Pamela M. English

**** ******** ***** 470-***-****

Harvey, LA 70058 ac77zd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

HR, Payroll, Benefits Administration, and Time & Labor

PeopleSoft HCM implementation and upgrades-v8.0-9.2

Kronos

Business process analysis

Data conversion

Systems integration

Testing and Test Management

Payroll processing and distribution

FIT/GAP Analysis

Management and leadership skills

Analytical skills

Strong written and oral communication skills

Proficient in Access, Excel, Word and PowerPoint

WORK EXPERIENCE

Huron Consulting Group New Orleans, LA 05/2015-Present

Associate

Test Lead and Functional Business Analyst for one mid-sized healthcare organization and three large higher educational institutions ERP systems were PeopleSoft and Workday.

Responsibilities of this engagement for HCM testing as a Test Lead were:

Coordinated System, Integration, Parallel and User Acceptance Testing of all releases and communication of critical dates, deadlines, environment readiness and impacts of testing between workstreams.

oTesting strategy

oTest planning

oTesting policies

oTesting resources

Facilitated testing status and defect meetings with workstream team members.

Managed use case and script development.

Metrics reporting – testing and defects.

Managed team of four for test execution, script development, and defect logging.

Supported management of the defect inventory and root cause analysis of testing defects.

Supported testing and training as a Facilitator during the UAT testing phase.

Used JIRA and Cherwell for issue, risks, testing and defect tracking.

Created JIRA dashboards and queries for testing.

Mentored and coached in new Analysts in Testing and SDLC Methodology

Documented and escalated risks and issues as identified during testing process.

As a Functional Business Analyst, responsibilities included:

Gathered requirements from business stakeholders and SME’s and managed the Requirements Traceability Matrix (RTM)

Conducted FIT/GAP Analysis with users and stakeholders of gathered requirements.

Offered recommendations, solutions, and best practices input for in-scope business processes.

Development of configuration documents and/or presentations supporting system design options for demonstration purposes of select in-scope business processes.

Developed business process flows for current and future state business processes.

Production of decision documents, to summarize select design options, factors evaluated, and capture key decisions.

Creation of Functional design documents for in-scope business processes.

QA review of business process and functional design documents with respect to gathered requirements, prior to technical design and development handoff.

Business Analyst for large higher education institution in Office of Sponsored Projects engaged in PeopleSoft Grants Billing. Responsibilities of this engagement:

Contributed to team efforts to transform the billing process at the University

Managed and triaged issues from Sponsors encountered with Grants Billing Transactions by researching issue and either resolving immediately, or assigning to a biller for resolution

Prioritized issues based on various factors such as last billing date, amount of grant, etc. and resolved or assigned to biller for resolution.

Managed workflow of all billers with follow ups and analysis of challenges to resolve Sponsor Billing issues.

Communicated orally and in writing to Sponsors to resolve issues

Created multiple Job Aids for use by team and client resources

Mentored and coached an analyst regarding research and troubleshooting Grants Billing issues

Maintained metrics of inquiries received, in process and closed for client management.

Created guides for the client, of the end to end process of handling billing issues, billers, workflows, navigations for research in PeopleSoft Grants Billing with screenshots, etc.

Accenture Consulting Atlanta, GA 11/2011 – 04/2015

HCM Functional Consultant

Serve as the Payroll Lead and HCM SME for Diamond Clients in Financial Services, Utilities, and Manufacturing industries; Payroll lead in upgrades to 9.1 and 9.2 for Financial Services, Healthcare, and Utilities clients; Testing Lead for Diamond Clients in Utilities and Healthcare industries for system, integration, parallel and UAT testing for upgrades and new implementations. Also, served as Support Lead for Oracle HCM Cloud implementation of Compensation Management.

Detailed responsibilities include:

Analysis of current business processes and recommendations for improvements.

Creation of Test Plan

Analysis and definition of requirements for clients

Facilitate FIT/GAP sessions

Creation of functional designs

Develop test scenarios and scripts and execution of the same

Document defects and provide resolution and reporting in HP Quality Center

Update and create Functional Design Documents and Change Requests for production support

Evaluate business processes and impacts of pay standardization for approximately 190,000 global employees transitioning from a semi-monthly to bi-weekly payroll

Worked with off-shore teams on configuration and conversion data

Conducted resource estimation planning

Creation of job aids for end users and training

Configuration documentation

Louisiana State University Health Sciences Center New Orleans, LA 10/2006-11/2011

Assistant Director –Payroll

Served as the operations manager for all payroll functions within a medical teaching facility as well as the core team leader for Payroll in the analysis and planning for the upgrade from 8.0 to 9.0 HR, Payroll, Base Benefits, and Time & Labor

Detailed responsibilities include:

Conducted an analysis of internal controls and procedures, implemented new procedures to assist in improved payroll operations and compliance, and reduced Payroll Staff overtime by 100%.

Utilized queries to audit completed payrolls to ensure the accuracy of payroll transactions

Stayed abreast of current HR, Payroll, and Labor Management laws to accurately process payments to employees

Prepared management reports from queries and system delivered reports to upper level management and other departments

Led the preparation and distribution of forms W-2 and W-2c

Led the preparation and distribution of Forms 1042S to Non-Resident Aliens with a tax treaty agreement

Determined proper accounting distribution for the departments after each payroll through queries and reconciliation of payroll deductions through the general ledger

Served as the point person for resolution and accounting of overpayments to employees

Researched changes to business practices for compliance with federal and state regulations and make recommendations for compliance and business process improvements

Participated in Fit Gap Analysis for upgrades from 8.0 to 9.0 and 9.1 and Time and Labor Implementations

Performed testing and analysis of functionality of PeopleSoft applications in HR, Payroll, Benefits and Time and Labor

Developed of queries and reports to analyze testing results

Evaluated testing results and communicated recommendations for changes

Evaluated training needs of functional and end users

Coordinated testing and training of end users in functionality of Payroll and Time and Labor Modules

Initiated security profiles requests for end users of PeopleSoft Time and Labor and Web Clock

Served as the liaison between the Payroll Department, Accounting Staff, Business Managers, and/or Timekeepers of other departments

Payroll Manager 12/2004-10/2006

Responsible for processing bi-weekly, monthly and off-cycle payrolls as well as a separate payroll for medical residents using the PeopleSoft and Kronos systems

Detailed responsibilities include:

Delegated work assignments to staff members

Determined Non-Resident Alien’s U S Tax Status and application of U S Treaty agreements with various countries country

Prepared tax treaties for Non-Resident Aliens and update employee profiles regarding U S tax residency status

Prepared federal and state tax deposits after each payroll

Prepared Accounts Payable transmissions for garnishments, benefits, taxes, retirements, and other deductions

Prepared all federal and state quarterly returns for state withholding and unemployment

Assisted employees with Payroll issues such as withholdings, benefits, retirement, etc.

Transmitted the direct deposit for all payrolls

Promoted to Assistant Director of Accounting Services/Payroll

Other previous employers:

Entergy Services of Louisiana, Inc. New Orleans, LA 04/2004-12/04

Associate Accountant

Ochsner Health Plan Metairie, LA 9/2002-04/2004

Budget Accountant

Ameritax (formerly Liberty Tax Service) New Orleans, LA 1/2002-04/2005

Tax Consultant

Internal Revenue Service New Orleans, LA 10/1986 - 7/1999

Revenue Agent/Tax Auditor/Criminal Investigator

EDUCATION

Dillard University New Orleans, Louisiana 05/81

B.A in Accounting

PROFESSIONAL ORGANIZATIONS

American Payroll Association

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