AMANY HELMY ABDO YOUSSEF

e.mail:ac77xy@r.postjobfree.com

Mobile:+201*********

A self – motivated person, possessing excellent communications skills,

Able to work under pressure to meet all necessary deadlines.

A reliable hardworking individual who is capable of working as part of a team confidently or her own initiative.

WORK EXPERIENCE:

Royal Paradise Beach Resort & Spa ( till now )

Position : Executive Assistant Manager

-responsible for keeping a perfect coordination between all departments

-controlling their operation with regards to the company's standards, revenues

-controlling costs and the highest comfort and satisfaction for guests.

-Conduct periodic management review meetings.

-Keep up on standards, regulations/laws, issues, and news with respect to product (service) quality.

Palma Di Sharm Hotel - Hollywood City (Sharm El Sheikh- Egypt) (November 2014 till 2017)

Position: Quality Manager Operation Manager In charge

devising and establishing a company's quality procedures, standards and specifications;

reviewing customer requirements and making sure they are met;

working with purchasing staff to establish quality requirements from external suppliers;

setting standards for quality as well as health and safety;

making sure that manufacturing or production processes meet international and national standards;

Reef Oasis Hotel Sharm (Sharm El Sheikh, Egypt)

(January 2013 –October 2014)

Position: Quality Manager

Ensure that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.

Ensure evaluation of, and reporting on, vendor quality systems.

Oversee inspection (examination) of incoming materials, ensuring that they meet requirements.

Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products.

Sol Melia Sharm (Sharm El Sheikh, Egypt)

(Auguast 2003 till april 2012)

Position: Quality Manager

Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.

Supervise workers engaged in inspection and testing activities to ensure high productivity and high technical integrity.

Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.

Hilton Hotels & Resorts (Kuwait - Kuwait)

(Auguast 1999 till april 2002)

Position: Asst Quality Manager

Lead a team of Quality engineers, inspectors, auditors, analysts, and technicians

Work with customers, employees, contractors, and outsourcing firms to develop product requirements.

Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.

The Ritz-Carlton Hotel Company, L.L.C. ( Doha – Qatar )

(Auguast 1997 till april 1999

Position: Quality analyses

looking at ways to reduce waste and increase efficiency;

defining quality procedures in conjunction with operating staff;

setting up and maintaining controls and documentation procedures;

Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs

Personal Information:

-Nationality : Egyptian

-Date of Birth : August 28 1975

-Place of Birth : Alexandria, Egypt

-Sex : Female

-Applying for job : Full – Time Job

-Marital Statues : Married

Education:

-Diploma of nutrition

-Diploma in hotel management (AUC)

-Food Safety HACCP

-Under Graduate: Bachelor of physical education

-Major : General

-Degree : Good

-Secondary School: Taha Houssen Second School for Girls

Skills:

Language:

-Arabic : Mother Tongue

-English : Excellent

-Italy : Fair

-Russian : Fair

Courses Attended:

-Computer Skills, Netscape, M.S. Office.

Training courses:

- Guest Satisfaction

- How to Deal Complains

- Hotels Management

- Customer services

- Marketing

- haccp training

-Organizational Skills.

-Problem Solving/Analytical.

-Customer/Client Focus.

-Time Management.

- Performance Management.

- Leadership.

Interests:

-Reading on Physical Field.

-Traveling, and meeting people of all origins

Comments:

Due to the full time work. directly / indirectly communication with people from other nationalities & Speaking different languages, I have gained a good communication and teamwork skills I would like to use these skills to further my education and experience this would be a good advantage in building a successful team .

Thanks for Concern

Amany Helmy

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