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Project Life Insurance

San Antonio, Texas, United States
January 15, 2019

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Jigna Patel


Ph#: 812-***-****

Professional Summary:

Over all 6+ years of experience as a Business Analyst/Scrum Master with good understanding of Business Requirements Gathering, Business Process Flow, Business Process Modeling and Requirement Analysis

Strong knowledge of Software Development Life Cycle (SDLC) including Waterfall, SAFe Agile, Agile/Scrum, Rational Unified Process (RUP) methodologies

Experience working with Product Owner in Agile Scrum and SAFe Environment to build, groom, and maintain Product Backlog, Sprint Backlog and manage User Stories using JIRA/Rally/RTC

Assist the self-organizing, self-managing team achieve its goals by teaching and coaching team practices, implementing and supporting SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.

Experience writing user stories that properly communicate the required work – effectively represent user needs, explain the goal; and provide clear acceptance criteria

Good Understanding of Agile Principles like Moscow Analysis, Estimation, INVEST, Done Done-Ready Ready, Story Points

Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.

Organized Joint Application Developments (JAD) sessions, walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.

Excellent Business scripting skills and proficient in developing Use Case Models, Use Case Diagrams, Context Diagrams, Dataflow Diagrams, State Transition Diagrams, Functional Storyboards, Behavior Diagrams (sequence diagrams, collaboration diagrams, and activity diagrams), also Class Diagrams based on UML Standards using MS Visio.

Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS), Use Case Specifications, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and testing documents across the deliverables of a project.

In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.

Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis, Portfolio Analysis and ROI analysis.

Experience in working with QA teams for creating and reviewing Test Plans and Test Cases and creating and mapping defects in the HP ALM Quality Center and JIRA

Extensive experience in business analysis, Stakeholder analysis, Change Impact Analysis, risk analysis, testing, development of functional specifications and project planning.

Experience in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

Experience using MS Visio, MS Project and MS office tools like MS-Word, PowerPoint, Excel, and Access.

Comprehensive knowledge on Mortgage Application, Retail and Commercial Lending, Ecommerce, Online Banking, Insurance Management, Claim Processing, Underwriting, Agency Management, Credit Card Payment, Payment Authorization, Capital Market, Stock Trade Life Cycle, Bond Trading, Bond Pricing, Margin Accounting

Exceptional problem solving and sound decision-making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.

Technical Skills:

Project Methodologies

Waterfall, Agile, Scrum, Agile SAFe, Rational Unified Process(RUP)

Business Modeling Tools

MS Visio, Rational Rose, I-rise, Axure, Balsamiq-UI Mockup

Requirement Management Tools

MS Sharepoint, Rational RequisitePro, Confluence

Defect Tracking Tools

Rational ClearQuest, Bugzilla, HP ALM Quality Center, JIRA,Rally, RTC

Business Applications

Microsoft Office Suite- MS Word, Excel, Outlook, PowerPoint,MS Project

Configuration management Tools

Visual Source Safe (VSS), Subversion


SQL Server, Oracle, MS Access, Netezza,

Operating Systems

Windows NT/2000/XP/7/10

Professional Experience:

Client: United Services Automobile Association (USAA), San Antonio, TX July’18 - Current

The USAA is a diversified financial services group of companies offering banking, investing, and insurance to people and families who serve, or served, in the United States military.

The project named General-Purpose Mart is the structure that performs the integration and data cleansing of a data warehouse, built for consumption to answer general purpose questions on bank data. The modules worked on product wise - Credit Card, Consumer loan, Deposit, Real estate- Home Loans and Mortgage - Origination, Transaction, Servicing data. The effort is to extract the source file, profile the data, model the data as per requirement and load the data in to target state.

ETL Factory Work Order Ingestion is to bring in Bank data through work orders from various point forward data sources like Mainframes, BODDH Databases (Bank Operational Data Distribution Hub) and Historical Data from IBM Netezza, SAS and other databases to Bank

Foundation Layer.

Data Load to BODDH (Operation Data Store)- building the Operation Data Store BODDH for requested products. Also carried out work on going enhancements and maintenance.

As a Preventative Maintenance for GPM and BODDH we ensure preventative control checks /Evidence of Controls are in place for both GPM and BODDH to ensure data quality for in scope products.

Role: Scrum Master Mid- Business Analyst


Acting as a Scrum Master help educate the team in Scrum and SAFe Agile Process and Principles, ensuring that the agreed Agile process is being followed.

Responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.

Continuously explore customer needs for Backlog Grooming with user Story adoption and Prioritization of user stories.

Support Business Prioritize the Features based on user value, time, and other team dependencies determined in the PI planning meeting and refined during the PI.

Building, Grooming and maintaining Product Backlog with writing user stories, acceptance criteria in RTC Software.

Prepare and Participate in Program Increment Planning meeting (Big Room Planning). I was involved in program backlog refinement and prep for PI planning and also plays a significant role in the planning event itself.

Along with Product Owner Managed Big room Planning meet quarterly to finalize the requirements, elaborate the requirements, ETA for the effort, Team distribution, forecast Iteration Plans.

Updates the team backlog and typically reviews and contributes to the program vision, Roadmap, and content presentations before Planning meet. During the event, involved with story definition, providing the clarifications necessary to assist the team with their story estimates and sequencing.

Help team remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.

Assist the self-organizing, self-managing team achieve its goals by teaching and coaching team practices, implementing and supporting SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.

Facilitate team meetings, including the Daily Stand-up, Iteration Planning and Iteration Retrospective.

Supports the Product Owner in her efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.

Guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities.

Reviews and re-prioritizes the Iteration Dashboard as part of the Iteration Planning, including coordination of dependencies with Business and SME(IS) for Validation and Data readiness as per requirements. Collaborate with team to detail stories with acceptance criteria and acceptance tests.

Managed the Data validation Log issues - Putting the prioritized list of issues into RTC as defects assign IT team for resolving the issues and getting issues fix and validated

Getting requirements sign off from Stakeholders and from IS, BARB, IS, AE. Also take BARB approval for feature implementation.

Keep RTC updated with Task boards for Stand ups for each team, with Iteration dash board for iteration planning and implementation for each team, with Refining Backlog items.

Cleaning RTC Dashboard for Program Increment Snap shot, Iteration Plan Snap shot, Iteration Close Snap Shot

Came up with Standard Story Template with Defining Story, Acceptance Criteria, Story Points, Tags, Tasks under each story.

Proficiently helped development teams to understand user requirements and break down large user stories for execution so that they can perform better estimation of each user story

Elaborated User Stories with Story boarding Technique – Theme, Epic, Story

Actively assisted in acceptance and validation of the stories by testing the delivered stories.

Ensured delivered features address customer needs and achieve expected business outcome

Communicated dependencies and potential risks to the completion of the sprints including resources, costs, and systems.

Coordinated and prioritized outstanding defects and enhancement based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.

Environment: Agile -SAFe Methodology, MS Office, Windows, RTC, Sharepoint, MS Outlook, IBM Netezza, IBM Data Stage, Control- M

Client: Fannie Mae, Herndon, VA. Mar 17 – July 2018

Fannie Mae is a diversified financial services company providing mortgage and consumer finance services. The company is in the process of upgrading their existing Web-based lending platforms. The Modules in the project covered Desktop Underwriter and Desktop Originator.

Desktop Underwriter (DU) is a tool that provides lenders a comprehensive credit risk assessment that determines whether a loan meets Fannie Mae’s eligibility requirements.

Collateral Underwriter (CU) provides an automated risk assessment of an appraisal report to support proactive management of appraisal quality.

The upgrade includes Business rules change, Process flow change, Goal Messages change, updates to align with Selling guide, Bankruptcy and Mortgage Delinquency Assessment, DU Validation Service, DU Risk Assessment

Role: Business Analyst


Functioned as the liaison between the business and the technical areas, throughout the project life cycle along with Product Owner. Interfaced with the client as part of requirements gathering and analysis.

Identified “As is” process and “To be” process as parts of Gap Analysis for new functionality requirements, as well as prioritizing them based on business to align them with the project.

Created business process workflow diagrams using Business Process Modeling Notation (BPMN).

Created Unified Modeling Language (UML) diagrams for Business Process Modeling.

Conducted JAD sessions and meetings with developers, QA team, and users for communicating primary requirements, also discuss different versions of requirements, queries, and clarify the issues.

Studied carefully all of the organization’s policies and procedures relating to Mortgage Lending application and mapped the business rules with specific requirements

Conducted sprint planning with development & QA team.

Participated in Scrum Ceremonies (Grooming, Sprint Planning, Daily Stand-Ups, Review and Retrospectives).

Supported Product Owner in Building, Grooming and maintaining Product Backlog with writing user stories, acceptance criteria in JIRA.

Perform MOSCOW Analysis and Value Proposition to Prioritize User Stories in the Product Backlog

Ensured that user stories are good, has business values and story points, have acceptance criteria and they comply with INVEST criteria

Proficiently helped development teams to understand user requirements and break down large user stories for execution so that they can perform better estimation of each user story with Planning Poker Estimation

Elaborated User Stories with Story boarding Technique – Theme, Epic, Story

Worked with user experience/interface (UX/UI) designer to design products that delight with Balsamiq UI Tool

Actively assisted in acceptance and validation of the stories by testing the delivered stories.

Developed Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements. Defects were tracked with JIRA software.

Help business in developing UAT test cases and Ensured delivered features address customer needs and achieve expected business outcome

Coordinated and prioritized outstanding defects and enhancement based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.

Environment: Agile (Scrum) Methodology, MS Office, Windows, MS Visio, MS Project, JIRA, Agile-Scrum, MS SQL, HTML, Balsamiq

Client: Macy’s, San Francisco, CA. Jul 16 – Feb 17

Macy’s is one of the biggest retail companies in US which sells clothing, home electronic, and various products. The application mainly dealt with the online payments and billings of the merchandise bought by the customer through the gift card and credit card. Designed Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems. Worked on Order Capture application to Develop Various Mediums of Sales with a Centralized Catalog. Enterprise Level Order Entry Systems - Phone, B2B, and Cataloging System.

Role: Business Analyst


Requirements gathering from Product Owner, Technical stakeholders and Business users to obtain max details of requirements and involved in documenting Business Requirements into Product Backlog

Along with Product Owner conducted JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.

Performed Gap Analysis by doing an in-depth study of the current process, planned implementation actions and change control process and also interacting with business heads to finalize High Level Business Requirements for the application by doing the requirement analysis.

Modeled the Sales Order Entry process to eliminate bottleneck process steps using BPMN.

Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.

Used MS Word and MS Visio to document data flow of the AS-IS and TO-BE process with BPMN notation.

Developed and written User stories that directly support the primary objective of the project and are appropriate size for iterative development.

Supported Product owner in developing product backlog, Sprint Backlog and writing User stories in JIRA

Participated in sprint planning and design sessions to ensure design complies with requirements.

Assisted Product Owner with Backlog grooming, User Story management and prioritization in JIRA.

Worked with Product Managements to develop & continuously refine the Product backlog (incl. prioritization & elaboration of Epics/Themes & specification of Acceptance criteria).

Worked closely with the Scrum teams to ensure technical solution meets requirements and functional solution

Reviewed Test Plans developed by the testing team for testing the application.

Organized meetings to discuss outstanding issues with QA and developers. Defects were tracked, reviewed, analyzed using JIRA.

Used MS Office Word, Excel, Visio, and PowerPoint & Project for project tracking and documentation.

Involved in UAT, coordinated with the UAT team to get the feedback to make change requirements document.

Environment: Agile (Scrum) Methodology, MS Office, PL SQL, MS Visio (UML, BPMN), MS Access, SDLC, Windows, MS Project, MS SharePoint and JIRA.

Client: Allstate Insurance, Irving, TX. Oct 15 – Jun 16

The Allstate Insurance is the one of the largest insurance providers in the United States that operates in Automobile Insurance, Fire and Casualty Insurance, Life Insurance, Property and Casualty Insurance. The Project modules include Claims Processing Platform and Agency management Application

Role: Business Analyst - II


Worked closely with onsite Business Users and Other BAs during brainstorming sessions with the offshore team to develop a detailed understanding of the scope.

Actively participated in all the discussions and meetings held for Claim Processing and Agency management modules for better understanding of scope.

Developed process flow of various Agency Management modules like Agents, Commissions, Collections, Agents Productivity, Person Management, Retainers, Application Management System, Payment System, Client Intelligence, Market Analysis, Competitor Management, and Vendor Management etc.

Claims Processing has been developed and evolved as the Claims Processing Platform for Products of Auto and Life Insurance. Allstate desired to establish documentation base for CP Online modules in the form of system documents & business rules, build SME knowledge through artifacts extracted from CP application and establish base for GA (Group Admin) requirements.

Interacting with CP application SME, analyzed available knowledge documents on Life Insurance Product module, System Overview, Claim Flow, CP Functionalities, Queue Processing, Types of Claim and Claim Statuses to understand the Claim System.

Conducted sessions for associates on Life Insurance Claims system and familiarized them with various processes and terminologies of Claims Management System and mentoring them where required.

Used RUP methodology to analyze and translate business requirements into system specifications.

SWOT Analysis for Individual New Business Processes, Identification of process pain areas and Process Improvements. Identified weakness which was adding cost to process.

Closely interacted with designers and software developers to understand application functionality and navigational flow, keeping them updated about Business user sentiments.

Developed use case scenarios and understood sequence diagrams and class diagrams.

Successfully conducted JAD sessions to gain important input from various stakeholders.

Support Project Team to integrate change management activities into the overall project plan

Analyzed the implications of the Proposed Change on other Business requirements, on schedule extension, resources required for change implementation, cost analysis for change request and Effort Estimation for a Requirements Change.

Reviewed Test cases to ensure all applications tested for functionality and adequately controlled in production.

Coordinated and participated in UAT.

Environment: RUP, UML, MS-Office, MS-Project, MS-Visio, Rational Requisite Pro, Test Director, MS-SQL Server, SQL, PL/SQL, Windows.

Client: Northern Trust Bank, Chicago, IL. Nov 14 – Sep 15

NTRS is a diversified financial company engaged primarily in residential mortgage banking and related businesses. The application consisted of two main modules. The first was the one where NTRS representative submits customer’s application in a fronted top view and Lender can view the information of the customer. The desktop Underwriter was the loan-underwriting engine where Lender makes decision whether to approve a loan or not. When Lender submits their loan data into the system, the system is run through regression and statistical analysis. Decisions are based on the result of the analysis.

Role: Business Analyst - Mid


Participated in the identification, definition and documentation of impending work flows for the purpose of migrating to a superior version of party information system.

Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.

Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.

Gathered Business Requirements and wrote Business Requirements Document (BRD) by working with the client IT staff, project managers.

Conducted GAP analysis between two applications to understand the differences and identifying the scope of the new product.

Documented various workflow diagrams like AS-IS and TO-BE processes.

Worked with different phases of RUP starting from Inception through Transition. Generated and maintained multiple RUP artifacts including UML models

Coordinated project schedules with the software project manager.

Supported the Program Manager in balancing project goals and business needs.

Worked on Oracle database to retrieve data of interests using SQL tools.

Retrieve data from database using SQL.

Gather Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.

Assisted QA Team in developing test cases and performed Functional testing of the various customers’ fields and tested the message behavior functionality.

Environment: UML, RUP, MS Visio, MS Office, Gap Analysis, Rational Requisite Pro, HP ALM Quality Center, MS Project, Windows, Oracle.

Company: Jainam Share Consultants, India Jan 12 – Oct 14

Project: Brokerage Website, Online Stock Trading, Portfolio Management Tool. The clients may log on and securely trade Stocks, Bonds, ETFs, transfer funds (Payment) and perform other account management tasks. Portfolio Management Tool consist of features like save portfolio, analysis it, sector allocation, get Networth, ROI, set alert etc. Worked on Bond Pricing Tools, Market Statistics, Live stock ticker, Charting Tools, Portfolio Management, Portfolio Health check, sector allocation.

Role: Business Analyst - I


SDLC Methodology- Waterfall

Interacted with the stakeholders -SMEs, Business Process Owners and End users to get a better understanding of business processes and gather business requirements.

Prepared questionnaire for Elicitation, reviewed existing documents, interviewed application users, IT people, fully recorded the Business requirements in a format that can be reviewed and understood by both Business team and technical team

Actively participated in JAD sessions. Took efforts towards completion and finalization of documentation towards the end of JAD sessions.

Analyzed requirement document by identifying ambiguous, incomplete and incorrect requirements. Helped in developing attribute and functionality traceability matrix.

Identified and analyzed Use cases and developed System behavior Models like Use case, Activity, Sequence, Swim lane diagrams using Rational Rose.

Worked extensively with GUI team for designing the screens and assisted in developing screen shows, and prototyping of the user interface and usability testing.

Used MS Office Word, Excel, PowerPoint and Project for project tracking and documentation.

Environment: Waterfall Method, MS Office, HP ALM Quality Center, Microsoft Project, I-Rise, MS Outlook, MS SQL Server, Requirement Traceability Matrix-Excel, Rational Rose.


M.B.A. – Master in Business Administration from V.N.S.G. University, Surat, India.

B.E. – Bachelor of Engineering from Saurashtra University, Rajkot, India.


ECBA- Entry Level Certification in Business Analysis from IIBA.

References: Will be provided upon request.

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