Customer Service Medical Profession
Resume:
Shana Simpkins
Philadelphia, Pa
************@*****.***
Professional Summary: Motivated medical professional with experience in customer service, medical terminology in Healthcare and Retail industry, along with the knowledge in HIPPA, ICD9/10, HCPCS, Medical claims, coding, billing, and employment benefits.
Computer and Technical Skills
Microsoft Word Customer Service Government and Commercial Insurance
Excel Bookkeeping Scheduling appointments by phone
Power Point Use of EOB Medical Record Maintenance
EMedsys Claim Submission FastApp
Altitude Medisoft
Patient education and answering insurance and billing questions
Customer Service questions and problem solving
Education
AS: Medical Billing and Coding: Pennsylvania Institute of Technology, Philadelphia, Pa May 2016
Certifications/ License
Medical Administrative Assistant /Medical Billing and Coding/CPR/Frist Aid
Pennsylvania Insurance Accident and Health Resident Producer
Pennsylvania Life Insurance Agent
Professional Experience
February 2018 – November 2018 Philadelphia, Pa
Licensed Tele sales Agent, Colonial Penn
Outbounds tele sales for guaranteed acceptance, term, and whole life insurance
Enrolling new customers, processed customer payments, Provided customers with product details,as well as doing referrals for new customers interested in the company as well as providing excellence customer service while providing any detailed answers concerning services and insurance products to customers.
September 2017- December 2017 Blue Bell, Pa
Licensed Health Insurance Agent, Carney Group/ the Results
Dealing with inbound calls
Enrolling clients in AEP
Serves clients by determining requirements; answering inquiries; resolving problems; fulfilling requests
March 2015-June 2015 Philadelphia, Pa
Billing and Coding Extern, P.I.T
Filing out universal CMS-1500 forms
Helping patients understand health insurance billing and privacy laws
Filing and organizing files
September 2009- July 2011 Philadelphia, Pa
CSR/Medical Assistant, Dr. Patrick Owens, Physical Therapist
Scheduling appointments
Answering phone call and taking messages
Filing and organizing files
Prepped patient rooms before and after patient visits
Pull files for following day and filing records, putting notes in patient’s records
Cleaning and restocking the waiting area, patients’ room and bathrooms
Checked voicemails for pharmacy refills and callbacks from patients to doctors
November 2008-February 2009 Philadelphia, Pa
Home Health Aide, Bayada Nurses
Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Help with mobility for patient to automobile, bed, bathroom, or wheelchair
Help Patient with grooming and hygiene’s
Companion and light housekeeping
May 2004-June 2004 Philadelphia, Pa
Medical Assistant Extern, Women & Children OBGYN
Prepped patient rooms before and after patient visits
Placed patients in room along with assisting doctor with patient visits
Pull files for following day and filing records, putting notes in patient’s records
Cleaning and restocking the waiting area, patients’ room and bathrooms
Collecting specimen and labeling them
Checked voicemails for pharmacy refills and callbacks from patients to doctors
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