Customer Service Manager

SANDRA

ALLARD

*** ******* **

Yorktown, VA *****

757-***-****

*****.******@*******.***

Experience

Name of Employer

Office Manager SIMS USA., INC 1/1995-Present Yorktown, Va

Handle all day to day duties, including accounts payable, accounts receivable, invoicing, banking, customer service, shipping and receiving.

Central reservations Manager Central Florida Investments 10/1993-12/1994 Orlando, Fl

Managed 6 employees for the Central Reservation office. Insured proper room and rate allocations, handled all Customer service issues. Handled rooms allocations at 10-12 hotels in the Orlando area.

Corporate liaison Karena Hotels 1985-1993 Orlando, Fl

Oversaw all front office operations for 6 hotels. Implemented and trained all front desk personnel on new property management system. Ensured that all front desk personnel were properly trained an customer service and maximizing revenue by focusing on supply and demand.

Personal references available upon request

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