Travis Ray Patton

Cell: 205-***-**** - Primary

E-mail: ac77nw@r.postjobfree.com

**** *** ****** **

Birmingham, Al 35215

Education

****-**** ******* ******* ****-Tuscaloosa, Al

****-************ the University of Alabama at Birmingham with interest in

1995-2000Microbiology and chemistry

2015-Present Ashford University major BA Communications

Work Experience

T-Mobile USA June 2015 to present

Senior Messaging Expert

Address customer account concerns and billing issues

Manage company profitability

Explore opportunities to increase company and general revenue

Manage loss and mitigate revenue detractors

Provide support for team and associates

Handle escalated call handling matters

Provide and create resolution for customers.

Senior Technical Support Specialis

Manage inbound calls from customers

Assist with solving phone related issues

Solve network related connectivity issues

Stategize in resolving various trouble shooting steps

Promotion to Senior Tech Expert with Team of Experts.

Provide team support and coverage.

D&I mentoring program mentor.

Amshere Collection Services May-2014 to June 2015

Collections Specialist

Take inbound calls from customers in an effort to resolve personal debts.

Make outbound call to customers and business to aide in resolving business related and personal debts.

Establish designed payments plans to bring accounts to resolution.

Process payments for customers and business over phone.

Assist with negotiations and account resolutions.

Portfolio Recovery Associates JUNE- 2006– May 2014

Operations Manager

Take inbound calls from customers to help resolve debts

Make outbound calls to customers to assist with collections in resolving personal debts

Recover monies from customers accounts that have delinquent expected payments.

Send emails reports and assist associates in meeting monthly goals

Meet all required performance acceptance goals.

Negotiate payments and collections on all collectable accounts

Assist colleagues with account negotiations

Assist in dispute resolution of customer concerns

Perform all administrative duties and processes required for position

Direc- TV- February-2003 to June-2006

Call center environment average of 80 calls taken daily.

Generate sales by phone

Manage customer accounts

Resolve customer service related issues e.g. billing, technical .

Work from home position.

RCH Cable -October 2000 to February 2003

Responsible for selling products and services

Resolve customer service related issues e.g. billing, technical

Multimedia experience e.g. internet and internet related issues

Responsible for Customer account Management

Handled an average of 80 to 100 calls per day

Inbound & Outbound Call Center experience with average of 80 to 100 calls taken daily.

Work from home position.

.

A&L Contractors- April 1998 to October 2000

Responsible for selling products and services

Help manage Customer accounts

Inbound & Outbound Call center experience with an average of 80 to 100 calls taken daily

Resolve customer service related issues e.g. billing, technical

Work from home position.

Languages: Able to speak some Spanish

Computer Skills

Proficient in windows and Apple operating systems.

Microsoft Office, Word, Excel and Powerpoint.

Photoshop

Type 55-60wpm

Adobe

Web navigation

Comfortable with multitasking between multiple programs.

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