Kerri L. Hendershot

ac77ok@r.postjobfree.com 570-***-****

ACCOUNTING CLERK

Passionate, diligent and experienced Professional with over 20 years of solid experience across numerous departments within A.M Best Rating Company. The pursuit of a Bachelor of Science Degree in Accounting, in combination with in- depth hands on experience, has afforded the opportunity to build expert analytical, attention to detail, mathematical and quantitative skills. Strong organizational, presentation, and written, verbal and interpersonal communication skills help to ensure successful integration with varied personalities within a team centered environment. These skills allow the provision of excellent customer service, the development of productive relationships and the ability to prioritize tasks and work effectively under stress and time constraints. Recognized for the ability to exceed expectations within assigned projects, identify problems, analyze the causes and address issues by offering logical and convincing solutions. SKILLS

Organization skills

Policies and Procedures

Client-Focused Approach

Accurate Data Analysis / Reports

Diverse Industry Employers

Implementation Process of New

and Software Updates

Records Organization

Teambuilding & Presentations

Spreadsheets

Excellent Customer Service / Care

Bill Processing (Contract Billing,

Customer Billing, Renewals,

Prepaids)

Disbursement Functions

EXPERIENCE SUMMARY

A.M. BEST RATING COMPANY, Oldwick, NJ, NOVEMBER 1997 – PRESENT Senior Account Services Associate, December 2016 - Present

Review, analyze, and service accounts regularly; ensure all data is accurate and retrieve invoices to send to shipping with a memo to be mailed.

Gather information and details on new orders from clients and enter the orders into the system (sales, contracts, custom orders, preformat requests, assigned complimentary, etc. as well as all promotions. Confirm all information has been added and is accurate; making any changes to name / address, as well as web member changes, NCOA changes, and UPS changes.

Provide administrative support including scanning, as well as accounting related support such as posting payments of cash deposits, prepayments, wire transfers, credit cards, and lockbox.

Review reports received daily via RESPOND through mailbox including the Watchlist report, backorder report

(month), open services (monthly), and the pending order report. Analyze the data and present to upper management for discussion and / or further review.

Track daily activities and errors using tracking logs, as well as emailed invoices, manual invoices web member changes, and Rating Service Fee payments. Develop a report containing these errors and send to management for analysis.

Analytical Training Coordinator, November 2015 – December 2016

Scheduled all internal and guest presentations for worldwide offices, reserved training room and set up all recording equipment, updated the B-Net Analytical Training page, and forwarded email alerts for new training sessions.

As the Cornerstone Administrator, maintained the Data Feed to employees, assisted users with passwords, created new events/sessions, added webinars and resources to sessions/materials, completed analytical testing (create tests and quizzes), submitted rosters and provided custom reports on a quarterly basis for all offices. Responded KERRI L. HENDERSHOT ac77ok@r.postjobfree.com 570-***-**** PAGE 2 to questions pertaining to training or Cornerstone. Recently established the Australia training and maintained a record of analyst completing training.

Established records of training, session attendance sheets and Data Feed documents. Received ppt presentations, internal and external, and maintained a file for each office. Researched external sources for meaningful webinars utilized by rating analysts for training purposes.

Managed records of all trainings, external and internal training sessions, for the Oldwick, Hong Kong, London, Mexico City and Singapore office.

Implemented next-generation technologies with Cornerstone replacing BTMS as our training software.

SEC requirements for our training program.

Power Point presentations and Excel charts.

Camtasia software for recording webinars.

Senior Staff Analyst, April 2011 – November 2015

Worked with Training Manager and Criteria Manager to complete tasks. Prepared training room for presentations, collected attendance sheets, produced quarterly reports reflecting YTD training hours for all the office locations, and provided assistance in creating voice over for training presentations.

Completed a filing system for criteria files, scanning and creation of pdf files; utilized BTMS, B-Net Training Page, and Criteria Group Contacts.

Staff Analyst, August 2006 – April 2011

Completed a filing system used by country risk researchers, data research, organization and presentation.

Maintained a solid understanding of international insurance data and regulations.

Knowledgeable with statement filings for the basis of the Country Risk Group’s filing system.

Worked using multiple languages and located information from entities around the world; contacted multiple regulators worldwide.

Assisted Criteria group with policies and methodologies; developed a record and filing system utilizing B-Net, DMS, Criteria Group Contacts, BIR contributions, and Country Risk Alerts. OLDER EXPERIENCE

A.M. BEST RATING COMPANY, Oldwick, NJ, NOVEMBER 1997 – PRESENT Senior Statistical Analyst, October 2001 – August 2006 Statistical Analyst, November 2000 – October 2001

Senior Statistician, November 1997 – November 2000 ARTIC FOODS, Washington, NJ, AUGUST 1996 – NOVEMBER 1997 Account Administrator

EDUCATION

BS in Business Administration (Applied Science (Accounting)), Centenary College, Hackettstown, NJ, Present Associate of Applied Science in Accounting, County College Of Morris, Randolph, NJ, 1994 TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint), Cornerstone, Html, QuickBooks, Windows (based software)

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