Customer Service Manager
Resume:
Travis Ray Patton
Cell: 205-***-**** - Primary
E-mail: *********@*****.***
Birmingham, Al 35215
Education
****-**** ******* ******* ****-Tuscaloosa, Al
****-************ the University of Alabama at Birmingham with interest in
1995-2000Microbiology and chemistry
2015-Present Ashford University major BA Communications
Work Experience
T-Mobile USA June 2015 to present
Senior Messaging Expert
Address customer account concerns and billing issues
Manage company profitability
Explore opportunities to increase company and general revenue
Manage loss and mitigate revenue detractors
Provide support for team and associates
Handle escalated call handling matters
Provide and create resolution for customers.
Senior Technical Support Specialis
Manage inbound calls from customers
Assist with solving phone related issues
Solve network related connectivity issues
Stategize in resolving various trouble shooting steps
Promotion to Senior Tech Expert with Team of Experts.
Provide team support and coverage.
D&I mentoring program mentor.
Amshere Collection Services May-2014 to June 2015
Collections Specialist
Take inbound calls from customers in an effort to resolve personal debts.
Make outbound call to customers and business to aide in resolving business related and personal debts.
Establish designed payments plans to bring accounts to resolution.
Process payments for customers and business over phone.
Assist with negotiations and account resolutions.
Portfolio Recovery Associates JUNE- 2006– May 2014
Operations Manager
Take inbound calls from customers to help resolve debts
Make outbound calls to customers to assist with collections in resolving personal debts
Recover monies from customers accounts that have delinquent expected payments.
Send emails reports and assist associates in meeting monthly goals
Meet all required performance acceptance goals.
Negotiate payments and collections on all collectable accounts
Assist colleagues with account negotiations
Assist in dispute resolution of customer concerns
Perform all administrative duties and processes required for position
Direc- TV- February-2003 to June-2006
Call center environment average of 80 calls taken daily.
Generate sales by phone
Manage customer accounts
Resolve customer service related issues e.g. billing, technical .
Work from home position.
RCH Cable -October 2000 to February 2003
Responsible for selling products and services
Resolve customer service related issues e.g. billing, technical
Multimedia experience e.g. internet and internet related issues
Responsible for Customer account Management
Handled an average of 80 to 100 calls per day
Inbound & Outbound Call Center experience with average of 80 to 100 calls taken daily.
Work from home position.
.
A&L Contractors- April 1998 to October 2000
Responsible for selling products and services
Help manage Customer accounts
Inbound & Outbound Call center experience with an average of 80 to 100 calls taken daily
Resolve customer service related issues e.g. billing, technical
Work from home position.
Languages: Able to speak some Spanish
Computer Skills
Proficient in windows and Apple operating systems.
Microsoft Office, Word, Excel and Powerpoint.
Photoshop
Type 55-60wpm
Adobe
Web navigation
Comfortable with multitasking between multiple programs.
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