**-************** ********, **, ******

647-***-****

ac77z4@r.postjobfree.com

ac77z4@r.postjobfree.com

PAYAL WALIA

PROFESSIONAL PROFILE

I am a highly motivated and diligent professional with B.Com in International Business Management. Goal oriented individual with years of analytical experience. I bring strong knowledge of Business analysis, Sales, Marketing and Relationship building. I am an experienced analyst with excellence in Problem solving, Negotiation and expert knowledge of Consumer Behavior.

KEY STRENGHTS

• Trained in SAP SD S/4 HANA

• Expertise in Enterprise structure, Order management, Pricing, billing, Transport order.

• Configuration of Availability check, Credit and Risk Management.

• Strong Integration Skills.

• Strong Analyzing skills – SWOT analysis, Cost effective analysis, GAP analysis, WINLOSS analysis

• Great Relationship Building & Strong Communication; dealt with Executives, managers, various businesses and teams.

• Excellence in Problem solving, Customer Service and Negotiation abilities.

• Strong in Time management and prioritizing task.

• Proficient in Planning, Executing and closing of the project.

• Brilliant Presentation skills i.e. presented projects and results to Executives and Teams.

• Positive Team Player.

• Creative and Critical thinker; Handled focus groups & Documented surveys.

EMPLOYMENT EXPERIENCE

Sr. Claims Analyst - TD INSURANCE August 2014- Present

• Analyze several circumstances causing property damages & Documenting core components.

• Proficient in problem solving and personalize with clients to provide best recommendations.

• Ability to Negotiate with clients and vendors to maintain great relation and help achieve results.

• Relationship building with clients, vendors, managers and other businesses.

• Handle Escalations and provide best resolution to the issues.

• Provide legendary customer experience by making the claims practice expedient and hassle free.

• Investigate cases, work with Managers and other patrons and find best recommendations.

• Maintain KPIS and LEI scores and exceed them above target.

• Time Management and Prioritize tasks by managing claims, touch basing with patrons and vendors.

• Excellent Team Member and Total Loss subject Expert.

• Initiate customer service competition or Total loss rescue project within team.

• Creative thinker to develop new strategies to drive better results on individual or team level.

• CEI lead 2014 & 2017, Rental Lead in western claims 2015, Best in Open to Close targets 2016 & 2017.

Marketing Business Analyst - Pareto Marketing & Direct Sales. May 2011- July 2014

• Analyze requirements of the product owners & implemented new methodology to support goals of the programs

• Work on Project Initiation, Planning, Execution and Closing with different companies such as Banks, Mobile providers, Internet providers etc.

• Prepared detailed performance reports based on Field Sales Analysis

• Implementation of SWOT analysis

• Worked on Cost Effective analysis to generate commission structure and promotional sales.

• Evaluated Credit Cards Sales strategy.

• Worked on GAP analysis to understand performance of products.

Prepared presentations for the Executives

• Actively listening and excel in communications during meetings and project handling.

• Analyzed surveys, evaluate feedbacks,initiate focus groups and document reports

• Planned with Sales manager's strategies for best sales.

• Worked on Marketing Campaigns of products and provide recommendations for improvements.

• Trained and mentor new hires to generate best sales targets.

• Actively listen and promptly help clients during escalations.

Sales Business Analyst - Fastway Digital Cable Jan 2010- April 2011

• Project Coordinator for the Fastway digital box.

• Track and analyze key metrics of the product and generate sales strategies in the market.

• Analyze product Demand and Supply and generate weekly sales targets,

• Collect and consolidate weekly sales forecasts and discuss weekly numbers with the Management.

• Analyze WIN – LOSS data to develop further improving strategies.

• Work on presentations and product campaigning.

• Identify larger market for the product; meet with business partners to explain opportunities.

• Practice SWOT Analysis to generate better results.

• Meet with Executives and handle any B to B sales.

• Present sales strategies to the team for B to C sales.

• Analyze any sales issues or challenges, provide best recommendation to provide great customer service and achieve great sales targets.

EDUCATION

IIBS

• SAP SD S/4 HANA- Expertise in Enterprise structure, Order management, Pricing, billing, Transport order,Configuration of Availability check, Credit and Risk Management

Humber College Institute of Technology and Advanced Learning

• Bachelor of Commerce with specialization in International Business Management 2010-2014

• MAJORS –BUSINESS ANALYSIS, MARKETING,& SALES, FINANCE, BUSINESS & CONSUMER BEHAVIOR

COMMUNITY AND PROJECT INVOLVEMENT

• TD Tree and green team.

• TD reward and recognition team.

• United Way donations

• VMC MEDIA, IKEA & CHAPTERS expansion and marketing analysis project coordinator

• Humber International student Ambassador and event coordinator.

• Humber International Marketing Lead.

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