SIMRAN SINGH

Ottawa, ON, K*N *T* https://www.linkedin.com/in/thesimransingh/

+1-613-***-****

ac77z7@r.postjobfree.com

With over 2 years of experience providing IT services for an American financial services client, I gained strong experience in IT service management (ITIL) and in-depth domain knowledge. A masters in Engineering Management equipped me with creative problem-solving, organizational, administrative and planning abilities. With a keen interest in technology and digital transformation, and a thorough understanding of the business concepts, I am confident in my ability to analyze and solve complex client problems. SKILLS:

Web Technologies : HTML5, CSS3, Bootstrap

Programming Languages : JavaScript, [Basics of C, Java and PHP] Database Used : DB2, Oracle 11-g

Tools : ServiceNow, Splunk, Putty, IBM Datastudio, Perceptor Platforms : Documentum, Websphere, WordPress

EXPERIENCE:

Professional Experience:

Application Lead / Senior System Engineer, Infosys Ltd. Jul 2016 – Nov 2016

Nominated as a single point of contact, I was solely responsible for providing continuous production support for a content management application (Documentum).

Responsibilities:

Resolved user issues and service requests.

Provided regular status updates to application stakeholders.

Trained other team members to eliminate dependency.

Created standard training documentation for future resources.

(These tasks were performed in addition to the responsibilities as a System engineer mentioned below.) Application Support Analyst / System Engineer, Infosys Ltd. Nov 2014 – Jun 2016

Our team provided 24/7 production support for certain applications to the users for a financial services client. Responsibilities:

Performed Incident Management by resolving various user issues (tickets) within the agreed SLA through Incident Acknowledgement, Resolution, Escalation and Closure.

Managed outage situations by working with SMEs to restore disrupted services ASAP.

Managed user/business queries and service requests and coordinated with application stakeholders.

Ensured that the production environment was stable for BAU (business as usual) activities through a series of application checkouts, alerts setup and other monitoring tools like Splunk, Perceptor etc.

Created Splunk dashboard and set alerts for application health monitoring.

Deployed applications in various environments (Prod, PE and QA) on Websphere to ensure changes are in place.

Prepared test environments and provided technical assistance to the development teams.

Generated reports and knowledge management documents in order to drive better re-use and high productivity.

Automated daily status and application usage reports.

Transferred knowledge to new resources on existing tasks and provided hands-on training. Software Engineer Trainee, Infosys Ltd.

Jul 2014 – October 2014

Gathered basic knowledge of RDBMS (Relational Database Management System), OOPs (Object Oriented Programming) concepts using Java, Software Engineering and Data Algorithms as a part of Generic Training.

Learned the concepts of IMS (Infrastructure Management Systems) – DBA (Database Administration) as a part of Stream Training.

Achievements and Extra-Curricular:

Received Spot Award for Outstanding Performance (FY 2015-16).

Received Best Team Award for Outstanding Performance and Valuable Contribution (FY 2015-16 and FY 2016-17)

Completed system engineer training as a high performer, securing over 80%

Participated in a one-day hands-on Design Thinking workshop.

Organized recreational activities for the team party. Other Experience:

Personal Project (Front-end development)

Jun 2018 – Present

Implemented UX concepts in designing my personal website.

Coded and developed a WordPress theme using HTML, CSS, Bootstrap and PHP.

Learning and implementing digital marketing strategies such as SEO, content marketing and web analytics.

Teaching Assistant (Engineering Design), University of Ottawa Jan 2018 – Apr 2018

Students were expected to implement design thinking methodology, working in teams to generate solution for their client using the tools and techniques taught in class. Responsibilities:

Managed 5 teams, supervising and assisting them in their coursework and project deliverables.

Constantly interacted with the client to understand project requirements and ensured that they were met by students.

Acted as a liaison between the professor and the students.

Evaluated presentations, deliverables, exams and assignments.

Resolved student queries and doubts.

(My team won the design day challenge in their category amongst 15 teams.) EDUCATION:

Master of Engineering, (Jan 2017-May 2018)

Engineering Management

University of Ottawa, Canada

Result: Overall grade A [9.4 GPA]

Bachelor of Technology, (Aug 2010-May 2014)

Mechanical and Automation Engineering

Guru Gobind Singh Indraprastha University, India

Result: First Division with Distinction

CERTIFICATIONS:

Yellow Belt Lean Six Sigma for Services (Lean Agility Inc.)

Introduction to web design and development (Lynda.com)

Online Marketing Foundations (Lynda.com)

Digital Skills by Accenture: Fundamentals, User Experience, Digital Marketing, Web Analytics, Mobile, Retail, Social Media (Futurelearn.com)

Bootstrap 4 from Scratch (Udemy.com)

Practical PHP: Master the Basics (Udemy.com)

Modern JavaScript from beginning (Udemy.com)

Google Analytics for Beginners

Google AdWords Fundamentals

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