*** ***** ****** **

Olathe, ks *****

Phone 913-***-****

E-mail ac77oi@r.postjobfree.com

Lamar Butler

Objective

To obtain a position that maximizes leadership, team building, and interpersonal skills.

Education

Aug. 2006 - May 2010 Blue Valley North High School Overland Park KS

Aug 2015 – March 2016 Johnson County Community College

Work Experience

Dec 2017 – Dec 2018 Alliance Data Lenexa, KS

Customer Care Advocate

Receive inbound calls from customers and merchants

Respond to customer inquiries, request, and problems relating to credit card accounts

Initiate dispute claims and process payments

Update account information as needed

June 2016 – Nov 2017 U.S. Bank Overland Park, KS

Inbound Fraud Specialist

Receive inbound calls from customers and merchants

Respond to customer inquiries, request, and problems relating to credit and debit cards fraud and dispute claims.

Initiate fraud claims

Provide updates on existing fraud and dispute claims

July 2014 – April 2016 CBE Group Overland Park, KS

Collector

Make outbound/ answer inbound customer calls.

Find out the reason for customers’ delinquency and take payments.

Assist customers with problems they may have and provide solutions that will help customers make and maintain payments on their account.

Update account information accordingly.

Data entry

Aug 2012 – Aug 2014 McDonald’s Olathe, KS

Shift Manager

Balance cash draws and verify the deposit

Lead and direct crew members

Assist with customer request and complaints

Jan. 2011 – Oct 2012 Convergys Olathe, KS

Non-Contingency Collector

Make outbound/ answer inbound customer calls.

Find out the reason for customers’ delinquency and take payments.

Assist customers with problems they may have and provide solutions that will help customers make and maintain payments on their account.

Update account information accordingly.

Data entry

July 2013 – April 2014 Sprint Overland Park, KS

Customer Care Rep

Answer inbound customer calls

Respond to customer inquiries and request according to the procedure

Provide accurate and timely information ensuring problem resolution for the customer

Contact this candidate