OTOA JAMES OBUA

Flat ** Najjera Apartments,Najjera, Bulabira Road P.O.Box 31630 Kampala, Uganda

Mob: +256********* / +256*********

Email: ac77w6@r.postjobfree.com Skype: xtrayer

PERSONAL PROFILE

A highly motivated, Information Systems technologist, Business Development and telecom sales expert with a diversified array of experience and demonstrated expertise in implementing, technology sales,securing and maintaining Information systems and networks. Providing technical support and innovative solutions in alignment with Business or organisation objectives.Posession of Multi-tasking and organisational skills, proven success in Project management, combined expertise in strategic planning, quality control and call up leadership, achievement in sales Management and operations, able to quickly troubleshoot and understand the mission, vision and values of an Organisation. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my personal and professional development.

.

KEY SKILLS AND COMPETENCES

Proficiency in dealing with Layer III Switches, Routers and Ubiquiti Equipment high-end Servers, Cabling, Racks, Firewalls, LAN, WAN troubleshooting, TCP/IP, PPP, DNS, Virtualization, Fiber Optics and other experience with non-PC hardware (tablets) and non-Microsoft operating systems e.g. Linux (Ubuntu)

Extensive Knowledge in B2B sales, Digital, marketing, IT Networks, configurations of devices and security working experience in both change over and fail over systems in large and small organisations.

Experience with Virtualisation and containers (VMware, KVM, LXC, Docker, Kubernetes)

Strongly versed with hands on Data analysis and Data Base Administration integration and management knowledge as well from installation, maintenance, integration and troubleshooting especially Oracle and above versions and MySQL data base platforms and Data recovery as well as open source systems such as Apache and PHP systems.

Hands on knowledge and application of Business systems design and development tools especially UML architecture.

Technical management knowledge and experience using Mail Server systems,MS Exchange, ACTIVE DIRECTORY/LDAP,DNS services and the ITIL v3 processes, best practices and information and a broad spectrum application incorporating networks, operating systems and applications.

Notable people skills with valuable experience in training, building and nurturing professional relationships with colleagues and various stakeholders including development partners.

Experienced in IT software Project planning, test, budgeting, monitoring and evaluations and maintaining high levels of quality, accuracy in the IT setup and function.

Good working knowledge of STATA and SPSS data analysis software.

Report writing skills deriving information from a broad range of data resources with hands on experience with Crystal reports, Business analytics.

Competent hands on experience and knowledge of CRM and ERP applications as well as content management systems especially using SharePoint content management, and records management.

EDUCATION AND TRAINING

2018 – Present Prince 2 Project Certification (self study) Exams

2010 - 2012 Bachelor of Science (Hons) Business Information Systems

University of East London

London / United Kingdom.

2009 - 2011 Advanced diploma in Business Information Systems

School of Technology and Management London/ UK

2003 - 2006 Higher Diploma in Software Engineering

Aptech Computer Education Centre

Kampala/Uganda

1999 - 2000 Uganda Advanced Certificate of Education

St. Lawrence High School

Kampala/ Uganda

1994 – 1998 Uganda Certificate of Education

St. Paul’s College

Mbale/ Uganda

RELEVANT WORK EXPERIENCE

April 2015 – Present Kalman Solutions LTD

Technical Systems Analyst

Duties and achievements

Establish network specifications by conferring with users; analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols

Implement network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.

Implementing and managing low power-consuming computers such as thin/zero clients including but not limited to N-Computing, dell Wyse and HP.

Systems LAN, WAN/VPN and software implementation administration and trouble shooting on windows and Linux platforms.

Implementation of Business intellegence tool such as Microsoft SQL server (SSAS,SSRS,SSIS),Data modeling and intergration,MDX

Develop processes, procedures, and protocols for the IT departments to ensure effective and efficient methods of providing support.

FTP server, AD/DNS, wireless access points and load balancers management

Collaborating with Networks and software integrators in the implementation of a systems revamp.

Write documentation on solved problems, procedures, and frequently asked questions.

Microsoft and Linux systems Administration, implementation and troubleshooting.

Provide support for intranet/Network development and security.

Conduct research and evaluation of trends and new technologies in the network and telecommunications industries to advise the Coordinator of IT Operations in determining applicability to housing administration and residential service, including satellite, infrared, CATV, and multi-technology systems.

Research and advice on wireless technology and ADSL technologies for use by staff and residents.

March 2014 – January 2015 IT/Sales Operations officer

Smile Communications Ltd Uganda

Duties and achievements

Analysed Smile Corporate and Enterprise P&L up to EBITDA level (revenues, costs of sales, gross margin, OPEX, EBITDA)

Proactively monitored and maintained high levels of quality and accuracy in both Data analysis and the Network up time to enable an uptrend in both the IT and sales function and retention.

Helped make business cases analysing on how to best realize the value of the managed solutions and application platform through innovative, implementation and productive use. Collected and analysed business and customer requirements and proposed suitable solutions.

Helped develop and implement IT ERP and JIRA systems that enabled harmonised interactions between the finance, sales, customer service and technical personnel as well as ensuring compliance as key element in the process flow.

Supported the Head of IT operations and sales in equitable management of sales ensuring targets were optimally assigned to all networks and sales channels and resources in a timely manner.

Prospecting new business opportunities and maintaining quality pipeline of opportunities to deliver quarterly forecasts.

Participate in the planning and coordinating internal and external continuous improvement reviews with network expansion case studies and sales and distribution.

Providing other adhoc duties assigned from time to time by the senior manager operations and any other person appointed for this purpose.

April 2013 – March 2014 Technical Enterprise Business Solutions Accounts manager

One Solutions Ltd Uganda

Duties and achievements

Designed and implemented highly available (HA) and Disaster Recovery solutions for both client and employer.

Performed File Server backups (weekly full backup, daily incremental on file server, and monthly backups of file server and users data)

Managed and tested Project Implementations for integration of new solutions developed by the technology team using the six sigma and other new development approaches to the delivery point.

Helped implement, configure, manage and trouble shoot WINDOWS and Linux server environments especially windows 2008, Active Directory services IP configurations and DNS services.

Handled customer complaints at a technical level of escalation.

Establish and maintain Database systems especially over applications such as Tally and Sage over Oracle and MySQL services.

Hands on backend programming in Apache and PHP programs that existed for integration purposes

Prospecting new innovative business opportunities and maintaining quality pipeline of opportunities to deliver quarterly forecasts.

Performed network troubleshooting.

Head Technical/sales point person on the clinic master one product

May 2009 – March 2011 Solutions/Technical assistant (part time)

PEM Global Solutions Limited – London/ UK

Duties and achievements

Acquired, managed, assisted in the Design process and deployment of accurate business IT Network and Security requirements using the ITIL service management practices on WINDOWS,LINUX and UNIX platforms for small super markets, small auto dealers and small independent colleges.

Created an active presence of the company in the south East of london by frequently interacting with potential clients.

Perform desktop and laptop computer support, including performing routine preventive maintenance (disk scan, deleting temp files, defragmentation, etc.); installing software patches and upgrades, troubleshooting hardware or software problems; and ensuring users are backing up their data files on the server.

Designed and implemented ERP systems run in PostGreSQL database management and administration ORACLE and MySQL Database warehouses for small and medium enterprise Businesses with tools for Business Intelligence to especially help with customer attainment, retention and upgrade.

Monitored File Server (Group Policy, NTFS permissions, EFS)

Maintained contact with clients giving them regular updates on technological trends to better streamline their businesses cost effectively.

Stabilized, expanded and protected client network and PC environment. Built new file servers for clients to maximize web hosting, terminal server, file/print sharing and domain control performance.

Retained accounts through the development of strong relationships with key

Decision makers

Feb 2004 – June 2008 IT Officer

Crane Bank Lira/ Gulu Uganda

Duties and achievements

Replaced major network implementer’s vulnerable network with robust branch security through joint architecture of firewall and DHCP.

Implemented, resolved historic network failures as well as maintained network uptime on both LINUX and windows configured servers and desktops, DNS, Active directory services in both lira and Gulu branch domains and SQL servers. Accurately configured and branch desktops and networked printers and servers.

Performed both physical and remote troubleshooting, network monitoring and security updates on branch locations.

Performed maintenance activities of MySQL databases on a regular basis as well as of the hardware equipment and network from routers, switches, desktops and servers.

OTHER SKILLS

Very competent knowledge of the Forex trading.

Multi lingual proficiency especially in English, Swahili and fundamentals of French.

Knowledgeable in the usage of open source SOA and ERP applications.

REFEREES

Halib Lubida

Director

Kalman Solutions LTD

P.O.Box 1323

Greenland Towers RM:24

Jinja RD,Kampala

Tel:+256-*********/+256-*********

ac77w6@r.postjobfree.com

ac77w6@r.postjobfree.com

Jesse Alele

Senior Manager Operations

Merlin Logistics Ltd (u)

Plot 14 Kanjjokya road

P.O.Box 31630

Kisementi

(256-*********

ac77w6@r.postjobfree.com

Roland Bless Taremwa

Systems Analyst

Directorate of Coordination, Monitoring

and Evaluation

Office of the Prime Minister

Plot 9-11 Apollo Kagwa Road

P.O.Box 314 Kampala

Tel: (256-***-******

Mob: (256-*********/ 075 586506

ac77w6@r.postjobfree.com

Contact this candidate