updated and shared for UAT testing as well.

Parallelly worked on NewsGator SharePoint application to support SIT & UAT web-based testing for Diageo SharePoint enhancements

Participated in weekly/daily client meetings and offshore calls to communicate the build and release dates, daily task allocations

Prepared Project status reports (DSR/WSR) using ALM and excel Macro reports as per client requirements.

Represented the team in defect status calls held at client site and analyzed production defect to decide on accountability.

Ensured that Test Exit criteria is met along with Test Closure report submission.

Project : Diageo Advantage GB Duration: Apr. 2013 – Feb. 2014

Work Locations : London, UK/ Dublin, Ireland

Role : Onsite Test Coordinator/ Technical Test Lead

Environment/Tools : SAP FICO ECC 6.0, SAP CRM, SAP BI 7.0, Oracle 10g, Quality Center, ALM

The project aims to deliver improved Commercial Planning process and deploy Trade Investment Management Assets for GB Market and Sales team.

Responsibilities:

Collaborated with Great Britain market team and various other partners to understand the new system and arrange KT sessions with offshore test teams and build teams.

Leading the testing team and impart input to the team during Test Planning and Test Execution phase for SIT & RT for each Sprint.

Provided input for resource utilization and forecasting.

Worked in Agile Project Management (Scrum) environment for SAP CRM localization and participated in the Sprint Planning meetings to derive acceptance tests for the issues, user stories and acceptance criteria selected in the Iteration/Sprint.

Liaise with build team and other markets for defect resolution and identify regression impacts.

Contributed as process consultant and implement quality processes for the testing team including the business testers in UAT team.

Client: Lowe’s Limited Inc., USA.

Lowe's Companies, Inc. is an American company that operates a chain of retail home improvement and appliance stores.

Project : SP6 EPP Finance Duration: Jan. 2011 - Aug.2011

Work Locations : Pune, India.

Role : Test Analyst

Environment/Tools : PeopleSoft FSCM 8.4, Mainframe, DB2 8.1

This project involves testing the enhancements to PeopleSoft 8.4 implemented in Account Payables, Account Receivables, Claim Payments business units to support and actively manage the repair service process through third party technicians and improve overall business performance.

Responsibilities:

Served as a mentor for a team of 4 involved in SIT testing of enhanced functionalities in PeopleSoft Finance module.

Review and seek sign-off for project deliverables like RTM, Test Cases, Test results etc.

Involved in initiating PeopleSoft batches using Mainframe

Performed Backend Testing using DB2 to cross verify the results in the reports using SQL queries.

Involved in daily meetings with client, escalate project and daily reporting to stakeholders.

Involved in internal review of Test Results and defects by team.

Client: Telstra Corporation Limited, Melbourne, AUS.

Telstra is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services

Project : Telstra CAT Usage 2 Cash Duration: Oct. 2008– Dec.2010

Work Locations : Melbourne, AUS / Pune, India.

Role : Test Analyst

Environment/Tools : Kenan FX – Billing, Siebel CRM, Putty, Control-M, SQL, Toad, Quality Centre

Telstra CAT (Combined Acceptance Testing) project is a combination of SIT & UAT for major enhancements in various areas like Usage to Cash, Order to activate, Manage customer data & Reporting. Based on customer information from various systems, Kenan FX billing application is customized to generate customer invoice.

Responsibilities:

Worked as Test Analyst from offshore and Onsite with multi-vendor team based on Onshore-Offshore model involved in Testing Life Cycle.

Worked across multiple streams in Kenan like Usage, Rating, Billing, Invoicing & RIFDI.

Performed data set up using Siebel CRM, Usage Rating for Fixed, Mobile, Internet and Pay TV service types.

Involved in scheduling, running batch jobs in Control M, performing Backend Testing with SQL queries

Interacted with Business Analysts and other end users to resolve user requirements issues.

Reviewed the User Requirements Document and prepared a detailed Test Plan and Task Allocation Plans for SIT, UAT & Regression Testing

Performed data analysis, Test execution, Test management, defect management and daily status reporting using Quality Center.

Responsible to manage all Telstra business queries, escalations and concerns. Nominated as the single POC in the team for all Business queries.

Build effective next-level leadership; mentor team members to build talent at all levels

Project : Kenan Collections & Credit Management (Fast Clock) Duration: Mar. 2008– Sep. 2010

Work Locations : Melbourne, AUS / Pune, India.

Role : Senior Test Engineer

Environment/Tools : Kenan FX – Collections, Siebel CRM, Putty, Control-M, SQL, Toad, Quality Centre

This fast clock environment implementation involved validations of the time-based Collection and Credit management conditions undertaken by Telstra Collections team.

Responsibilities:

Analyzing and testing various functional requirements of Kenan Collections & Credit management in Fast Clock environment

Analysis of business requirements, prepare test plan and document the test results

Executing tests, raising defects, retesting, performing final quality verifications, closing defects and submit reports for management

Working with senior testers, maintaining constant communication with multi-functional domain teams and business groups Interaction with business for various actions on Quality Audit perspective.

Managing batch schedule for collection batch jobs in Fast clock environment and co-ordination with other teams and externals for test support

Project : Telstra Transformation UAT Duration: Mar. 2007– Feb. 2008

Work Locations : Pune, India.

Role : Software Test Engineer

Environment/Tools : Kenan FX – Collections, Siebel CRM, Putty, Control-M, SQL, Toad, Quality Centre

Telstra Customer Care & Billing Transformation (CC&B) project is responsible for providing an integrated Customer Relationship Management (Siebel), Product Management (Tribold) and Billing (Kenan) system by replacing the existing legacy applications. Thus, producing a platform for rapid, consistent delivery of integrated applications and services.

Responsibilities:

Performed execution of functional, regression and system/integration tests

Co-ordination with other teams for test support.

Requirement analysis from the Requirement Definitions Documents and Interface design documents

Preparation and Review of the Test Scenarios, Test Conditions and Requirements Traceability Matrix for User Acceptance Testing.

Test Data preparation via Siebel and Kenan Customer Centre

Executing test cases and logging defect in Quality Centre

ACADEMICS

●Bachelor of Engineering in Electronics & Telecommunication, Shivaji University, Maharashtra, India. (2002-2006)

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