Administrative Assistant Employee Relations

Debbie Ferguson

Jamaica, NY 646-***-**** ******@*****.*** www.linkedin.com/in/debbie-ferguson-548a1a164

PARALEGAL

Business Operations Team Leadership Employee Relations

Entrepreneurial and adaptable professional with experience in business operations, talent management, and employee relations. Proven record of success in demanding roles that require problem-solving proficiency, discipline, and strong leadership abilities. Adept at taking ownership of high-priority projects, leading teams, and maximizing productivity to carry out objectives aligned with company initiatives. Skilled at facilitating a workplace culture of inclusiveness, trust, and respect. Highly motivated to leverage education and experience to excel in a human resources capacity.

Recruiting & Retention Process Improvement Strategic Planning Financial Management Operations Efficiency

Business Development Relationship Building Staff Training & Leadership Regulatory/Legal Compliance

Payroll Legal Research Logistics & Distribution Marketing/Sales Initiatives Negotiations Project Management

Professional Experience

DDD Logistics LLC Paterson, NJ 2015 – Present

Operations Director/CEO

Served as owner and operator for a logistics and distribution organization, providing direction and overseeing day-to-day operations.

Developed distinctive business plans for growth of new services, products, and supply channels.

Oversaw talent management initiatives, sourcing and selecting independent contractors, drivers, and vendors.

Administered financial management functions including accounts payable, accounts receivable, and payroll processing.

Managed and monitored service level agreements, maximizing revenue growth and client satisfaction.

Increased industry knowledge and learned to negotiate logistical contracts, securing high-paying lanes, improving efficiencies, and increasing profitability.

Created healthy boundaries for employees who are also family members, facilitating professional conduct and utilizing neutral third parties to resolve conflicts.

Engaged in continuous improvement initiatives, implementing cost-saving and process improvement strategies.

Sustained a positive work environment and a culture of excellence, ensuring compliance with applicable laws and Department of Transportation (DOT) regulations.

Innovative Marketing Solutions Newark, NJ 2012 – 2015

Marketing Manager/CEO

Devised and developed marketing campaigns, branding structures, and sales strategies for clients in diverse industries, establishing company presence and identifying market opportunities.

Orchestrated special onsite events and introduced incentive programs to promote brand awareness and drive sales initiatives.

Designed advertising and promotional materials including mailings, print/online publications, postcards, and email blasts.

Nurtured and expanded business relationships, forging superior partnerships for collaborative and cooperative sponsorships.

Leveraged personal and professional relationships, providing client solutions and securing profitable business deals.

Achieved positive client feedback and received numerous referrals, supporting service fee increases.

Monitored and maintained marketing inventory, ordering supplies and replenishing stock.

Law Office of Katherine M. Lordi, Esq. Bloomfield, NJ 2007 – 2012

Paralegal

Generated and filed court documentation for ongoing litigations including notices of motion, certifications, judgments, and stipulation of settlements.

Prepared legal documents and maintained plaintiff files in collection lawsuits, ensuring accuracy and organization.

Conducted monthly case reviews, monitoring schedules, completing legal research, and managing high-priority projects.

Administered correspondence, ensuring open lines of communication and satisfaction of deadlines.

Contributed to special projects with and without attorney supervision.

Catholic Charity and Community Services Paterson, NJ 2006 – 2007

Administrative Assistant

Completed and filed adjustments of status, naturalization, and work/travel documentation.

Contributed to special assignments, conducting research, generating reports, and filing documentation.

Partnered with clients to gather and compile supporting data, drafting correspondence to agencies and clients.

Met critical deadlines by multitasking, delegating workload, and prioritizing time-sensitive assignments.

Assisted with asylum cases and accompanied attorney in court proceedings.

*Additional experience as Administrative Assistant/Bookkeeper at JP Management, LLC.

Education & Professional Development

Master of Science in Finance – Southern New Hampshire University, In Progress

Bachelor of Science in Criminal Justice – Rutgers University, 2015

Associate of Applied Science in Paralegal Studies – Berkeley College

Professional Development – Certified Court Mediator, Civil & Special Civil Department

Technical Proficiencies – Microsoft Office QuickBooks ADP

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