Administrative Assistant Customer Service

Continued...

YOULANDA BAILEY Administrative Assistant

************@*****.*** www.linkedin.com/in/youlanda-bailey-689a3158 416-***-**** Brampton, ON Coordinator with over five (5) years’ experience in performing and administrating programs and coordinating internal/external events. Liaised and collaborated with internal and external organization to strengthen promotional events. Excellent interpersonal, customer service and communication skills, both verbal and written. Strong ability to operate in a fast paced diverse environment and multitasking. Experienced in producing monthly and quarterly reports and schedules through the use of Microsoft Office Suites (Microsoft Word, Excel and PowerPoint and computer related applications. Strong organizational and outstanding presentation skills. Self-directed and motivated, with ability to work collaboratively with team members and independently. Ability to conduct qualitative research and produce electronic and verbal reports. Excellent customer service skills with a strong commitment to provide quality service. Attention to detail and exceptional time management skills. Strong communication skills with an ability to listen motivate and listen.

Core Competencies include:

Decision making Creative Thinking Client Relationship Building

Analytical thinking Report Writing Project Management

Problem solving Flexibility Problem Resolution

Team leadership

Professional Experience

HILTON TORONTO AIRPORT Toronto, ON January 2019 FILE CLERK

Created or updated records with new files and information

Stored all paperwork in designated places securing the important documents

Followed policies and confidentiality to safeguard data and information

Sorted all papers alphabetically and according to content

Organized and filed confidential employee files within a timely manner and with efficiency PEEL MUTUAL INSURANCE COMPANY Brampton, ON October - December 2018 DATA ENTRY CLERK

Highly capable and meticulous Data Entry Operator with an excellent with an excellent record

Superb independent worker who also function well as a data team member

Handled multiple data/policies entry projects with the highest degree of timeliness and efficiency

Compiled sorted and verified the accuracy of data/policies before entered

Maintained compliance requirements by following data program techniques and procedures

Inputted data/policies with a typing speed of forty five (45) words per minutes or eleven thousand, two hundred and fifty (11250) keystrokes per hour

METRO OAKVILLE Toronto, ON August 2018

BRAND AMBASSADOR

Interacted with five (5) customers in groups and on an individual basis, educating them on products and services and gathering detailed information on target audiences.

Compiled, organized and analysed consumer data to improve products and identify potential education and new business opportunities, establishing promotions and introducing merchandise for consumers to purchase.

Provided comprehensive education to enhance brand and product awareness, establishing rapport with customers and overseeing the customization of materials and personal marketing to engage target audiences

Created positive experiences and high levels of satisfaction with exemplary service and development of strong rapport

YOULANDA BAILEY

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CEDARVALE TERRACE LONG-TERM CARE Toronto, ON June – July 2018 HUMAN RESOURCE INTERN

Supported the initiatives and programs executed by Human Resources, developed relationships with team members and acted as a liaison between HR and employees

Attended interviews to assess candidates, identify potential talent and match new hire experiences and knowledge with available open positions.

Conducted audits of employee files and information to enforce compliance with employment regulations, verify personnel data and review competencies to identify training opportunities.

Organized and filed employee files, digitizing information and ensuring documents completed and accurate

Interacted with 80% staff to complete a staff satisfactory survey about the importance of communication to the organization and provided feedback

Inputted 80% of staff education record on the organization software system Point Click SPOT VALLEY HIGH St James, Jamaica September 2017 – January 2018 HIGH SCHOOL TEACHER

Successfully developed a classroom experience that engaged students and encouraged record attendance rates that were recognized by the Principal and Vice Principal.

Exceeded expectations by achieving the school’s class pass rate in more than 70% of classes taught during tenure.

Taught cultural ideas and history as part of the high school Social Studies curriculum, encouraging students to embrace critical thinking and evaluating comprehension of the information with testing and activities.

Created and facilitated lesson plans on Health and Family Life Education, developing and presenting training materials to educate students.

Assessed the educational abilities, strengths and weaknesses of students to develop customized lesson plans based on school curriculum. Maintained a well-structured classroom, delivered engaging lectures and directed creative activities to encourage student participation, support student performance and enhance knowledge and skills.

ELMORE STOUTT HIGH Road Town, Tortola, British Virgin Islands September 2015 - August 2017 HIGH SCHOOL TEACHER

Selected as a Team Lead for the development of daily lesson plans, providing hands-on direction to enhance and improve teaching techniques.

Managed and collaborated on projects to create assessment tools that increased student engagement and education, writing test questions for Grade 9 classes in Social Studies and Virgin Islands Civics.

Mentored students, guiding their development and expanding their knowledge, communication skills, creative thinking and decision-making abilities.

Achieved goals and maintained pass rates for the school in 75% of the classes taught.

Prepared high school students with life skills and educational opportunities, creating and customizing lesson plans to match the needs of each classroom. Presented lessons in a comprehensive manner, utilizing visuals and technology to facilitate learning and promoting daily interaction with students to improve knowledge retention.

Prepared high school students with life skills and educational opportunities, creating and customizing lesson plans to match the needs of each classroom. Presented lessons in a comprehensive manner, utilizing visuals and technology to facilitate learning and promoting daily interaction with students to improve knowledge retention.

HANOVER HEALTH SERVICES Hanover, Jamaica July 2007 - September 2015 HEALTH PROMOTION AND EDUCATION/TRAINING OFFICER

Collaborated with local and international organizations to promote awareness of health topics like containing the spread of infectious diseases, designing and implementing programs, evaluating progress and identifying successes and potential opportunities for improvement.

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Developed and facilitated workshops that successfully provided training and education for up to 100 members if the community, covering complex health and welfare subjects.

Designed and executed training and orientation for new staff members, educating them on health and safety protocols, organizational policies and procedures, and standards and expectations for every employee.

Established health and wellness protocols through extensive training offered to government officials and employees, company employees and community residents, providing the education necessary to correct behaviours and improve sanitation.

Created and implemented initiatives for providing health and wellness training to the community, partnering with community leaders to plan and facilitate workshops and supervising operations for internal staff members in the Health and Promotion Unit.

Collated and submitted monthly and quarterly reports of health promotion activities to the Parish Health Promotion and Education Officer, Medical Officer (Health) and other Health Departments as required

Acted and supervised the department in the absence of Supervisor

Represented Supervisor at Executive meetings with other senior department heads to report promotion activities/events for the department once per quarter Education & Training

Human Resource Management – Post Graduate Certificate HUMBER INSTITUTE OF TECHNOLOGY Toronto, ON 2018 Bachelor of Education in Social Studies

UNIVERSITY OF WEST INDIES Mona, Kingston, Jamaica 2006 Personal Development:

Quality Leadership Program, University of West Indies, 2005 Basic Research Skills Training Workshop, Ministry of Health, Jamaica & Caribbean Health Research Council, 2008

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