Customer Service Sales

Kimberly Hodge

** ***** *** *****, ****, SC, ****3, 803-***-****, **************@*****.***

Summary of Qualifications

Dedicated and self-motivated marketing and sales manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Excels at interfacing with diverse groups including customers, suppliers, and employees, managing complex issues, and driving tasks to completion. Flexible and hardworking with a strong desire to excel. Technical Expertise

Marketing and sales

Guest service and relations

VAST I and II certified

Issue management

Written correspondence

Excellent computer skills

Managing budgets

Revenue Management

Collaborative team player

Interfacing with diverse groups

Report preparation

Data management

Ability to prioritize tasks

Proficient with Microsoft Office applications

Professional Experience

Landed a $136,000/year contract with Alcatel-Lucent for 1,600 room nights per year, resulting in a nationwide Hilton Properties contract with Alcatel-Lucent.

Retained a $400,000/year contract with Chicago Bridge & Iron after they were offered lower rates by a competing chain.

Performed local marketing for hospitality properties.

Coordinated and negotiated with vendors, set up new customer accounts, and approved credit.

Developed repeat and strong referral business during 3 years of employment.

Managed corporate office that serviced over 100 sales accounts per day.

Recognized as first corporate employee to earn Customer Service Award for outstanding customer service.

Responsible for revenue management for multiple departments throughout career.

Responsible for Local Negotiated Rates (LNR) tracking.

Conducted site tours for group sales.

Dealt with over 2000 consumers’ inquiries and complaints for a three-store bedding and furniture corporation.

Managed and hired staff of up to 25 people.

Commended by management for consistently meeting and exceeding all departmental customer service requirements.

Performed bookkeeping and payroll for multiple businesses throughout career.

Implemented effective sales and bookkeeping systems by utilizing current database technology.

Performed and tracked training for all personnel at a hospitality property.

Performed daily tracking of inventory, orders, and sales using Excel

Interfaced and coordinated with multiple corporate locations via email and phone to schedule all transfers within the corporation, coordinate all customer deliveries, and rout all delivery vehicles to maximize efficiency.

Performed daily tracking in Excel of time critical documents in support of real estate transactions.

Oversaw extensive facility upgrade project, interfacing directly with engineers and contractors performing the work.

Maintained and tracked daily on-line meeting room inventory for corporate meeting facility.

Scheduled shifts for office and sales staff.

Lead trainer for new customer service representatives.

Tracked daily service issues with customer equipment and worked with corporate office to resolve in a timely manner.

Prepared weekly presentations of schedule and performance data for corporate office. Employment History

Business Office Coordinator, John A. Martin Primary Health Care, 2016 to present Customer Manager, Aarons Sales and Lease, 2014 to 2016 Director of Sales, Homewood Suites, 2010 to 2014

Guest Services Representative, Hilton Garden Inn, 2006 to 2010 Guest Services Representative, Hampton Inn, 2005 to 2006 Assistant Manager-CSR Trainer, Logan’s, 2001 to 2003 Corporate Office Manager, Sit-n-Sleep Express, 1998 to 2001 Office Manager, Creative Printing and Graphics, 1993 to 1998

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