RAHMAN ; Nafisa

Edmonton, AB T*K *Z*

780-***-**** (cell)

ac77sl@r.postjobfree.com (email)

Career Objective

Looking for a career opportunity in the field of mortgage administration in banking industry to leverage my interpersonal, communication and overall customer service experience where I can provide legendary customer service to help grow business for the company at the same time work toward my career development.

Skills

Professional skills: customer service, administration, data entry

Personal skills: communication, setting priorities under tight pressure, interpersonal

Computer Skill: MS Office ward, MS Office Excel & MS Office PowerPoint, C#, Visual Studio

Leadership Skill: Self Motivated, Team Building, Team Management

Language Skill: English & Bengali Proficiency and understanding & speaking ability of Hindi

Experience

Admin & Triage Analyst, Mobile Mortgage Specialist department,

TD Canada Trust,

September/17- September/18

Job Responsibilities:

Maintain written and telephone communication with mobile mortgage sale representative to ensure all the required documents are received for mortgage application to ensure meeting customer needs

Ensure and keep update the data entry for high volume work flow to the data base including printing files.

Review income documents (year-end income tax documents such as NOA, T1 general & T4, current income documents) received and determine if fit for underwriting based on bank’s lending guidelines

Prioritize task under tight pressure to meet bank’s service level agreement

Communicate sales representatives for any missing documents and ensure they are received on a timely manner

After files are approved by underwriters forward them to credit assistant for compliance

Ensure bank policies and applicable laws and regulations are followed for effective risk managements practices for each application

Building and maintaining strong relationship between Mortgage underwrites and Mortgage specialists by working closely through outlook and telephone communication

Customer Service Associate,

Nike Canada,

May/17 – Sept/17

Job Responsibilities:

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting

Assist Team Leads, Senior Associates, and Managers in training entry level associates

Customer Service Co-coordinator,

TJX Canada, Winners Merchants International L. P.

Nov/15 – April/17

Job Responsibilities:

Coordinate with other customer service associates on duty and to ensure delivery of superior customer service

Ensure customer leave the store with a great experience of superior customer service

Set priorities and provide direction for customer service, as well as ensuring that operations, clerical and office activities are all well managed

Demonstrated a superior customer service while processing all purchases, refunds and exchanges in accordance with company guide line

Responsible for the daily administrative work at the front Cash Office

Educational Qualification

Bachelor in Science

American international University, Bangladesh (AIUB)

Interest

Travelling, Reading Books, Listening Music and Web browsing.

Reference

References available upon request

NAFISA RAHMAN

Contact this candidate