SHELVIA N. ARMSTRONG

Orlando FL, *****. 202-***-****. ac77yn@r.postjobfree.com

OBJECTIVE My primary objective as a Contracts Manager is to apply my knowledge in legislative requirements and skills in project management to bring success in the company. I also aim to provide client satisfaction by accurately assessing their needs, providing excellent service and results, and effective communication all throughout the duration of a contract. I have 15 years of Federal Government/Private Sector experience in Contract Management of service, technical and regulatory- based projects. I hold a Masters Certification in Governmental Contracting from the George Washington University School of Business and Public Management.

WORK EXPERIENCE Sr. Contract Manager September 2017 to present

Hilton Grand Vacations - Orlando, FL

Primary and autonomous responsibility for all aspects of the contract lifecycle management, from cradle to grave, including strategic development, negotiation, implementation, ongoing maintenance, auditing, and evaluation of contract performance for all contracts including the maintenance of the online.

Developing and/or redevelop guidelines and procedures around contracting and contracting implementation in order to disseminate information to multiple departments.

Maintain electronic copies of all signed contracts within the federal, state and local guidelines

Ensures contract peculiarities can be implemented in front-end/back-end systems via collaboration with responsible departments.

Discuss, develop, and implement the appreciate contract terms and workflows applicable to the unique departments requirements.

Developing, recommending, and coordinating the implementation of a new contracts management system across the enterprise-wide.

Conduct contract strategy meetings to identify issues and client requirements, facilitate pricing discussions, and obtain senior management input on timelines and deliverables.

Draft contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations.

Assure accuracy and appropriateness of contract text and attachments.

Interface with insurance companies regarding adequacy of coverage and contract requirements.

Serve as primary organizational contact during contract negotiations.

Engage relevant stakeholders in negotiation decisions involving legal or regulatory requirements, contract standards and cost targets.

Develop and execute negotiation strategies that minimize potential losses and benefit the corporation’s financial performance.

Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients regarding contractual issues.

Review contractual performance of both parties to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal.

Provide internal stakeholders with solution focused facilitation the resolution of contractual issues with internal and external stakeholders while upholding the highest level of professionalism.

Establish and promotes positive and successful working relationships with both internal and external stakeholders, including executive management, service providers, service users, system office, and members of the administrative team providing a “big picture” approach.

Contracts Project Manager March 2013 to July 2017

DC Health Benefit Exchange Authority - Washington, DC

Served as the Contracts Project Manager for the most successful state health benefits exchange launch under the Affordable Care Act. Accelerated implementation schedule required to merging Agile & SDLC based testing methodologies to balance Key Stakeholder requirements form the Federal and State Government as well as commercial insurance carriers and private citizens.

Primary point of contact for DCHBX IT project information for Salesforce system implementation.

Chaired a yearlong education project for DHS (DC Human Services Department) DHCF (DC Medicaid) on Salesforce implementation that was introduced and transitioned with no disruption to workflow.

Responsible for maintaining, enhancements and creating workflows, functions and configurations within the Salesforce environments.

Evaluated and analyzed daily systems limitations/capabilities as they relate the business goals

Responsible quarterly insurance rates system uploads to the Affordable Care Act in support of open enrollment.

Provided technical support to various healthcare facilities during open enrollment season to ensure quality software services for healthcare brokers and private citizens.

Managed and prepared remedy tickets using Salesforce during on/off enrollment season.

Conducted random surveillance for call recording for Customer Services Representatives, and their interaction with private citizen for ACH Quality Assurance.

Compiled statistical date from remedy tickets in support of weekly\ Congressional status report

Dispatched the Command Center Daily Dashboard that supported the Triage of healthcare statistic utilizing SharePoint and Salesforce that supported the streamlining of the healthcare applicant objectives

Responsible for all phases of the Salesforce procurement management life cycle including the architectural and administrative development of functional and technical specifications, testing, implementation and change control.

Reviewed and approved end-user training materials, job aids and videos for consistency and relevance in relations to agree upon training objectives.

Trained cross-functional teams to ensure the correct process plan execution of Salesforce.

Developed detailed proposals, functional descriptions, and system specification for Salesforce in accordance with Stakeholder need.

Oversaw the Salesforce Software license agreement, new user assignment and tracking of funding allocation to Salesforce licensing agreement agency-wide.

Navigated the contract activities, providing status updates to internal and external parties, compiling and analyzing contract data, and maintaining historical contract information.

Served as a liaison for the DCHBX IT Division and Department of Human Services and functions by communicating relevant information, ensuring contract task owners complete their assignments, and facilitating/coordinating business owner involvement.

Developed and maintained spreadsheets that tracked budgeted costs to actual costs to date.

Maintained the project plans assuring that project remains on time within budget.

Successfully drafted, negotiated and finalized a variety of contractual agreements to include pricing, terms and condition, proprietary information agreements, NDA’s, and teaming agreements for DCHBX IT Division.

Organized agency-wide IT and telecommunication hardware, software and service contracts.

Team lead on specific project; responsible for general oversight, assignment delegation, skill training and performance review.

Sr. Contracts Administrator (Team Lead) October 2010 to March 2013 Washington Metropolitan Area Transit Authority - Washington, DC

Served as a Sr. Contracts Administrator for Washington Metropolitan Area Transit Authority’s Office of Office of Procurement and Materials, in solicitation analysis, negotiation, awarding and administration of groups of contracts, such as definite quantity, indefinite quantity, indefinite delivery, multi-year, option year, direct vendor supply, and Federal Supply Schedules (e.g., contract that exceeds $5 million).

Prepared and managed a range of contracts which includes: devising acquisition strategy, draft and finalizing Statement of Work (SOW), sole-sources determinations, Request for Proposals, Quotes preparation, Blanket Purchase Agreements, GSA Schedule Buys and reviewing offers upon receipt from contractors, determining competitive range, and cost and price analysis, negotiation, risk assessment, source selection.

Conducted pre-proposal and bid conference(s) to arrive at a clear understanding of what is required under the proposed contract.

Serves as advisor to program officials and stakeholders throughout the full procurement lifecycle.

Established award criteria and factors: ensuring that received proposal conforms to the solicitation requirements.

Issued necessary amendments to clarify questions concerning such topics as specification changes, language ambiguities, or clarification of contract clauses.

Conducted market research and assembling supporting documentation in support of award recommendation.

Recommend contract award to contracting manager, issues contractual modifications, incorporation of changes, exercise of options and contract closeout.

Created contract closeout procedure and successfully led process to closed 650 + task orders.

Trained associates on WMATA compliance and contract management best practices.

Served as the POC for internal and external customers to track and provide the status on contracts.

Managed contractual records and documentation within the PeopleSoft software database. • Acted as a liaison by providing guidance to departments on how to use the Contract software in order to process a contract agreement request. • Provided risk mitigation and WMATA procurement procedures policy recommendations to General Counsel. Sr. Contracts Administrator October 2008 – September 2010 The Pentagon Washington Headquarter Services

Performed pre-award and post-award contract administration, including serving as a pro- active business advisor to partners and engagement teams, supporting the full life cycle of the contracts management process. Initiate and negotiate agreements (including NDAs, TAs, contracts and subcontracts, among others).

Performed business assessments of solicitations, contracts/subcontracts and other agreements, focusing on federal contracting compliance.

Served as a subject matter expert and possesses high-level knowledge of Federal contracting concepts and principals, Federal Acquisition Regulations, DFAR Supplements.

Ensured compliance with government regulatory requirements such as FAR, DFAR, DCAA, TINA, CAS, as well as, firm policies and procedures with regard to agreement preparation, review submission, negotiation, management and closeout.

Supervised contracts administration team, ensures meeting project deadlines, provides guidance to team on issue resolution and supports the team in completing accurate client deliverable.

Supervised and trained contract administration staff while serviced as main point of contact for Government Personal.

Performs high-level reviews/analysis on contract solicitations and ensures that all terms and condition where in accordance with DOD regulations.

Sr. Contract Specialist October 2006 to September 2008 Federal Communications Commission – Washington DC

Performed pre-award and post-award contract administration, including serving as a pro- active business advisor to partners and engagement teams, supporting the full life cycle of the contracts management process.

Initiate and negotiate agreements (including NDAs, TAs, contracts, and subcontracts, among others). Administer contractual agreements through closeout. Also, maintain document- tracking logs for status updates for weekly management reporting purposes.

Performed business assessments of solicitations, contracts/subcontracts and other agreements, focusing on federal contracting compliance.

Served as a subject matter expert and possesses high-level knowledge of Federal contracting concepts and principals, Federal Acquisition Regulations, DFAR Supplements.

Ensured compliance with government regulatory requirements such as FAR, DFAR, DCAA, TINA, CAS, as well as, Firm policies and procedures with regard to agreement preparation, review submission, negotiation, management, and closeout.

Supervised contracts administration team, ensures meeting project deadlines, provides guidance to team on issue resolution and supports the team in completing accurate client deliverable.

Supervised and trained contract administration staff while serviced as the main point of contact for Government Personal.

Performs high-level reviews/analysis on contract solicitations and ensures that all terms and condition were in accordance with DOD regulations.

Pro-actively communicated contractual recommendations and concerns to the stakeholders and engagement managers. Management Analyst II October 1999 to September 2006 National Oceanic Atmospheric Administration (NOAA) - Silver Spring, MD

Advised technical personnel on development of state of work (SOW) formulated contract approach secures supplies services .

Determined the appropriate procurement instrument and pricing structure (including all cost types CPFF, CPIF, FFP, T&M, Performance Based and fixed priced arrangements) to include all general and special clauses, pre-award representations and certifications.

Solicited bids to procure a variety of requirements and negotiated and administered contract

Evaluated bids and/ or proposals for compliance with specification/ purchase descriptions and applicable clauses

Performed analysis for firm fixed price, cost plus incentive fee and other similar contracts

Conducted negotiation, making all trade-offs necessary to arrive at reasonable estimated costs or price and preparing all necessary pre- negotiation positions, spreadsheets, and post- negotiation summaries. EDUCATION

Master Certification in Government Contracting, George Washington University School of Business

Management of Commercial Projects, George Washington University School of Business

Government Contract Law, George Washington University School of Business

GWACS, IDIQ Contracts, and Schedules Buying and Sell under Established Contract, George

Washington University School of Business

Information Technology Contracting, George Washington University School of Business

Procurement and the Internet, George Washington University School of Business

Managing Cost, Reimbursement Contracts, George Washington University School of Business

Operating Practices in Contract Administration, George Washington University School of Business

Source Selection: The Best, Value Process, George Washington University School of Business

Negotiation Strategies and Techniques, George Washington University School of Business

Contract Pricing, George Washington University School of Business

Simplified Acquisitions, George Washington University School of Business

Federal Contracting Basic, George Washington University School of Business

GSA E, Buying Training, Washington DC

CSTAR Contract Acquisition Training, NOAA, Silver Spring, Md.

PRISM Contracts Acquisition Training – HSUSCG, Washington DC Skills

Comprehensive knowledge of Government contracting processing from Cradle to Grave to included usage of all multiple contracting vehicles (BPAs, GSA Schedule, GWACs, IDIQs) and contract types ( CPFF, CPIF, FFP, T&M, Performance Based)

Full knowledge of Source Selection Process

Knowledge of FAR, DFAR, DHSAR, Federal Acquisition Circular

Extensive knowledge of multiple Procurement Tracking Systems (PTS’s) PD2, Prism, SAP, CStars, Deltek, PeopleSoft

Salesforce Platform

CURUM HCR Module

ORACLE Identify Manager

Share Point 2013, JIRA, Redmine, and HipChat

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