Customer Service Manager
Resume:
Reanna Leyba
************@*****.***
Skill Highlights
Professional Leadership Skills Clear Communication Skills Team Player Valuable Marketing Ideas
Outstanding Customer Service Skills Loves Cats Passionately Upbeat, Able to Hold Endurance Ability to Handle Surprises Consistently Manages Time Well Dependable Worker
High Close Ratio Face to Face Sales
Education
William J. Palmer - International Baccalaureate Graduation, May 2016 GPA:3.8
Industry Experience
Account Manager January 2017- December 2017
Momentum Inc.
As an account manager with Momentum Inc. I was a representative for a number of reputable Fortune 500 clients such as Centurylink & AT&T. While representing Centurylink at the Direct Marketing firm, Momentum Inc. located in Colorado Springs I was then promoted out of State to assist in opening a new branch of the company Victorious Inc. in Fresno California, due to high closing ratio and executing new hire talent sourcing within the company, I then represented AT&T. Duties as an account manager for the Marketing firm’s included but not limited to; Field Work: Internal Job Duties included:
Upgraded Customers Accounts Conducted interviews
Marketed New Services Increased employee growth
Residential Sales Executed training new employees
Customer acquisitions Hosting team building exercises Solutions provider Able to execute in small team management Negotiation Skills Ran workshops/campaigns
Achieved high closing Results Conducted/participated in staff drills Relevant Experience
Assistant Manager My Goods Market January 2018- Present
• Supports Store Manager and Store Operations
• Communicates efficiently with vendor partners
• Adhere to store’s core values to service the community neighborhood market
• Conduct store audits on merchandise & employees
• Do daily/monthly paperwork
• Normal shift duties
• Runs store when manager is on leave/vacation
Sales Distributor Travel Inc. September 2016- May 2016
• Manages variety of branded social media platforms
• Engages in social media presence with curated content
• Creates content that promotes audience interaction
• Increases audience presence on company sites, and encourages audience participation
• Works as part of a team and individually to maintain sales Sales Representative May 2016 - January 2017
Vector Marketing
• Highly skilled sales representative, able to work one-on-one to achieve demo demonstration of product
• Able to demonstrate the quality of luxury product and cater appropriate
• Able to manage time with no supervision to out sell and keep personal bonuses high
• Obtains awesome customer service skills
• Able to File and submit paper work accordingly
• Excellent Scheduling skills
• Holds negotiating and purchasing skills
Sales Associate September 2016 - November 2016
Spirit Halloween (Seasonal)
• Responsible for aspects of store operation including, sales initiative
• Excellent teamwork skills outstanding team player
• Able to stand, walk, as well as maintain endurance to keep customers happy
• Able to sell and market a niche market product
• Proficient in understanding sales and a service focused product
• Able to keep merchandises stocked and organized
• Able to prepare and maintain merchandise displays until teardown Data Entry- Mass Media Intern August 2014 - May 2015 Simian- Media Sharing Company (Internship)
• Able to collect data from competitors and evaluates accuracy
• Maintains collections of documents for data analysis
• Able to maintain current knowledge of trends in music & creative industry
• Proficiency with computer applications; Windows and Mac
• Attended and participated in staff meetings regularly
• Creative Problem Solving Skills
Community Involvement
Educating Children of Color
Volunteer
• Showcase & Co-train Leadership Skills to Peers
• Asset in a 12 week program to Juveniles
• Help Educate cultural diverse in populations
• Data Researcher and Analysis
• Adaptive to different Cultural Diversity
• Helping children through poverty
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