Customer Service Representative

Garry Samuels

** ***** *** ****. ******** L*Y*S* Canada

Home Phone 905-***-**** mobile 289-***-**** Email *********@*****.***

Attention: Human Resources

Dear Sir or Madam:

Due to having had cancer I have not been able to work in the recent past, ay this time I am in full health and ready to rejoin the working world. I moved to the Toronto area from Edmonton Alberta Canada to be near family that need support due to aging issues.

My previous employment and volunteer positions have strengthened my already considerable administrative abilities. I see knowledge as a strong component of good customer service. My customers or staff can count on me to be the expert on new products and services. It is exciting to point out the features of new products and demonstrate how beneficial they can be in everyday use.

From a service standpoint, I have many years of experience investigating and rectifying problems for both internal and external customers, maintaining records and databases, and surpassing established quality standards. I particularly enjoy investigating problems resulting from technical difficulties.

While I appreciate the benefits of working in a team environment, I truly believe that a gold team player is someone who can work independently within a team. It would be a pleasure to become a member of a successful team as such as yours and to be part of an exciting and rapidly developing industry.

Thank you in advance for considering my application. It would be my pleasure to discuss my qualifications with you further at your convenience. I look forward to hearing from you soon.

Yours sincerely,

Garry Samuels

. Garry Samuels

68 Sweet Oak Curt. Brampton L6Y3S4 Canada

Home Phone 905-***-**** mobile 289-***-**** Email *********@*****.***

Qualifications

Several years of supervisory, training and coaching experience.

Strong communication skills. I am able to deliver information to staff and customers succinctly and courteously.

Excellent ability to sell new methods and concepts.

Highly organized; well-developed time management skills

Computer skills: Microsoft Word, Excel, Photoshop, PowerPoint, various airline systems, Internet

WORK HISTORY

Walmart Canada Edmonton Alberta (2012-2016) (Reason for leaving I had developed cancer moved back to Brampton to be near family)

Assistant Manager

Maintained day to day store activities for 150+ employees.

Scheduling for store associates

Maintaining stores presentation daily

Took care of all associates needs and made sure keeping up with education requirement and daily safety.

HR hiring of staff throughout the store

Financial deposits and tracking day to day activities in accounting office.

Quality Call Care Solutions, Inc. Edmonton Alberta (A subsidiary of the Neiman Marcus Group) (August 2001 – July 2012) (Reason for leaving. The company moved back to Houston Texas)

Training Facilitator (August 2001 – July 2012)

Quality Call Care Solutions, Inc. (A subsidiary of the Neiman Marcus Group)

Developed, implemented and improved new and existing training programs and resources for use in very busy inbound call centers in Edmonton, Alberta and Dallas, Texas

Trained 450-600 seasonal associates annually for peak season through a three-week training program to provide legendary Neiman Marcus service for customer inquiries by phone, email and chat

Provided ongoing support to call center staff of approximately 300 associates through one-on-one coaching, recurrent group training, maintenance of online resources

Scored recorded calls and provide feedback to associates to foster improvement and continued learning

Worked closely with Quality Assurance, Operations, Human Resources and Sales Development to identify further training opportunities

Managed new associates while in training

Provided phone, email, chat and supervisory support during busy periods to meet business needs

Neiman Marcus Bravo Award recipient for outstanding accomplishment 2003

Videon Cable systems (Reason for leaving. Sold too Shaw Cable. All management paid out)

Bulk Commercial Sales Coordinator (March 2000 – April 2001)

Maintained new and existing corporate accounts – rate increases, manual billing, up- and downgrades of service

Handled telephone and written inquiries for all corporate accounts in the Videon system in Alberta

Developed excellent working relationships with engineering, accounting, customer service and workforce departments

Daily contact with commercial technicians

Inside Sales/Videotron Cable systems

Duties identical to those of Customer Service Representative with Shaw Cable.

Videon

Customer Service Representative

Assisted cable television and Internet customers with any problems or concerns regarding cable television and high-speed Internet services.

Assessing needs of new customers and recommending appropriate cable package(s)

Education

University of Toronto 1989

B-Sc Psychology

Extra Activities

Gymnastics (National Team Member; World Championship Team Member)

Ontario rowing team member

I. S. C. W. R. Fund raising organization

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