Customer Service Data Entry

Kateryna Pfeiffer

**** *********** **. *** ****, CA 95125 Cell: 408-***-**** ****************@*****.***

Seeking a position as a Human Resources specialist where I can apply my HR knowledge derived from my degree to assist with HR procedures.

Education:

San Jose State University

Bachelor’s Degree, Human Resources Management

December 2018

West Valley College May 2016

Associate degree, Business Administration and Management, General

Work Experience:

Content Review Analyst September 2018 - Present

Collabera Inc.

-Review posts and classify according to policy

-Provide insights and trends on content reviewed

-Provide feedback and suggestions on review process and workflows

-Provide suggestions for product innovation

-General data entry related tasks

Office Manager July 2017- August 2017

Be Well Insurance Solutions

oSchedule meetings and appointment, organizing meetings and managing databases

oDevelop and keep Policies, and Procedures up to date

oEmail and Letter writing to clients and carriers, request and review of benefits and quotes from carrier

oNegotiate and request rates through RFP’s, spread rates in a proposal format.

HR Generalist

Dairy Distribution Inc. Dec. 2006 – Sep. 2009

- Ensure that HR policies a process are consistently administered both in the department and companywide.

- Provide coaching and conflict resolution to managers and employees, and work with other members of the HR team to make recommendations for improvements.

- Facilitate employee relations issues as needed.

- Record and manage employee information such as personal data, compensation, benefits, tax data, attendance, performance evaluations and termination information.

- Conduct investigations in employee and customer situations, harassment, discrimination, and violation of company policies.

- Assist other areas as needed.

Personal and Technological Skills:

oAbility to multitask and prioritize work, able to take initiative and work independently, excellent organizational skills, detail orientated, team building, Microsoft office, HRIS, management skills, customer service, communication skills, legal compliance, time management.

Languages: English, Russian, and Ukrainian

LinkedIn: https://www.linkedin.com/in/kateryna-pfeiffer-568058126/

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