Joie Melisa Whittaker

**** ****** *****, ************, ** 32225 301-***-**** ac77ei@r.postjobfree.com

SUMMARY PROFILE

Administrative professional with more than four years of experience in providing office support with intermediate to advanced level of clerical work. Strong organizational skills and detail oriented in data entry, proofreading and editing documents. A demonstrated ability to complete multiple work tasks while adhering to tight deadlines.

EDUCATION

Bachelor of Science, Communications, Bowie State University – Bowie, MD; Graduated May 2012

PROFESSIONAL EXPERIENCE

Oct 2018 – Present, Data Entry/File Clerk Randstad – Jacksonville, FL (Temporary)

Maintain project management office files related to customer/billing invoices, insurance estimates, and payment receipts.

Create and transfer customer profiles to online database pertaining to confidential information, customer contracts and agreements.

Maintain electronic customer data forms via export and upload document files: project reports, labor permits, and scanned images.

Organize and prepare 3000+ active and expired folders for archive filing.

August 2017 – June 2018, Human Resources Applications Support Acosta Sales & Marketing – Jacksonville, FL

Serve the Operations Payroll department under a small team to solve general to multiplex payroll and HRIS database systems/platform issues thru the creation and management of ticket inquiries and determine best course of action.

Respond to HR claims using Issue Trak ticketing system: manage ticket assignments, investigate and respond to payroll inquires, and handle from open to close; heeding strict compliance deadlines.

Compose complex written and verbal explanations for questions concerning employee eligible Benefits and Paid Time Off (PTO); reference ATLAS time management policies and company standard procedures.

Handle inquires related to system log issues, regularly analyze and troubleshoot HRIS applications: update and maintain employee profile data in Acosta University (AU), ATLAS, ADP/ADP Net Secure, and Employee Self-Service (ESS): create and activate AU profiles, data enter confidential information, and manage supervisor screen views in ADP.

Provide instructions and supplement documents/materials for ATLAS time management, review employee ADP profile info to determine their vacation/sick/personal time and calculate accrual rates by calendar year.

Perform daily review of pay checks/adjustments, employee salary/rates, supervisor changes, tax withholding, and direct deposits.

Conduct HRIS background checks using Sterling Solutions online: maintain communication with recruitment regarding the status of new hire employee drug/background screening checks.

Process all new hire I-9 paperwork: received 30-50 batches of confidential documents daily, review and file after completion.

Nov 2016 – Feb 2017, Data Entry Specialist American Councils For International Education Washington, DC

Support the Data Hub department with student application processing, data entry, and procedural/operations related tasks for student U.S. and international student exchange/study abroad programs.

Provide reading room coverage: front desk guest sign-in and manage/track all evaluated test center applications.

Data enter student biographical info, Elitis test scores, and missing items into online Applicant Information System (AIS).

Perform math checking and review evaluators reading scores to ensure accuracy, enter score averages in Access Database, review more than 100+ applications per day.

Collate test center batch files, review and account for all applicants; organize, sort and prepare accepted applications for labeling.

Scan and review 300+ student transcripts to PDF form, organize electronic files and assign to folders in confidential drive.

Create and assemble +300 applicant folders, file and arrange by test center, regularly refer to files throughout the course of the application evaluation process.

Jun 2016 – Nov 2016, Administrative Support Institute of International Education Washington, DC (via Sparks)

Provide technical and general clerical support to the Operations division, Council for International Exchange of Scholars (CIES) with administrative processing for application submissions, data verification, and excel spreadsheet data reporting.

Update Technical Review Excel spreadsheets: regularly manage multiple regional trackers containing award and applicant data.

Review and upload medical clearance forms into Oracle-CRM; receive up to 30 applicant medical forms on a weekly basis.

Enter applicant medical clearance data into US Medical tracking in Excel spreadsheet.

Verify grantee electronic funds transfers in Oracle-CRM; accurately review up to 20 grant payment deposit forms per week.

Update and add user viewed data information in Embark Application; transfer data fields in Excel format.

Respond to FSP Operations applicant email inquiries related to US Fulbright application review and close.

Trouble shoot and problem solve applicant related matters: perform program research to assess the needs of the applicant.

Perform status checks and track applicant information in Oracle-CRM, regularly complete division assigned tasks.

Manage shared PDF document files and folders related to scholar applications, selection and acceptance letters.

Maintain institution and affiliate account information in Oracle-CRM: add new and update existing account data.

Sept 2015 – Apr 2016, Human Resources Assistant 4 Staff, LLC Washington, DC

Maintain and update HRIS files, handle confidential records, and manage I-9 active and terminated files.

Conduct internal and external employment verification checks, responding to inquires via email, phone, and fax.

Review personnel files and database records to perform audits, validate service dates, and compile monthly reports.

Perform removal of termination folders and out-of-date office files in adherence to HR procedure and policies.

Create personnel file folders and new hire orientation packets, draft offer letters, and conduct HR folder checklist.

Compose and draft various HR memorandums regarding employee matters, including wage and salary.

Plan and facilitate logistics for weekly new hire orientation meetings: prepare administrative documents.

Process monthly HR business and medical invoice/billing requests: adhere to coding procedures for travel and insurance.

Process business class travel arrangement requests for employees and consultants requiring special travel.

Provide assistance with open enrollment and benefits administration, log entries and maintain benefit confirmation tracker, enrollment roosters, and other various spreadsheets.

Dec 2013 – Sept 2015, Administrative & Human Resources Assistant, Hargrove Incorporated Lanham, MD

Provide administrative support to the Director and HR department with data entry processing, appointment and conference scheduling, travel planning, and file maintenance. Provide payroll support in processing timesheets for Operations time reporting.

Enter employee profiles into ADI: manage profile employment status, adjust salary rates, term dates, and scheduled hours of work in correspondence with Operations.

Enter and review weekly time and attendance sheet data for over 50+ union employees and temporary contractors.

Manage Account Management travel expense spreadsheets, entering invoice data and monthly history costs in using Excel.

Maintain and create employee personnel folders, file confidential documents pertaining to tax and personal identification, benefits, medical, salary adjustments, background history, and company agreement forms.

Issue employee and contract personnel identification badges using PremiSys software system.

Reconcile corporate travel credit card charges within excess of $100k every monthly billing cycle.

File and manage documentation travel invoice and authorization forms, including expense reports, hotel folios, travel invoice receipts, and per Diems.

Fulfill package shipping requests utilizing UPS and FedEx ship manager software, entering shipment data and verify dates of delivery, destination departure and arrival, and receiver/senders.

Track office supply usage and submit purchase order requests.

COMPUTER COMPETENCIES

Software Systems: Windows 10, ADP, Issue Trak, ATLAS, Oracle-CRM, Enterprise, Document Cloud, Vana Sales Forces, Concur Solutions, ADI Timekeeping, Certipay, PremiSys, E-Verify, SmartSheet Proficient in Microsoft Office: Word, Excel, Access, PowerPoint, Outlook, and Publisher Typing: 50-55 Wpm

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