Customer Service Office Assistant

ABBEOLA AARON-DAWSON

**** *.**** ****** 917-***-**** Cell mailto:************@*****.***

Brooklyn, NY 11236 ************@*****.***

OBJECTIVE: I have worked in the Insurance Industry as a Customer Service Dept. and I would like to continue to

grow and contribute to the business growth as well as personal development

EXPERIENCE:

America Transit Insurance Company 2/2013- Present Brooklyn, NY

Loss Transfer Examiner

Requesting investigations, and supporting documents

Evaluating payments and applying proper fee schedule rates

Ensure prompt handling and settlement of claims

Submitting responses to Arbitration demands

Keeping a calendar of all claims on the Arbitration Forums Calendar

Upload the company’s standards for excellent customer service in all professional dealing

Property Damage Claims Specialist

Negotiate liability with both 1st and 3rd party claimants & Attorneys

Evaluate cases on liability

Review estimate of repairs

Review witness/police report/mv104 and form five accord forms

Negotiate damages and liability on the phone with claimants and adverse insurance companies

Proactively work to settle all claims within the ATIC guidelines

Bodily Injury IME Administrator 1/2009-2/2013 Brooklyn, NY

Assign and retrieve files for various examiners

Provide customer service by answering and transferring calls to appropriate department

Process vender payments, attorney Invoices, and court appearance fees, for all cases for both the insurance company and the legal department.

Maintain various logs to document all payment, outgoing and incoming correspondence

Assist legal department with processing exchanges, and formal investigative letters

Process medical authorizations as well as correspond with medical providers regarding

medical records and IME exams for the law firm and the insurance company.

GLC Business Services 02/2007 -01/2009 New York, NY

Clerical Assistant

Process incoming and outgoing correspondence for various attorneys, accountants, paralegals and administrative personnel

File and organize litigation documents to insure proper order

Retrieve and organize files for various associates/partners

Deliver correspondence to various departments through out the firm.

Coordinate mail delivery, Intercept, track packages and messenger deliveries between the firm and other satellite locations.

Millennium Group 09/2006-01/2007 New York, NY

Mail Room Office Assistant

Effectively handled customer inquiries for the information center.

Process all company mails (Business, Certified and Express Mail)

Provide assistance to company supply departments and coordinating of materials delivery and shipment.

Input logs of deliveries into mainframe

SKILLS: Microsoft Office, Internet Explore, Various medical codes:

ICD.9 Codes, CDT Codes, HCPCS Codes, CPT Codes, Medicare Part A and B

EDUCATION: The Manhattan Institute New York, NY

Certificate in Medical Billing and Coding

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