Customer Service Data Entry

AJIBOLA SUNMOLA

*******@*****.*** 612-***-****

PERSONAL PROFILE

Performance driven and self-motivated professional, with experience in facilitating information services and office management. Outstanding organizational skills and a drive for continuous improvement. A keen proclivity for delivering proven and measurable results in demanding conditions, in order to add value to a business via its workforce.

SKILLS

Ability to multi-task and prioritise tasks

Ability to cope under pressure in a professional and calm manner as well as strong attention to detail

Confidence in communicating (oral and written) and effective listening and analytical skills

Ability to deal with sensitive situations in a confidential manner

Proficient in database management, MS applications and experience in Data entry

Understanding of HR best practice principles/employment law

PROFESSIONAL EXPERIENCE

Managed employee benefits, HMO and employee payroll

Analyzed statistics or data and produced written information for customers to determine the level of customer service the organization is providing.

Examined, compiled and provided data and reports so as to maintain management information and records

Managed office stationery requisition, inventory, and control

Maintained HR database, Office diary, files and document filing, responding to phone calls and e-mails and ordering business equipment

Managed feedback or complaints of customers following organization’s policies and procedures

EDUCATION

May 2007 – November 2008: M.Sc. Information Systems

Hawaii Pacific University.

September 2002- June 2005: B.Sc. Mechanical Engineering.

Lagos State University.

September 1999- June 2000: Diploma in Mechanical Engineering

Lagos State University.

EMPLOYMENT HISTORY

Feb 2010- Till Date Robert Bosch LLC.

Sept 2009-Feb 2010 Customer Service Rep, Food Lion, North Charleston

April 2006 - May 2007 HR Admin Officer, Tell All My Friends E-Commerce, Stratford, London

April 2005- March 2006 Customer Service Supervisor, British Telecommunications, London.

INTEREST

I derive pleasure from achieving goals, meeting business and personal objectives. I enjoy meeting people, travelling and reading.

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