Customer Service Manager
Resume:
Corey T Lee
Kapolei, Hawaii 96707
**********@*****.***
OBJECTIVE
A position as Director/Manager/Marketer/Merchandiser/Buyer/Graphic Designer
PROFILE
27 years of experience as a professional Manager.
20 years of experience as a professional Graphic Designer.
29 years of professional business experience in Merchandising, Marketing, Advertising & Promotions.
Project Manager who can direct complex projects from concept to fully-operational status.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem solver.
Team player who can work in unison with staff, volunteers, and board of directors.
SKILLS
Proficient with Microsoft & Mac Operating Systems (Windows and Safari).
Proficient with Microsoft Office Systems (including Microsoft Word, Excel, PowerPoint®, Outlook®, and FrontPage®).
Proficient with Adobe Software (including Photoshop®, Illustrator®, InDesign®, Acrobat®, Free Hand®, Streamline®, Contribute®, FlashPaper®, Bridge®, and Image Ready®).
Proficient with Corel Software’s (including Word Perfect®, CorelDraw®, and Paint Shop Pro®).
Proficient with Multi Ad Creator® Software.
Proficient with POS Systems.
EMPLOYMENT
Merchandising & Store Planning Supervisor, Sullivan Family of Companies, 10/2011 – Present
oSupervise, train, and develop the work of staff members to ensure productivity and advancement. Conceptualize, present, design, create and implement store displays, social media and merchandise to entice customer and increase sales. Create and modify store layouts for optimal customer flow and interaction. Develop improvement plans, produce monthly reports & recaps, and research product implementation.
Owner & Graphic Artist, Island Core, 3/2000 – Present
oEfficiently manage and coordinate design production from concept through completion. Research trends and implement creative marketing, merchandising and advertising programs to increase profits and customer satisfaction. Work closely with clients to create a desired goal, conceive designs, and consistently meet deadlines and requirements. Coordinate all designs, consultations, and vendors to meet all project requirements. Create and conduct highly persuasive sales and marketing presentations. Expertly fine-tune features to benefit and achieve the clients’ objectives. Manages all operational, strategic, financial, quoting, bidding, staffing, and administrative functions.
oSupervise, train, and develop the work of staff members to ensure productivity and advancement. Conceptualize, present, design, create and implement store displays, social media and merchandise to entice customer and increase sales. Create and modify store layouts for optimal customer flow and interaction. Develop improvement plans, produce monthly reports & recaps, and research product implementation. Control pricing and budgeting. Generate profit and loss statements.
Advertising Specialist & Graphic Artist, Longs Drugs, 8/2008 – 10/2011
oCreate tabloid ads for print media on a strict timeline. Graphic design duties of creation, clean up and modification on a daily basis. Coordinate all designs, consultations, and vendors to meet all project requirements. Research trends and implement creative advertising programs to increase profits and customer satisfaction.
Front End Manager, Times Supermarket, 1/2008 – 8/2008
oProvide customer service, supervise, train and develop the work of staff members to ensure productivity and advancements. Plan and coordinate sales through merchandising and marketing. Control pricing and budgeting. Generate profit and loss statements. Effectively perform multitude of tasks required under strict deadlines. Ordering, stocking, merchandising, cashiering, receiving deliveries, and ensuring safety of employees and customers.
Manager, BK Cats (Waikiki Trader), 4/2000 – 11/2000
oProvide customer service, supervise, train and develop the work of staff members to ensure productivity and advancements. Plan and coordinate sales through merchandising and marketing. Control pricing and budgeting. Generate profit and loss statements. Effectively perform multitude of tasks required under strict deadlines. Ordering, stocking, merchandising, cashiering, receiving deliveries, and ensuring safety of employees and customers.
Supervisor, Crazy Shirts, 5/1997 – 5/2000
oProvide customer service, supervise, train and develop the work of staff members to ensure productivity and advancements. Plan and coordinate sales through merchandising and marketing. Control pricing and budgeting. Generate profit and loss statements. Effectively perform multitude of tasks required under strict deadlines. Ordering, stocking, merchandising, cashiering, receiving deliveries, and ensuring safety of employees and customers.
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Owner/Graphic Artist, Local Kine Creations, 2/1998 – 2/2000
oEfficiently manage and coordinate design production from concept through completion. Research trends and implement creative marketing, merchandising and advertising programs to increase profits and customer satisfaction. Work closely with clients to create a desired goal, conceive designs, and consistently meet deadlines and requirements. Coordinate all designs, consultations, and vendors to meet all project requirements. Create and conduct highly persuasive sales and marketing presentations. Expertly fine-tune features to benefit and achieve the clients’ objectives. Manages all operational, strategic, financial, quoting, bidding, staffing, and administrative functions.
oSupervise, train, and develop the work of staff members to ensure productivity and advancement. Conceptualize, present, design, create and implement store displays, social media and merchandise to entice customer and increase sales. Create and modify store layouts for optimal customer flow and interaction. Develop improvement plans, produce monthly reports & recaps, and research product implementation. Control pricing and budgeting. Generate profit and loss statements.
• Customer Service Representative, Blockbuster Video, 7/1996 - 9/1997
oCustomer service, stocking, cashiering, merchandising, store maintenance, memberships account maintenance, product knowledge, training, motivating, etc.
• Manager, ABC Stores of Hawaii, 1/1989 - 4/1996
oProvide customer service, supervise, train and develop the work of staff members to ensure productivity and advancements. Plan and coordinate sales through merchandising and marketing. Control pricing and budgeting. Generate profit and loss statements. Effectively perform multitude of tasks required under strict deadlines. Ordering, stocking, merchandising, cashiering, receiving deliveries, and ensuring safety of employees and customers.
EDUCATION
A.S., Sales and Marketing, Kapiolani Community College
oDean’s List Honoree. A member of the Kapiolani Marketing Association Business Club.
oRecipient of the National Collegiate Business Merit Award.
• Diploma, Kaimuki High School
oPresident of the Kaimuki High School Business Club. Involvement in all the operations of the school’s General Business Store.
oMember of the Kaimuki High School Leo Club, captain of the cross-country team, captain of the track team, band leader & soloist, and member of the wrestling team.
HONORS & AWARDS
oFeatured in Ben Franklin’s Island Craft Bulletin
oFeatured in MidWeek Magazine
oFeatured in Pacific Business News
oFeatured in Hawaii Parent Magazine
oFeatured on Tiny TV
oFeatured on 93.1 KQMQ
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