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Customer Service Manager

Richardson, Texas, United States
January 15, 2019

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Ingrid Teetzel

**** ******* ******* ****, **********, Texas 75083


Summary of Qualifications

Masters of Science in Psychology: University of Vienna, Vienna, Austria

Bilingual: English and German Languages

Exceptional organizational, communication and customer service capabilities.

Effectively manage multiple projects and tasks simultaneously.

Highly effectual employee and office management skills with an emphasis on delivering the highest quality of customer service at all times.

Inventory Control, Cashiering and Accounting

Work Experience

August 2012 – October 2018: Showroom Coordinator – CC Carpet Flooring & Design Center

Time-management of Sales Representatives (customer appointments and installations) for the most efficient use of their selling time for a large geographical north Dallas location.

Front-line sales person for in-store customers; negotiated sales contracts, managed customer appointments and product installation schedules.

Developed, maintained and provided the highest quality of customer service to all customers visiting the store location, and during all customer contacts pertaining to their orders.

Well-versed and educated in flooring and carpet manufacturers, as well as, all products maintained and distributed by the Design Center. Explain functional and stylistic benefits of products to customers. Provide pricing/quotes of products to clients.

Maintain showroom and organization of samples.

2006 – 2011: Concierge Manager – Infoplace USA

Infoplace USA provides Shopping Center Customer Service Programs

Managerial responsibilities for twelve customer service representatives at three major Shopping Mall Locations in North Dallas.

Supervised daily operational requirements of the Concierge Unit consisting of cashiering, inventory control, sale of Gift Cards & Ticketmaster products, and providing quality customer assistance to mall visitors.

2003 – 2006: Station Manager – Mail America Corporation

Mail America Corporation provides Postal Products as a detached Unit for the United States Postal Services.

Responsible for the efficient and profitable management of the Frisco Postal Branch of Mail America Corporation.

Processed sales and accounting data for the multiplicity of postal products and services offered.

Supervised office staff and managed employee resources for the proficient operation of the branch.

Repeatedly recognized for exceptional customer service qualities by corporation’s senior-management staff which are supported by the extensive commendation letters received from customers.

1995 – 2003: Financial Advisor – Owner of Financial Education and Planning

Instructed Educational and Financial Seminars: Mercer University, Atlanta, Georgia.

Implemented financial strategies as a Financial Advisor to Members of the IBM Credit Union.

Originated and executed home-purchase and refinancing loans.

1989 – 1995: Account Executive – Insurance Specialist, Inc.

Client base included professional law firms and medical practices.

Researched and designed comprehensive insurance and employee benefit programs, such as, group and individual life, and health and disability insurance.

1987 – 1989: Executive Manager – Nestle Foods Corporation

Narrated and delivered the Business Requirements for the start-up division of the Company for the implementation of national upscale Gourmet Chocolate Shoppes.

Managed $3M start-up budget for the national marketing campaign and grand-openings.

Coordinated operational efforts for existing Shoppes.

1974 – 1986: Owner and Manager of Le Petite Gourmet and Crabtree & Evelyn/Franchise

Owned and operated a successful gourmet ‘Le Petite Gourmet’ Food Shop.

Owned and operated the first successful Crabtree & Evelyn Franchise in the State of Michigan.

Professional References Gladly Provided

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