Customer Service Manager

Krishna K

SENIOR HUMAN RESOURCES/ADMINISTRATION PROFESSIONAL

********@*****.*** +91-944*******, 861-***-****.

Extensive ability in bringing agility, efficiency and improvement in Hr/ Administration Process

P R O F I L E S U M M A R Y

Highly accomplished professional with over 15 years of rich experience in Human Resource/Administration. Highly dedicated, known for high degree of integrity and consistent track record of surpassing superior expectation by shouldering responsibility. Eager to excel professional with total of 15 years experience. Professional background reflects steady growth to positions of increased visibility and responsibility. Experience includes project management, benefits administration, HRIS administration, employee relations, employee engagement, analytics, and recruitment, on boarding, administration and legal matters.

Dedicated to customer service and finding creative solutions to achieve goals while optimizing processes and procedures. Proven ability to obtain commitment, develop partnerships and build relationships across an organization. Capable of managing multiple projects with competing deadlines. Carries entrepreneurial spirit and determination to achieve profitable bottom-line results. Recognized for integrity, motivation, creativity and delivering results. Proficient with Microsoft Office (Excel, Word and Power Point). Solid management skills, capable of leading and motivating individuals to maximize levels of productivity, while cultivating cohesive team environments. Achieving bottom line results while formulating and executing solutions to meet a diversity of needs.

PERSONAL QUALITIESQualities

Excellent listener and organizer of information for quick retrieval and disbursement to groups and individuals. Exceptionally proficient in dealing with multiple responsibilities, maintaining confidentiality, and prioritizing time for the most urgent and important tasks committed and resolute in doing things right within desired time and expense constraints. Self-starter with imitative and independent judgment. Calm under Pressure and Ability to Stay Task-Focused, strong and resilient when dealing with deadlines and distractions, with a “whatever it takes” attitude toward getting the job done right the first time. Open and outwardly upbeat, positive, optimistic, and willing to go the extra mile in working with others and helping the team succeed. Highly developed interpersonal communications skills; able to successfully interface with a people from diverse backgrounds as well both internal and external customers. Creative and Adaptable, not stuck in routine when change is needed and willing to try new processes for improvements in productivity.

C O R E C O M P E T E N C I E S

Hr Department Startup

Employment Law

Mediation & Advocacy

Hr Policies & Procedures

Succession planning

Statutory Compliance

Statutory registrations

Staff Recruitment &

Retention/Development

Employees Relations

Administration

Hr program/ Project

Management

Cultural Building

HR Budgeting

Grievance redressal

Training & Development

Performance Mangement

Organizational Development

Welfare Etc

O R G A N I S A T I O N A L E X P E R I E N C E

Senior Manager (Human Resources/Admin) - Fair Deal Supplies Ltd, Ahmadabad Gujarat from 2011 – TILL Present

Developing the Hr plans and policies in conjunction with the company’s overall development plan.

Overall responsibility of manpower planning and recruitments.

Developing the induction programmes for the new recruits.

Working out the compensation plan and policies .

Conducting research to study the current compensation trends in the market.

Developing and implementing the performance appraisal system for the company and coordinating it with other line managers.

Coordinating with finance department for processing of payments to employees.

Identifying the training needs developing training programs to ensure constant learning and development of employees .

Establishing a proper organizational structure.

Developing and implementing disciplinary policies .

Developing and implementing employee welfare policies.

Developing the exit process for the employees.

Dealing with the final settlement of employees when they leave.

Maintaining good internal communication within the company.

Developing various reports for management which make it easy to make decisions regarding the current resources.

IR, Statutory, Liaison, Succession planning, Complete Administration.

KEY RESULTS.

Fostered a team work/Open door, environment to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee retention rate.

Brought workers compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous record keeping and ensuring that company did not pay for benefits for which employees were ineligible.

Wrote employee manual covering issues including disciplinary procedures, code of conduct etc.

Introduced Company’s first formal performance review program, creating a flexible and well received tool that was later adopted company wide.

Revised job descriptions across all levels and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Designed and developed a huge database of prospective candidates for the present and future requirements.

Conducted various Campus interviews, Walk in interview within in India to fulfill the manpower requirements.

Established Hr and Admin system in Karnataka and Tamilnadu.

Achieved success in Cost reduction Strategy.

Handled first project for Windmill and Sunken ship project.

Achieved Zero grievances at site and factory level.

Obtained Contract Labor registration, Commercial tax registration for Karnataka and Tamilnadu. And GST.

Reduced 50% expenses at Karnataka and Tamilnadu by establishing HR and Admin system.

Formulated employee driven committees for the various programs to develop leader ship skills and to involve each and every employee.

Successfully organized Advanced Management Training programs for Middle level Managers.

Successfully execute the IR activities.

100% achievement in statutory compliance.

Established good Report with all govt officials (Liaison)

ADMINISTRATION

Establishing guest houses for site employees .

Making agreement with the transporter or vehicle owner for providing vehicle to site employees/visitor for their conveyance.

Finalizing the security agency, deploying the security guards as per company requirement.

Establishing canteen for site employees .

Purchasing and distributing safety equipment’s for site employees.

Organizing CSR activities nearby our project and O&M sites.

CD meeting to ascertain local felt needs and making involvement of local community.

Organizing employees get together, project completion party and O & M annual meeting to rejuvenate employees confidence

on company and thereby increasing the retention.

Responsible for the Industrial relations.

Performance Appraisal for all category of employees.

Time office management, monitoring the attendance the employees.

Conducting sports activities on various occasions like Republic day, Independence day etc.

Welfare Administration Plant Health Unit, Canteen, Guest House management.

100% achievement in statutory compliance.

Established good report with all Govt Officials (Liaison) .

Senior Manager - Mangala Hospital Kadri, Mangalore

2008 – 2011

Was entrusted with the responsibility of Hospital Maintenance. Acted as liaisons among governing boards, medical staff and department’s heads.

Organized, directed, controlled and coordinated medical and health services in relation to policies set by a governing board of trustees.

Successfully handled the payroll of all employees and managed administration of the Hospital. Recruited, hired and evaluated assistant administrators, nurses and doctors.

Developed procedures for quality assurance, patient services, medical treatments, department activities and public relations outreach.

K.S. Bhatt, Advocate & Associates, Mangalore

2004 – 2008

Handled different types of cases broadly pertaining to Civil, Labor, Land, Consumer Protection & Disputes Arbitration cases, Negotiable Instruments Act, Industrial Relations etc. filed in the Local Courts/District Court/Magistrates Court. etc.

Appearing before the Civil and District Court /Industrial Tribunals Regulatory Authorities/Arbitrator Legal Documentation

Preparing and drafting of claims for arbitration and handling the same in an arbitration proceeding for & on behalf of companies.

A C A D E M I C D E T A I L S

MBA in (HR)

Bharathiar University Coimbatore, Tamilnadu

2006

P.G.D.B.M. (Computer)

St. Aloysius College Mangalore Karnataka

2000

B.A. LLB

S.D.M. Law College Mangalore University Karnataka

1997

A D D I T I O N A L I N F O R M A T I O N

Place:

Mangalore, Karnataka, India

Date of Birth

01-06-1973

Marital Status

Married

Passport No

J7789166

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