CURRICULUM VITAE

Sonia Sharma

# **/ **, ******* ***** ** 1

MDC Sec- 5, Panchkula,

Mobile No.: 702-***-****

Email: ac77sj@r.postjobfree.com

OBJECTIVE

TO WORK WITH A PROGRESSIVE CONCERN WHERE I CAN ENHANCE AND UTILIZE MY SKILLS AND KNOWLEDGE IN THE BEST POSSIBLE MANNER AND WORK IN THE FAVOUR OF MY ORGANISATION.

EXPERIENCE

Professional Experience of 4 years

2013 April to 2014 March.

Saga Automotive Pvt. Ltd, SKODA AUTO DEALERSHIP, Jaipur.

Role Location Coordinator/ Front Desk Executive

JOB RESPONSILBILITIES

Attending Walk- in/Telephonic customers.

Making different reports daily.

Maintaining various data in DMS.

Providing customers with basic information about vehicles.

Follow up in RTO office for registered vehicle number & RCs

Filling of documents and maintaining records.

Making and receiving couriers and maintain data on excel

Maintenance of floor, looking after cleaning of display cars.

Looking after Cars Delivery Process.

2011 February to 2011 August.

Oceanic Consultants Pvt. Ltd., Sec-9 C, Chandigarh

Human Resource officer

JOB RESPONSIBILITIES

a)Recruitment –

Job Description.

Screening of candidates.

Interview the candidate: one to one & telephonic.

Coordinate interview with respective department and complete the documentations after selection.

b)Operations –

Joining formalities.

Handling Employee Database (Both in Software & Hard copies)

System configuration of new joiners.

Leave and Attendance Management

Employee Confirmations, Performance Appraisals, Performance Management

Conducting Exit-Interviews

Full and Final Settlement of the candidates.

c)Employee Relation –

Handling all the queries of the employees - Salary, Leaves, Attendance related.

Explaining various policies, strategies and benefits to employees.

2008 December to 2011 February

Oceanic Consultants Pvt. Ltd., Sec-9 C, Chandigarh

Front Office Executive

JOB RESPONSIBILITIES

Marking Attendance of employees

Attending walk- in clients

Providing with basic information about overseas education to clients

Making and receiving couriers from all branches

Maintaining day to day data in computer

2008 July to 2008 December

IBM Daksh, IT Park, Chandigarh

Customer Care Executive

Handling incoming calls of Delhi Airtel customers under postpaid ( care touch process )

Providing them complete knowledge of the product

Solving their online queries regarding bill discrepancies

Customer Retention expert.

ACADEMIC QUALIFICATION

2003 10th from D.A.V School Sec 8, PKL affiliated to CBSE Board.

2005 10+2 From GMSSS Sec 19 C, CHD affiliated to CBSE Board.

2008 Graduated in Business Administrations (Specialization in Finance & HR) from Govt. College sec 11, CHD affiliated to Punjab University.

2011 M.B.A from Sikkim Manipal University in H.R.

ADDITIONAL ACHEIVEMENTS

Got Merit Certificate in college for Computers and Labor laws.

Participated in Annual Sports Day conducted by college and got First and Second prize.

Participated in dance competitions and got 3rd Price in Inter School Dance Compt.

INTERESTS

Art & Craft, Glass Painting, Dancing.

PERSONAL DETAILS

Husband’s Name : Mr. Akshat Sharma

Date of Birth : 14th Nov. 1986

Marital Status : Married

Nationality : Indian

Language : English, Hindi, Punjabi

PERSONAL STRENTH

I have great ability of learning attitude which is useful for me as well as good for the organization and have the capacity to adjust in any environment and enjoy working in challenging situation.

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