TIFFANY DILLARD

404-***-**** • ac77r7@r.postjobfree.com

Professional Summary

Over 10 years of successful experience in People Management with a passion for Recruitment, Employee Retention, and Cultural diversity. I am known for my ability to quickly establish trust with customers, vendors and employees while motivating others to reach their professional goals.

Professional Skills

Recruitment

Critical Thinker

Forecasting Hiring Needs

Strong analytical ability

Staff Planning

Military/Government experience

Auditing & Quality Assurance

Culturally Diverse

Exceptional Interpersonal skills

Process Improvement

Research, Scheduling, & Tracking

Professional Experience

Alternative Adult Residence - Field Recruiter/Consultant 06/2010 to 12/2018

Planned, implemented and facilitated new training programs for two Adult Foster Care facilities that met state requirements which resulted in higher productivity and boosted employee morale; Devised and executed strategic recruitment plans aligning with company’s recruitment strategy in GA and MI.

Successfully sourced and screened prospective candidates for immediate openings while also building a pipeline of qualified talent possessing industry expertise.

Worked with the Director to solve their most complex challenges related to performance improvement and employee retention.

Provided solutions on process modifications that resulted in better work relationships for employee’s and residents.

Created detailed job descriptions while working with company SME and analyzing client behaviors to gain understanding of employer needs and employee requirements.

U.S. Small Business Administration - Public Information Officer 11/2005 to 05/2010

Build public trust and provide positive information to media outlets by conducting radio interviews, answering disaster questions from news reporters and ensuring all newspaper affiliates have approved press releases.

Coordinated and participated in community outreach efforts that significantly heightened awareness of disaster recovery funding for residents and business owners.

Ensured all businesses registered with the Chamber of Commerce had information regarding available funds for recovering after a disaster; and initiated communication to support Government efforts with Groups such as: home owners associations, neighborhood groups, business groups, and nonprofit organizations.

Comprised reports with information in regards to problems and escalations for Congressional office – offering corrective actions and resolutions; in addition to administratively supporting field operations; including but not limited to composition of memos, spreadsheets and disaster relief letters.

OSI Portfolio Services Inc. - Collections Account Manager 08/2002 to 04/2005

Sourced, identified and recruited candidates for placement in call center.

Successfully coached and mentored a team of up to 30, in a call center environment to meet and exceed their monthly goals of 250 - 300 pre legal accounts while staying in compliance with FDCPA regulations.

Monitored outbound and inbound collection calls to ensure that all collectors were adhering to collection polices on every call and maximizing the call to reach monthly financial goal.

Prepared periodic operating reports for Operations Manager on the status of collections call que and talk time as well as monitored errors and resolved complaints – always with a “win-win” end result for both company and customer.

United States Marines – Honorable Discharge

University of Detroit Mercy, Detroit, Michigan – Major: Communications

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