American Arbitration Association, Atlanta, GA September 2014 – Present

Case Administrator II

Performs case administration of B2B commercial legal disputes.

Opens, tracks, updates and close cases utilizing automated case management system.

Prepares diverse and moderately complex written and electronic communication.

Responds to inquiries and requests for information regarding pending and closed cases.

Updates clients on critical deadlines associated with case.

Coordinates and administers video, telephonic and in-person hearings and status conferences.

Reviews and reconciles case finances; responds to billing inquiries; and resolves billing issues in compliance with organization billing, disbursement and collection policies and practices.

Interstate National Dealer Services, Inc., Atlanta, GA January 2011 – August 2011

Paralegal

Acted as point-of-contact for escalation of commercial consumer complaints and appeals.

Reviewed, investigated and evaluated lawsuits and small claim matters.

Drafted responses to demand letters, agency position statements and investigative reports.

Monitored pre and post litigation disputes.

Assisted Compliance Officer with filing and renewal of business licenses.

Organized and maintained corporate records and legal files.

Performed legal research of court rules, cases, statutes and codes.

Law Offices of Gilsleider & Enerle, Sherman Oaks, CA September 2007 – February 2010

Legal Secretary

Reviewed, analyzed, proofread and edited complex legal and technical documents and records; and maintained electronic and hard copy files related to each case.

Drafted pleadings, motions, affidavits, briefs, memorandums, appeals, subpoenas and deposition summaries; and filed with the proper courts according to appropriate court rules and practices.

Responded to lawsuits, subpoenas and discovery requests.

Performed research using automated legal research tools and public information databases.

Analyzed and summarized relevant legal precedents for applicability to assigned cases.

Managed and maintained attorneys’ litigation calendars; ticklered legal deadlines; and kept attorneys apprised of critical events associated with cases.

Scheduled client meetings, hearings, court appearances, mediations and depositions; and arranged for court reporters.

Input and updated case matter in legal document management system.

Monitored, logged and tracked cases and appeals; and updated clients on case status.

Assisted in trial preparation; organized and maintained trial documents, assembled exhibits and witness lists and prepared trial notebooks.

Keep abreast of current laws and relevant changes impacting cases.

Transcribed dictation.

United Parcel Services, Inc., Atlanta, GA July 2006 – December 2006

Paralegal Supervisor (Contract)

Investigated consumer complaints, commercial collection matters and allegations of fraud.

Communicated extensively with customers, internal clients, private investigators, law enforcement, government agencies, court personnel and the public.

Drafted demand letter responses and agency position statements.

Conducted case reviews with attorney; and actively participated in case strategies and defenses.

Monitored and maintained outside counsel budget; reviewed outside counsel reimbursable fees and expenses; and tracked progress of invoices through payment.

RARE Hospitality International, Inc., Atlanta, GA August 2005 – July 2006

Executive Legal Assistant

Assisted litigation and real estate attorneys with securing, drafting and editing legal documents and correspondence.

Aided Corporate Licensing Officer with filing and renewal of corporate business licenses.

Monitored, obtained and managed discovery.

Received and processed subpoenas, lawsuits and garnishments.

Organized files, records and documents for transfer or destruction in accordance with records retention policy.

Acuity Brands, Inc. March 2002 – July 2005

Senior Legal Administrative Assistant

Reviewed, prepared and assembled various complex legal and non-legal technical documents and records.

Triaged and routed incoming calls to appropriate attorney.

Researched and responded to internal and external inquires telephonically and electronically; and utilized independent judgment to resolve urgent and/or critical issues.

Organized, filed, scanned, copied and faxed legal documents and correspondence.

Processed Garnishments and Service of Process.

Coordinated complex travel arrangements for internal and external parties.

Reviewed, reconciled and processed legal corporate expenses.

Organized and assisted with legal department presentations.

Wells Real Estate Funds, Inc., Atlanta, GA March 2000 – September 2001

Executive Administrative Assistant

Supported Chief Investment Officer/VP of Acquisitions with coordination of all phases of commercial real estate acquisition and disposition process.

Served as a direct liaison between Company and attorneys, brokers, property managers, financial institutions and the public.

Conducted research and transactional due diligence of potential acquisitions.

Established and maintained comprehensive database of investment opportunities.

Drafted RFPs, Letter of Intents, closing documents, contract amendments, objection letters and Acquisition Summary Reports.

Obtained environmental and geotechnical reports/studies.

Developed standard and ad-hoc reports; and analyzed and summarized data for departmental use.

Prepared and abstracted commercial leases; and coordinated creation and organization of exhibits for leases, contracts and related real estate documents.

SSR Realty Advisors, Inc. July 1996 – June 1999

Legal Administrative Assistant

Coordinated acquisitions and sales transactions.

Prepared closing documents.

Maintained Corporate and Investment Committee Minute books and records.

Input legal expenses in billing database.

SOFTWARE EXPERTISE

PRISM, Talent Point, Share Point, MS Word, Excel, Access, PowerPoint, Outlook, Adobe Acrobat,

Legal Solutions, Hummingbird, LEXIS and Westlaw

EDUCATION

Liberty University, Lynchburg, VA

A.S. Paralegal Studies, April 2018 - Present

NCPT, (The National Center for Paralegal Training), Atlanta, GA

ABA-approved Paralegal Certificate/Honors Student, August 2001; GPA 4.0

CERTIFICATIONS/LICENSES

Certified Paralegal

Notary Public

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