Front Office Customer Care
Resume:
CURRICULUM VITAE
Sonia Sharma
MDC Sec- 5, Panchkula,
Mobile No.: 702-***-****
Email: *********@*****.***
OBJECTIVE
TO WORK WITH A PROGRESSIVE CONCERN WHERE I CAN ENHANCE AND UTILIZE MY SKILLS AND KNOWLEDGE IN THE BEST POSSIBLE MANNER AND WORK IN THE FAVOUR OF MY ORGANISATION.
EXPERIENCE
Professional Experience of 4 years
2013 April to 2014 March.
Saga Automotive Pvt. Ltd, SKODA AUTO DEALERSHIP, Jaipur.
Role Location Coordinator/ Front Desk Executive
JOB RESPONSILBILITIES
Attending Walk- in/Telephonic customers.
Making different reports daily.
Maintaining various data in DMS.
Providing customers with basic information about vehicles.
Follow up in RTO office for registered vehicle number & RCs
Filling of documents and maintaining records.
Making and receiving couriers and maintain data on excel
Maintenance of floor, looking after cleaning of display cars.
Looking after Cars Delivery Process.
2011 February to 2011 August.
Oceanic Consultants Pvt. Ltd., Sec-9 C, Chandigarh
Human Resource officer
JOB RESPONSIBILITIES
a)Recruitment –
Job Description.
Screening of candidates.
Interview the candidate: one to one & telephonic.
Coordinate interview with respective department and complete the documentations after selection.
b)Operations –
Joining formalities.
Handling Employee Database (Both in Software & Hard copies)
System configuration of new joiners.
Leave and Attendance Management
Employee Confirmations, Performance Appraisals, Performance Management
Conducting Exit-Interviews
Full and Final Settlement of the candidates.
c)Employee Relation –
Handling all the queries of the employees - Salary, Leaves, Attendance related.
Explaining various policies, strategies and benefits to employees.
2008 December to 2011 February
Oceanic Consultants Pvt. Ltd., Sec-9 C, Chandigarh
Front Office Executive
JOB RESPONSIBILITIES
Marking Attendance of employees
Attending walk- in clients
Providing with basic information about overseas education to clients
Making and receiving couriers from all branches
Maintaining day to day data in computer
2008 July to 2008 December
IBM Daksh, IT Park, Chandigarh
Customer Care Executive
Handling incoming calls of Delhi Airtel customers under postpaid ( care touch process )
Providing them complete knowledge of the product
Solving their online queries regarding bill discrepancies
Customer Retention expert.
ACADEMIC QUALIFICATION
2003 10th from D.A.V School Sec 8, PKL affiliated to CBSE Board.
2005 10+2 From GMSSS Sec 19 C, CHD affiliated to CBSE Board.
2008 Graduated in Business Administrations (Specialization in Finance & HR) from Govt. College sec 11, CHD affiliated to Punjab University.
2011 M.B.A from Sikkim Manipal University in H.R.
ADDITIONAL ACHEIVEMENTS
Got Merit Certificate in college for Computers and Labor laws.
Participated in Annual Sports Day conducted by college and got First and Second prize.
Participated in dance competitions and got 3rd Price in Inter School Dance Compt.
INTERESTS
Art & Craft, Glass Painting, Dancing.
PERSONAL DETAILS
Husband’s Name : Mr. Akshat Sharma
Date of Birth : 14th Nov. 1986
Marital Status : Married
Nationality : Indian
Language : English, Hindi, Punjabi
PERSONAL STRENTH
I have great ability of learning attitude which is useful for me as well as good for the organization and have the capacity to adjust in any environment and enjoy working in challenging situation.
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