Data Entry Customer Care
Resume:
Olathe, ks *****
Phone 913-***-****
E-mail **********@*****.***
Lamar Butler
Objective
To obtain a position that maximizes leadership, team building, and interpersonal skills.
Education
Aug. 2006 - May 2010 Blue Valley North High School Overland Park KS
Aug 2015 – March 2016 Johnson County Community College
Work Experience
Dec 2017 – Dec 2018 Alliance Data Lenexa, KS
Customer Care Advocate
Receive inbound calls from customers and merchants
Respond to customer inquiries, request, and problems relating to credit card accounts
Initiate dispute claims and process payments
Update account information as needed
June 2016 – Nov 2017 U.S. Bank Overland Park, KS
Inbound Fraud Specialist
Receive inbound calls from customers and merchants
Respond to customer inquiries, request, and problems relating to credit and debit cards fraud and dispute claims.
Initiate fraud claims
Provide updates on existing fraud and dispute claims
July 2014 – April 2016 CBE Group Overland Park, KS
Collector
Make outbound/ answer inbound customer calls.
Find out the reason for customers’ delinquency and take payments.
Assist customers with problems they may have and provide solutions that will help customers make and maintain payments on their account.
Update account information accordingly.
Data entry
Aug 2012 – Aug 2014 McDonald’s Olathe, KS
Shift Manager
Balance cash draws and verify the deposit
Lead and direct crew members
Assist with customer request and complaints
Jan. 2011 – Oct 2012 Convergys Olathe, KS
Non-Contingency Collector
Make outbound/ answer inbound customer calls.
Find out the reason for customers’ delinquency and take payments.
Assist customers with problems they may have and provide solutions that will help customers make and maintain payments on their account.
Update account information accordingly.
Data entry
July 2013 – April 2014 Sprint Overland Park, KS
Customer Care Rep
Answer inbound customer calls
Respond to customer inquiries and request according to the procedure
Provide accurate and timely information ensuring problem resolution for the customer
Contact this candidate