Professional Summary

Over * years of diverse experience in Scrum Master and Software Quality Assurance with a thorough knowledge of Manual and Automated testing methodologies with certified Scrum Master qualifications. Extensive experience in design, development and execution of Test Cases, Test Plans and Test Scenarios. Proficient in working in different methodologies involved QA testing cycle, running scrum team with iteration planning and Agile management experts responsible for directing teams, ensuring that organization goals are attained, implementing and monitoring software development processes, and reporting to senior management.

Expertise

Introduced & taught Scrum, functional testing, performance testing, test case management & product backlog management. Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Developed detailed test plans, test cases and Test scripts using Mercury Quality Center.

Extensive experience in reviewing and understanding of Business & functional requirements and writing detailed Test Plans, Test Cases, and Test Scripts for Web and Client/Server applications.

Involved in different stages in Software Development Life Cycle (SDLC) like Requirements, Construction, Testing, UAT and Production

Experienced in different testing scenarios such as Functional Testing, Regression Testing, Integration Testing, Black Box Testing, GUI Testing, Back-End Testing, Performance Testing, System Testing and UAT

Knowledge of Financial, Banking, Insurance, Mobile Communications, Health Care Industries

Excellent Documentation Management and presentation skills for the complete QA project including Test plan, Test case specifications, Test Requirement, Test case matrix and defect Reports.

Possess problem-solving skills, Ability to follow industry standards and procedures. Quickly master new concepts and applications. Strong communication and Interpersonal skills.

Excellent written and verbal skills Analyze, interpret, and summarize meaningful and relevant results in a complete Performance Test Report.

Work Experience

American Airlines July2017- Till Date

Product Analyst/Scrum Master

Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in Version One. Work with component teams to resolve issues.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Implemented Issues Tracking in Version One to effectively track impediments against user stories.

The Project involves testing the American Airlines mobile application on different Mobile Devices like iPhone, iPad and different Android devices. Major functionalities involved for testing are the Flight Details, Checkin, Seats Updating and Boarding Pass features. Many feature enhancements have been made on the Mobile App and they are tested.

Roles and Responsibilities:

●Review the user requirements and Functional specifications documents for creating master test plan and test processes.

●Responsible for writing the manual test cases as well as reviewing and authorizing them for functional testing purposes.

●Meeting Business Analysts and developers for requirement analysis and test script review sessions.

●Migrated Test cases from Excel to Quality Center.

●Performed various phases of testing such as Smoke, Functionality and Regression Testing.

●Created data using Sabre to test functionalities involving testing for a reservation made in test environment.

●Used the Application Lifecycle Management tool to open/run test scripts and reporting defects/issues.

●Used Rally extensively on day-to-day basis for updating daily tasks performed.

●Followed Agile Methodology.

●Attend daily stand up meetings, bi-weekly Backlog grooming sessions.

Environment: Quality center 12.0/ALM, Eclipse, Java Script, Sikuli, iOS 11/10, Android 7, Tower, Sourcetree, ANT, Gradle, Android Studio, X-code

Hallmark Financial Services, Dallas, TX Nov 2015- July2017

Sr QA/BA Analyst

Hallmark Financial Services, Inc. (NASDAQ: HALL) is a specialty property and casualty insurer focused on niche commercial and personal lines coverages. The three segments within Hallmark distribute a diverse and balanced portfolio of specialty products to our target customers through either wholesale or retail channels.

Responsibilities

• Manage Software Test Life Cycle, Creation of documentation, testing software to compare to specifications/documentation.

• Involved in analyzing the Systems and Requirements gathering, Data Analysis, writing test cases and reviewing test cases.

• Designing and execution of Test Plan, Test Design, Test Case Execution, Reviewing test cases

• Involved in tracking defects and getting them resolved ensuring business requirements are met.

• Involved in execution of system and regression testing.

• Assisted the testing group for Documenting test cases.

• Assisted in system testing and User Acceptance Testing (UAT). Performed presentations and training.

• Creating Test Data specification document for the application covering the associated interfaces, test cases and environment needs.

• Done Extensive testing involving Error Handling Coverage, Behavioral Coverage, Calculus Coverage Input Domain Coverage, back end coverage, service levels coverage to Achieve Accurate Functionality.

●Assisted the team lead with daily QA tasks. Attended project meetings, release meetings, and QA status meetings.

Environment

●Worked in different lines of Business in Hallmark Financials, to acquire business knowledge.

●Worked in Agile based Environment, two week sprints were worked out.

●Development was done by Offshore, Testing is done in In -House.

●Worked on Aviation Team for a while which dealt with Aircrafts, Airports on Land as well as Marine.

●Worked independently with minimal supervision.

●Participated in Releases, nightly calls and green lighted the releases.

●Interacted with Functional and Technical Managers & QA team for understanding the requirements.

●Analyzed user business Requirements, system requirement specifications.

●Written test cases manually, for functional testing.

●Involved in Business functionality review meetings.

●Tested rules for mono-line Auto, Home and package insurance policies

●Done Functional, System and Regression testing of the application

●Prepared documentation for testing Standards and procedure documentation of rule guidelines.

Angies List, Indianapolis, IN Jan 2013- Oct 2015

QA Engineer

Angie's List is a US-based, paid subscription supported website containing crowd-sourced reviews of local businesses. Angie's List grades companies using a report-card-style scale, which ranges from A to F; these ratings are based on the following criteria: price, quality, responsiveness, punctuality and professionalism. Each company has its own page, which is composed of a description of its business along with the customer reviews. The aggregate grade is drawn from the combined reviews and grades given to the businesses from the consumers

●Worked on QA testing and associated methodologies and Test case management tool .Used Defect tracking software JIRA.

●Analyzed requirements to determine test cases needed for quality testing. Involved in complex problem solving, judgment, critical thinking and decision making.

●Knowledge in general office software (Microsoft Office), email, spreadsheets, image editing, calendars, phone systems, etc. to communicate effectively via multiple channels.

●Participated in organizing information and follow up to have attention to detail and accurately follow procedure.

●Possess an Agile mindset, and participated in continuous deployment process.

●Worked towards product concepts based on the company strategy by breaking down concepts into user stories.

●Prioritizing the product backlog and channel requirements.

●Discussed requirements and stories with the development team to gather data and provide Agile Metrics.

●Knowledge in estimating testing tasks using Scrum methods.

●Identify and develop test cases to ensure thorough, repeatable testing that can be carried out by others.

●Created and execute database queries in order to test the underlying data changes caused by interactions of software application.

●Identified and document issues found in APIs and web applications to assist with easy recreation.

●Performed test regression scenarios to find unexpected issues for weekly releases.

●Communicated weekly release progress and Monitored software deployments for issues.

Master Card, NY February 2010 –Dec2012

QA Tester

Master card conducts business through four primary business lines: Retail Banking & Financial Services, Home Loans, Commercial Banking, and Card Services. Worked in the Commercial Banking division and primarily involved in testing Banking application which involved information of various accounts (balances, last deposits, etc.) and ability to transfer funds between various accounts using ‘Fund Transfers’ and Bill payments using ‘Bill Payment’ and Electronic Check Transfers.

●Analyzed business requirements and prepared Detailed Test plan using the company standards and generated test cases based on software requirements.

●Effectively implemented different QA methodologies/policies, strategies and plans in all stages of SDLC with specific focus on testing.

●Prepared Requirements Traceability Matrix (RTM) to ensure overall test coverage.

●Performed verification and validation of the Electronic check transfers by verifying the Check Number, Bank Routing Number, Account Number and the Financial Institution Number.

●Verified the details of the customer in the electronic check before the Electronic Scan to make sure the details are populated correctly.

●Used QTP in Analog Mode to verify the Electronic scan for Electronic checks.

●Create and execute test cases and escalation of critical problem/issues during testing and reporting them in Quality Center.

●Automated the test scripts using QTP for regression testing depending on the regression strategies.

●Conducted the System, Integration, and Data driven testing with QTP.

●Conducted Performance testing using LoadRunner to measure response times, transaction rates by executing a different background load on the system.

●Used LoadRunner to check whether the application can handle large volumes of data transactions without causing a deadlock on the system.

●Used Performance monitor and LoadRunner graphs to analyze the results

●Extensively worked on Virtual User generator by enhancing the script.

●Used methods such as Data Parameterization, Verification checkpoints to ensure that virtual users can iterate successfully.

●Performed back end testing using SQL queries.

●Participated in walkthroughs and technical reviews all through the testing phase.

●Generated graphs and reports and published it to the team using Quality Center.

Environment: QTP, Quality Center, Load Runner, Java Script, HTML, Oracle 8.0 and Windows NT.

Credit Union, NY January 2009 – January 2010

QA Tester

Tested Credit Card Banking Application, an Enhancement to the existing application, which enable customers to use different services such as creating new accounts, view their existing statements online, pay the bills online, Personal Information Numbers for credit and Debit Cards etc.

●Involved in Defining, and Analyzing the Testing Requirements based on the Application Functionality.

●Gathered test data requirements for data conditioning from Business Units to test total application functionality.

●Conducted Test Plan walkthroughs.

●Created Test scenarios for System testing and Regression testing.

●Prepared Test Plans, Test Cases for both positive and negative scenarios and mapped the same to requirements.

●Executed test scripts using QTP and analyzed the test results.

●Used Test Director to track defects and attended meetings with developers in resolving the same.

●Performed Functional and Regression Testing using QTP.

●Performed Data Driven Testing using QTP.

●Tested broken links and inter application links (page redirects to respective URLs) in Development, Test and Production environments.

●Executed test cases before and after bug fixes for each build for User acceptance testing.

●Back-end testing of the database by writing PL/ SQL queries.

●Tested the application for third party vendor confirmation and client reports as per use cases.

●Interacted with developers regarding priority of bugs and update the status of bugs once they are fixed.

●Used Test Director as a central repository for all the test activity.

Environment: QTP, Windows 95/NT, Oracle9i, Web/Application Server, Java, HTML, JavaScript, Test Director, UNIX.

Hartford Insurance, CT May 2008 – Dec 2009

QA Tester

The Hartford Financial Services Group, Inc. is one of the largest investment and insurance companies based in the United States. The application provides brokers with the quote offered and the commission for the broker for the policy offered. The interface module provides quote as well as Commission for the broker. Once the Broker enters the quote offered to the customer he can also look into variable and adjustable rates for the customer.

●Analyzed the Business Requirements and Functional Requirements.

●Provided Status Reports and Defect Reports in a Graphical Form.

●Conducted daily and weekly status meetings.

●Performed Automation using QTP and used Descriptive programming using VB Script

●Created and Merged the Object repositories in QTP

●Created Transactions for Performance Testing using Load Runner

●Used Test Director as a Bug Tracking tool to keep track of the bugs.

●Acted as Mercury Tools domain expert for QTP and LoadRunner and met with client groups to determine performance requirements and goals, determining test strategies based on requirements and architecture.

●Provided management and vendor with analysis reports and recommendations, which resulted in a redesign of the architecture by the vendor. Communicated with the vendor to resolve issues.

●Created Test Automation Strategy for QTP and Performance Strategy presented it to the Management.

●Identified performance issues, like database connectivity problems, deadlock conditions, and system crashes under load.

●Detected the Bottlenecks using LoadRunner and issues concerning to Data Loss, Memory leaks and IP Spoofing.

●Generated reports and analyzed the results using Test Director.

●Involved in creation of UAT Test Plan.

●Developed test scenarios for UAT testing.

●Used Test Director as a centralized repository for storing the test plan and test cases.

●Used Test Lab in Test Director to execute the test cases.

●Interacted with real time users for UAT testing.

Environment: QTP, Test Director, LoadRunner, Web, Oracle 2-tier, WinSock, Corba-Java, C, Java 1.2/1.3, Sun Solaris, Perl, Oracle 8i, and SQL.

Countrywide Insurance, OH January 2007 - April 2008

Sr. QA Analyst

The application concentrated on integrating financial data from all the business units associated with Countrywide into a Data Warehouse. The system was primarily developed to generate financial reports for all of Countrywide and its business units from a single entity.

●Effectively implemented different QA methodologies/policies, strategies and plans in all stages of SDLC with specific focus on testing.

●Developed System Test Plans, Test Cases, Test Scripts based on Business Documents.

●Responsible for Executing Test cases using Win Runner.

●Performed Functional, System, Regression and user acceptance testing using Win Runner.

●Created automated scripts for testing various modules using Winrunner.

●Developed a detailed Test Plan for the testing effort of the User Interface.

●Created Test Scenarios for System testing and Regression testing.

●Performed Database Testing for checking data validation and data integrity.

●Responsible for testing of the Interface manually.

●Used Test Director to track defects and attended meetings with developers in resolving the same.

●Involved in development and testing Web Based reports for Countrywide internal reports for operational purpose.

●Documented Test Cases corresponding to business rules and other operating condition.

●Performed back end testing using SQL queries.

●Participated in walkthroughs and technical reviews all through the testing phase.

●Used MS Excel features for different stages of testing the application.

●Used Test Director to execute Test Cases and generate Reports and Graphs.

●Performed System Testing for end to end functionality requirements.

●Developed and maintained data architectures, data repositories, data management procedures and standards.

Environment: Informatica Power Center, Win Runner, Test Director, TeraData, UNIX, TOAD, Business Objects.

ACADEMIC BACKGROUND:

M.B.A -Marketing and Human Resources, Andhra University, India.

PGDM- International Trade from Bharathiya vidhya Bhavan, India.

BSC- HomeScinece,St Josephs College, Vishakhapatnam, India.

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