Mobile: 480-***-**** e-mail: *******.******@*****.***
Background Summary:
Analytical, enthusiastic and innovative Quality Analyst with over 7 year’s information technology experience.
Full software development lifecycle experience including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits
Substantial hands on experience with test planning, design, execution, and reporting through a combination of fundamental structured testing techniques and rapid testing practices
Strong aptitude for functional software testing, reporting and root cause analysis
Solid hands-on experience in various agile methodology like XP (Extreme Programming) and Scrum.
Extensive experience in gathering Business and Functional Requirements, developing Project Plan, Business Requirement document, Functional specification document, communication plan, Test Plans, Test Cases, conducting Gap Analysis and Impact Analysis, preparing Training manuals and Knowledge Transfer manuals.
Exposure to QTP automation tool, conducting System Testing/ Functional/ Integration and Regression testing using QTP.
Conversant in pre-test activities like test environment preparation, test environment code promotion coordination, time-point testing in shared environment and test data setup across different environments.
Good Exposure in Using of QTP Integrated Environment.
Experience in Descriptive Programming using QTP.
Used VB Scripting to automate functional test cases using QTP/UFT for web based application Defects are logged using Quality Center and follow up with Business and Developers to discuss about the issues.
Created updated and maintained Test Matrix and Traceability Matrix and involved in Gap Analysis Created automation scripts in QTP/ UFT.
Strong understanding on Linux and Windows OS.
Expert in creating Excel Macros for presenting teams progress in the form of dashboard like Bar graphs, Column graphs, Pie charts and various charts.
Having solid hands on experience in Manual Testing and moderate experience in automation testing
Proficiency in Back-End Testing/Database Testing specifically in developing and executing SQL queries to interact with databases.
Expertise in investigating production issues by recreating in test environments, working with development for resolution and coordinating with Support for release
Experienced working in a Defect and Test Environment Coordinator role which required constant interactions with Environment Management, Development and multiple Testing Teams to ensure smooth functioning of End-to-end Testing phase.
Good understanding of Version control and configuration management standards and tools.
Experience in designing, documenting, and executing test plans, test harness, test scenarios/scripts & test cases for Manual, Automated & bug tracking tools.
Developed Use Cases for Software development.
Trained and mentored Junior Business analyst and interns.
Expertise in use of Test Management Tool such as Quality Center/ HP ALM/JIRA/TFS for writing test cases, test execution, defect management, defect tracking and Bug Reporting.
Proficient at adapting quickly to changing work environments with a strong desire to learn new technologies, tools and applications.
Proven track record of delivering projects (quality documents/ deliverables) on time and ability to contribute significantly to projects independently and in a team environment.
Ability to work in a highly collaborative, teamwork-based, Onsite/Offshore environment.
Excellent Communication, Presentation and Management skills with experience in conflict resolution, creative problem-solving techniques and working in a challenging environment.
Skills Summary
SQA Testing & Methodologies
Test Plans, Cases & Processes
Functional Requirements
Scripting & Documentation
Regression, UAT & Negative Testing
UI & Compatibility Testing
Data Interface & Migration Testing
Performance/Load/Stress Testing
Testing Automation (UFT/QTP)
Defect/Bug Tracking
Test Strategies & Coverages
QA & QC Standards
Technical Skills:
Methodologies
Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), UML, Agile, Scrum, Waterfall, Bug Life Cycle (BLC), Use Case
Software Testing Types
Manual, Functional, Regression, Smoke, Negative, User Acceptance (UAT)
Testing & Defect Tracking Tools
HP Quality Center (QC), QTP, JIRA, Bugzilla, TFS.
Languages & Database
HTML, SQL, Java, SQL Server
Operating Systems
Windows 7, Windows Vista/XP/2000/2003/NT/98, UNIX, LINUX
Configuration Management Tools
GIT
Requirement Management Tool
MS Office
Web Technology
HTML, XML
Education:
Bachelors in Engineering (Computer Science) from MDU, Rohtak, India-2011
Projects Worked:
Client: Arizona Department of Economic Security August 2014- January 2018
Quality Analyst
Description: AHCCCS and DES collaborated to develop a new system to apply for AHCCCS Health Insurance, Kids Care, Nutrition Assistance and Cash Assistance benefits and to connect to the Federal Insurance Marketplace. The Federal Insurance Marketplace provides Premium Tax Credits and Cost Sharing Reduction programs to help many Arizonans with the cost of health insurance.
Roles and Responsibilities:
Analyze requirements/User stories at the business meetings and strategize the impact of requirements on different platforms/applications.
These applications involve diverse platforms, software, hardware, technologies and tools including, Mainframe technologies and SQL Server.
Creating and maintaining Requirement Traceability Matrix concerning design documents using MS Excel.
Analyzing and implementation of complex data structures that exist in mainframe systems into a much simpler web based design. Read through existing mainframe screens for existing applications and use that as basis of decisions around the enhancements to web application.
Interacting with different teams like QA, Business, and Production Support teams and reviewing requirements which deliver the capability for building the Determination Eligibility System for the State of Arizona.
Involved in creating Test scripts and scenarios from the acceptance criteria provided in requirements document and making sure that the testing process covers all requirements. Develop scripts to cover the positive, negative and boundary scenarios as per the business requirements. Review the Unit Test cases for the modules developed based on project requirements. Identifying high-level testing and data requirements and work with Developers to set up Test Data.
Documenting the risks, assumptions, timelines and dependencies of the project in the test plan. Identifying high level testing and data requirements and getting approval from the project managers and implementation consultants. Communicating the entry and exit criteria to QA team based on the technical design documents.
Creating defects/bugs in TFS by linking them to the appropriate test cases. Conduct daily testing status meetings to analyze the defects with developers and retest them once issues are fixed. Update bug status, report reviewing and test result summary in TFS through regular communications with Development team.
Identify and track issues in project using tools like SharePoint, Team Foundation Server (TFS).
Writing test scripts for new modules or enhancements in the application. Ensure that the regression and functional test cases are automated per the business requirements. Responsible for maintaining and uploading the Test Cases to TFS.
Writing queries in Structured Query Language and MS Access to extract data/records from various database sources in order to validate application functionality.
Design flow chart using VISIO tool and validate to align with the Business requirements. Creating Data Flow Diagrams, Technology Architecture Diagrams, Process Flow Diagrams, Domain Modelling and Root Cause Analysis to analyze Input and Output data. Create Business Use Case Model using Visio tool for detailed explanation of solution. Review and compare the Process flow diagrams with Business Requirements for the optimal solution.
Involved with end user for testing new features added in the web application in the pre-production environment. This is typically the last step before the product goes live or before the delivery of the product is accepted. Once all the tests are run and the results are in hand, the Acceptance Decision is made. If the users are satisfied it’s a Go, or it’s a No-go.
Pulling test execution reports/graphs from TFS at a project/component level. Analyzing the test scripts run/passed/failed and reporting to the Development team. Obtaining Expected Time of Availability (ETA) from corresponding developers on defects.
Retrospect & document key issues encountered during project and analyze the methods to improve efficiency of application.
Participated in Joint Application Design (JAD) sessions during Analysis phase to resolve Business Issues which impacts Project Scope.
Publish Daily/Weekly status reports to Developers, QA team and Leadership team which includes risks/issues status. Track Parking lot items/issues with assignees using internal tools. Conduct Daily Stand up calls for each Business Requirement Document (BRD).
Work on various tools like MS Visio, Excel, PowerPoint, Word to document test reports, results, and status reports and upload them to SharePoint for management and leadership team review. Updating the test status daily. Maintain a log for the environment issues and blockers faced while testing for future reference and planning.
Prepare the test result document, which covers the testing scope, resources required, environment and tools used for testing. Prepare test matrix at the end of every release to check the test coverage and defects identified at various phases of the testing and discuss the report with the team and record the roadblocks and steps to improve them.
Track Deliverables & Defined processes to meet stated objectives of the Project.
Client: CVS Caremark April 2014- July 2014
Quality Analyst
Description: CVS Caremark, headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. CVS Caremark Pharmacy Services, the pharmacy benefit management (PBM), mail order and specialty pharmacy division of CVS Caremark, provides a full range of PBM services.
The project involved a web-based application ‘MAC Portal’ that provides the capability of comparing the drug prices for various pharmacies. It has an inquiry form where the pharmacy enters the pharmacy information, drug information and member information to get the drug prices.
Roles and Responsibilities:
Responsible for all aspects of the QA cycle for assigned projects.
Developing Test Cases, Test Strategies and Test Plans that will ensure comprehensive test coverage
Conducting hands on functional, and system integration testing; report, track and follow up on issues in a timely manner
Working closely with technical and non-technical peers and senior management to promote successful delivery of products and services
Supporting continuous improvement of the current test process
Knowledge in writing basic SQL queries
Development and design of test plans specific to various program and process testing
Preparation of reports on tickets (defects) and problems that arise during testing
Attending meetings related to testing progress and software design and capturing meeting notes
Used VB Scripting to automate functional test cases using QTP/UFT for web based application Defects are logged using Quality Center and follow up with Business and Developers to discuss about the issues.
Created updated and maintained Test Matrix and Traceability Matrix and involved in Gap Analysis Created automation scripts in QTP/ UFT.
Participated in continuous quality assurance process improvements
Performed Bug Tracking by adding, matching and updating defects and Analyzed and viewed defect history to identify the bug severity level using Quality Center.
Worked on Rxclaim AS400 to get data for drug price comparison.
Performed testing on iOS devices like iPad.
Maintained requirements, Test Plan and created Traceability between Requirements and Test Cases using JIRA.
Interaction with Dev team and other cross application teams to get the issue resolved.
Performed Functional Testing, Regression Testing, User Acceptance Testing (UAT) and End to End Testing
Client: Glynlyon, Inc., AZ August 2013 – March 2014
Quality Analyst/Business Analyst
Description: Glynlyon, Inc. is a leader in providing educational opportunities and curriculum for a diverse mix of PreK-12.The Client has a number of time-tested brands that offer superior academic solutions for every style of learning and type of classroom, so all students can experience a rich and rewarding education. The project involved a web-based application ‘Monarch’ that provides customers online curriculum and eLearning solutions for charter, public, and virtual schools across the United States. It is an online home school curriculum for grades 3-12 accessible anywhere in the world with an Internet connection.
Roles and Responsibilities:
Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
Communicate client’s business requirements by constructing easy-to-understand data and process models.
Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
Writing the Test Plan and Test cases for smoke, acceptance, functional and integration testing using JIRA
Participated in continuous quality assurance process improvements
Performed Bug Tracking by adding, matching and updating defects using Bugzilla.
Analyzed and viewed defect history to identify the bug severity level using Bugzilla.
Worked on Confluence as an integrated collaboration platform and to work in conjunction with JIRA
Wrote SQL statements to extract data from the Tables.
Maintained requirements, Test Plan and created Traceability between Requirements and Test Cases using JIRA.
Interaction with Dev team and other cross application teams to get the issue resolved.
Interactions with Business, Development and Support Teams.
Analyzed the performance of the project and enhance the performance using the standard techniques.
E-Centric Solutions Pvt. Ltd, New Delhi, India June 2009 – July 2013
Project Coordinator
This project is more than just a system for making purchases online. A properly implemented system can connect companies and their business processes directly with suppliers while managing all interactions between them. This includes management of correspondence, bids, questions and answers, previous pricing, and multiple emails sent to multiple participants.
Roles and Responsibilities:
Review web-based application and identify critical functionalities
Gathering, Understanding and Documenting Requirements
Created Test Cases from requirements and specifications documents and executed to verify the actual results based on expected results.
Execute manual testing for all cases
Create test plans to detail the testing scope, requirements (high level), strategies and all needed required resources
Document and report all found defect in Quality Center
Responsible for preparing User Manuals
Preparing Test Scenarios & Test Cases and performing Manual Testing of the application
Performed GUI, System and Regression Testing of the application
Participated in meetings with BA and Developers to understand the scope of testing
Performed Functional Testing, Regression Testing, User Acceptance Testing (UAT) and End to End Testing