Sales Customer Service
Resume:
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PAYAL WALIA
PROFESSIONAL PROFILE
I am a highly motivated and diligent professional with B.Com in International Business Management. Goal oriented individual with years of analytical experience. I bring strong knowledge of Business analysis, Sales, Marketing and Relationship building. I am an experienced analyst with excellence in Problem solving, Negotiation and expert knowledge of Consumer Behavior.
KEY STRENGHTS
• Trained in SAP SD S/4 HANA
• Expertise in Enterprise structure, Order management, Pricing, billing, Transport order.
• Configuration of Availability check, Credit and Risk Management.
• Strong Integration Skills.
• Strong Analyzing skills – SWOT analysis, Cost effective analysis, GAP analysis, WINLOSS analysis
• Great Relationship Building & Strong Communication; dealt with Executives, managers, various businesses and teams.
• Excellence in Problem solving, Customer Service and Negotiation abilities.
• Strong in Time management and prioritizing task.
• Proficient in Planning, Executing and closing of the project.
• Brilliant Presentation skills i.e. presented projects and results to Executives and Teams.
• Positive Team Player.
• Creative and Critical thinker; Handled focus groups & Documented surveys.
EMPLOYMENT EXPERIENCE
Sr. Claims Analyst - TD INSURANCE August 2014- Present
• Analyze several circumstances causing property damages & Documenting core components.
• Proficient in problem solving and personalize with clients to provide best recommendations.
• Ability to Negotiate with clients and vendors to maintain great relation and help achieve results.
• Relationship building with clients, vendors, managers and other businesses.
• Handle Escalations and provide best resolution to the issues.
• Provide legendary customer experience by making the claims practice expedient and hassle free.
• Investigate cases, work with Managers and other patrons and find best recommendations.
• Maintain KPIS and LEI scores and exceed them above target.
• Time Management and Prioritize tasks by managing claims, touch basing with patrons and vendors.
• Excellent Team Member and Total Loss subject Expert.
• Initiate customer service competition or Total loss rescue project within team.
• Creative thinker to develop new strategies to drive better results on individual or team level.
• CEI lead 2014 & 2017, Rental Lead in western claims 2015, Best in Open to Close targets 2016 & 2017.
Marketing Business Analyst - Pareto Marketing & Direct Sales. May 2011- July 2014
• Analyze requirements of the product owners & implemented new methodology to support goals of the programs
• Work on Project Initiation, Planning, Execution and Closing with different companies such as Banks, Mobile providers, Internet providers etc.
• Prepared detailed performance reports based on Field Sales Analysis
• Implementation of SWOT analysis
• Worked on Cost Effective analysis to generate commission structure and promotional sales.
• Evaluated Credit Cards Sales strategy.
• Worked on GAP analysis to understand performance of products.
Prepared presentations for the Executives
• Actively listening and excel in communications during meetings and project handling.
• Analyzed surveys, evaluate feedbacks,initiate focus groups and document reports
• Planned with Sales manager's strategies for best sales.
• Worked on Marketing Campaigns of products and provide recommendations for improvements.
• Trained and mentor new hires to generate best sales targets.
• Actively listen and promptly help clients during escalations.
Sales Business Analyst - Fastway Digital Cable Jan 2010- April 2011
• Project Coordinator for the Fastway digital box.
• Track and analyze key metrics of the product and generate sales strategies in the market.
• Analyze product Demand and Supply and generate weekly sales targets,
• Collect and consolidate weekly sales forecasts and discuss weekly numbers with the Management.
• Analyze WIN – LOSS data to develop further improving strategies.
• Work on presentations and product campaigning.
• Identify larger market for the product; meet with business partners to explain opportunities.
• Practice SWOT Analysis to generate better results.
• Meet with Executives and handle any B to B sales.
• Present sales strategies to the team for B to C sales.
• Analyze any sales issues or challenges, provide best recommendation to provide great customer service and achieve great sales targets.
EDUCATION
IIBS
• SAP SD S/4 HANA- Expertise in Enterprise structure, Order management, Pricing, billing, Transport order,Configuration of Availability check, Credit and Risk Management
Humber College Institute of Technology and Advanced Learning
• Bachelor of Commerce with specialization in International Business Management 2010-2014
• MAJORS –BUSINESS ANALYSIS, MARKETING,& SALES, FINANCE, BUSINESS & CONSUMER BEHAVIOR
COMMUNITY AND PROJECT INVOLVEMENT
• TD Tree and green team.
• TD reward and recognition team.
• United Way donations
• VMC MEDIA, IKEA & CHAPTERS expansion and marketing analysis project coordinator
• Humber International student Ambassador and event coordinator.
• Humber International Marketing Lead.
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