Customer Service Administrative Assistant
Resume:
EVA ANDERSON
Mississauga, ON L5L 1B1
*************@*****.***
OBJECTIVE: To secure employment in Customer Service/Office Administration/Purchasing/Accounts Payable/Accounts Receivable/Estimating/Collections
SUMMARY:
-Highly motivated and personable
-Accustomed to handling sensitive and confidential records
OFFICE ADMINISTRATION/CUSTOMER SERVICE:
PURCHASING;
-A proven track record of negotiating and networking skills while cultivating new relationships with key suppliers
-Offering many years of experience in purchasing and sourcing through a wide variety of vendors
-Maintain close working relationships with suppliers to problem solve and improve product delivery
-Control raw material inventory levels to be cost effective and to meet customer demands
-Work daily with vendors to ensure orders meet quality specifications
-Issue purchase orders
ACCOUNTS PAYABLE/RECEIVABLE;
-Ensure timely input and payment of all vendor invoices, input and mailing of all customer based invoices
-Assist in month end and year end closing
-Responsible for weekly cheque run
-Resolve collection and invoice discrepancy matters for both payables and receivables
-Work closely with auditors during yearly audit
-Daily interaction with vendors/customers
-Set up and maintain vendor/customer files
-Code and process vendor/customer payments
ESTIMATING/INSIDE SALES;
-Set up file system for all estimates
-Enter into SDS program or “in house” programs a list of material provided by customer for specific jobs
-Provide timely estimate to customer
-Daily meetings with shop foreman to discuss manufacture and delivery timing of products
-Interact with shop foreman to discuss fitting applications ie; connections, gauges req’d, etc.
-Work closely with customer to ensure accuracy of materials being quoted
-Answer customer questions about products
-Upsell by suggesting useful products that may be required per job
COLLECTIONS;
-Communicating with customers via email & telephone
-Contacting customers owing money
-Securing payments
-Keeping administration records up to date
-Investigating claims of financial difficulties
SKILLS:
-Excellent negotiator and communicator
-27 years of office experience in the HVAC Industry
-Strong computer skills in building Excel and MS Word documents
-Proficient in estimating using SDS & “In House” programs
-Quick to learn in “Hands On” training
-Good analytical skills
-Confident and self-assured
WORK HISTORY:
ALPHA
DIV OF FLEXMASTER CANADA LIMITED
Purchasing/Accounts Payable/Collections/ Estimating (SDS & “In House” programs)
March 2008 – February 2016
ALPHA FREE-FLOW INDUSTRIES LIMITED
Office Manager-inclusive of Accounts Receivable & Payable/Purchasing/Collections/Estimating & Job Entering (SDS program)
June 1997 – March 2008
ALPHA FREE-FLOW INDUSTRIES LIMITED
Customer Service/Estimating & Job Entering (SDS program)/Inside Sales
October 1989 – June 1997
CANADA BREAD COMPANY LIMITED
Customer Service
June 1985 – September 1989
VOLUNTEER:
-Hockey team manager (house league level)
-Hockey Trainer (house league level)
-Various hockey functions, ie: trophies, hockey parties, tournament bookings
COURSES:
LANDMARK FORUM - Personal Development
SDS (Shop Data Systems) training – Texas
CPR training – Mississauga
Telephone Communications – Mississauga
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