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Customer Service Manager

Location:
Philadelphia, PA
Salary:
80,000
Posted:
January 14, 2019

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Resume:

January *, ****

Online Recruiters

Position: Accounting Management

Dear Recruiter:

As a graduate of Drexel University with a BS in Accounting and CPM from Rutgers University, I am seeking a Management position that will be stimulating, challenging and rewarding. I believe your agency can provide the challenges and rewards I am seeking. With over 20+ years of experience in Accounting, over 20+ years of Management experience, several years of Grant and Contract Reporting and 5 years of Commercial Banking experience; I believe my skill will make a valuable contribution to your Agency. Also, being a team player, utilizing my management skills and years of experience with the State Government, Local Government, Non-Profit and private industries will allow me grow and excel within your agency. In addition to my formal education, I have very astute skills in Accounts Payable, Accounts Receivable, General Ledger, P/L Statements, Budgeting and Financial Statement preparation and Internal Cash controls. I am very well acquainted with Real Estate issues involving commercial and residential properties as well as tenant matters. My involvement with taxes also includes Sales, Use & Occupancy, Payroll, Parking, Real Estate, Business Privilege, Canadian Taxes, Income Personal and Corporate. I also have Accounting and Management Experience in over 8 different industries ranging for service to Manufacturing. While supplementing my income, I obtained experience in Payroll, Fixed Assets, Invoicing, Collections, Purchase Order Systems, and other functions related to small manufacturing and service companies. In addition, I have prepared special financial projects that involved working directly with the CEO and Assist ant CEO. Also, my responsibilities have involved constant communications with upper management. While at Parkway, I have worked with programmers to implement a more advance computerized monthly billing system for the Receivable Sub-Ledger. At IRM, I was responsible for system training, GIL setup, and creation of the chart of accounts, A/P setup, NR setup and Inventory setup. I've worked with MIS Department and System Consultants while undergoing an upgrading process to the Macola system. Also, my responsibilities included trouble shooting for systems problems and keeping the MIS Department informed of any network malfunctions. Correcting erroneous data processed in the sub-ledgers, assuring that the ledgers are in balance, setting up all the cost/profit centers, preparing Financial Statement and Profit

& Loss Statements as well as preparing Parent and Subsidiaries companies formats/layouts. Responsible for user training, implementing new processing procedures, interfacing procedures and resolving system lock out issues. Handle all aspects to EOM closing process, verify and ensure monthly invoices for accuracy with regards to pricing requirements, oversee A/P and assuring payments daily and prepare the annual budget and projected vs actual variance analysis. During my years with the State of New Jersey I have been responsible for the allocation, compliance, monitoring and spending of 18 various types of Grants that are federally, state and privately funded. These grants totaled over$ l 8M dollars and contained various compliance policies and procedures as well as various reporting policies and procedures. Also, responsible for State Budget allocation of funds for the Civil Division, Criminal Division, Family Division, Probation Division, Administration Division, IT Divisi on, H/R Division, Finance Division and Operations Division. My responsibilities ranged from Purchase Order processing, approval of Payment Voucher, approval of Budget transactions. I processed and prepared the Vicinages ' quarterly Spending Plan; Salary Projections via the Schedule P for Title 4D expenses and revenue. In addition, I was the acting Finance Division Manager in the Camden Vicinage for 8 months. As the Grant Liaison for the Camden Vicinage, this required meeting regularly with Vicinage and Administrative Office of the Courts Financial and Case Management representative. These meetings involved creating policies, procedures, guidelines that were necessary with case management issues when Vicinage Divisions applied for Grants. These procedures detailed deadlines and filing procedure to be met by Vicinage Divisions. Divisions utilizing grants include Criminal, Family, Probation and Civil within the Superior Court of New Jersey. These guidelines directed vicinages as how and what needed to be done when applying for grants. The guidelines also, aided in assuring that the Administrative Office of the Courts and Department of Treasury are aware of the pending Grant Funds, of which then the appropriate Budgets could be created. As the Grant Liaison I kept the Criminal, Family, Probation and Civil Divisions abreast of up and coming grants in a timely manner. I prepared the budgets for grant proposals for submission to the funding sources. Also, due to my involvement with grants I became responsible for coordinating Camden Vicinage Drug Court Programs Grants. The Drug Court Programs consist of Adult and Juvenile Clients. I created effective and efficient procedures for payment of Provider Bills for Client Treatment, of which includes audit procedures, approval procedures, compliance and timely payment of Provider Bills for the Camden Vicinage. The development of these policies and procedures concerning OJP-Adult, OJP-Juvenile and DCI Grants, became very beneficial to the Program Coordinators, Providers, Criminal Division, Family Division, Probation Division, Trial Court Administrator, Care Recipients and the Finance Division. As a result of creating these procedures the line of communications with the Funding Sources, Providers, Criminal, Probation and Family Division improved significantly. Also, monthly reports were disbursed to the Division Managers, Drug Court Judges and the Trial Court Administrator reflecting grant fund usage.

My management responsibilities included administering policies on personnel issues, managing policies concerning labor/ Union guidelines, disciplinary matters, operational issues, training and performance evaluations. I communicated on as constant basis with the Legal Department, Operation Divisions, Sales, Human Relations and Customer Service with issues that have a direct imp act on the company's progressive growth, operations and expansion. Also, I provided Executive Management with all supporting data necessary to meet projected goals. I have been with the Judiciary for over 20 years, in Camden Count y Finance Division and my responsibilities included Grant Reporting, State/Grant Budget preparation and allocation, Spending Plan preparation, Salary Projections, NJCFS transactions, Payment Voucher processing, Post Judgment Accounting, Purchase Orders, Fiscal Year End closings, Contract Compliance, Fixed Assets Management, General Accounting Court Held Funds Management, Internal Controls and Employee Reimbursement. During my time here, I have maintained a no past due policy for all vendors on the Camden Vicinage's Hot List; which has significantly reduced our prompt payment interest expense. I have also resolved issues with vendors regarding payment discrepancies. I've required all staff to maintain excellent customer service practices for internal and external customers and to strive for positive resolution. I also, created the Post Judgment Department within the Finance Division. This department took over the processing and reporting of Civil Executions, of which Court Officers handled previously. This department has been in operations since 5/99 and it has effectively and efficiently operated with limited supervision due to the training, policies and procedures I developed; as well as proposals I wrote, and the skilled staff selected. I managed the Finance-Probation Division's Child Support Audit Department, Child Support Payment Processing Department and Probation's Fines/Fees for 5 years. During my time here, I have been successful at reducing the pre-existing 5-year backlog of Court/Non- Ordered Audits and FDIM Audits. At the time I acquired these responsibilities the Child Support Audit Department had 161 pending audits on the log. The audits ranged from 1998 to current and I successfully reduced the audit log to 4 pending audits. Also, during my time here I wrote a policy and procedure manual for Cash Collections /Processing and Internal Controls that followed GAAP and GASAC. During my time in Probation/Finance, I developed and wrote Internal Controls Procedures to assure the accountability for cash processing, shortages, bank deposits, separation of duties and deposit transactions for cash and checks for both the CAPS system and NJKids system.

I've been in the Child Support Enforcement Unit for 5 1/2 years; I have successfully cleaned-up and resolved the Escrow Report, of which its transaction discrepancies ranged from 1998 through 2007. The current Escrow Report at the time of the conversion to NJ Kids, the new Child Support 4D System, in 2009 contained zero transactions and this was achieved due to diligent analysis, research and resolution skills. I also, successfully reduced the number of cases and amount of funds on the Undistributed Report. Upon taking over the Undistributed Report in 1/07 it contained 500 cases and totaled $159,272.84 and as of our conversion to NJKids the report was completely resolved and reduced to zero. I have also maintained the processing of Court Ordered audits, Non- Court Ordered Audits and FIDM Audits and met all imposed deadlines. I also participated in the conversion process from ACSES to NJ Kids. In addition, I completed CPM Certification at Rutgers University and graduated in June 2013.Currently, I am in the Finance Division in the Camden Vicinage supervising the Child Support Audi t Unit, Cost Allocation Unit, Budgeting Unit and the Bail Unit.

Throughout my time with the State of NJ I have continued to take any/all training that has enhance my knowledge, skills and understanding of the functionality of the Judiciary and Legislative matters. I would like to meet and discuss an Accounting Management position with your company. I believe our discussion; my cover letter and my resume will reveal a mutual assessment of my ability to be a valuable contribution to your organization. I would be pleased to meet with you and discuss the opportunity and please don't hesitate to call me at 215-***-**** (Cell. Flavia P. Stovall

FLAVIA P. STOVALL

3637 HAYWOOD ST., PHILA, PA 19129 E-mail: ac77bk@r.postjobfree.com Home: 215-***-**** Summary

Vast skills in management/executing policy, Accounting, Budgeting, Grant Reporting/Mgmt., Financial Reporting/Mgmt., Contract Mgmt., Auditing, A/P, A/R, Budgeting and Judicial Financial Court/Mgmt. skills, of which has allowed me to grow intellectually and professionally. Managing staff, financial and informational resources strategically. Highlights

A/R & A/P Mgmt.

Analysis/GL Reconcile, F/A,

F/S & P/L Reports

5+ yrs. Commer’l Banking

Freight/Int’l Policy

Fixed Asset Inventory

Accomplishments

Granting Reporting (Alliances)

Analytical

reasoning Budget

Prep/analysis

EOM/EOY Closing

Cost Accounting

Customer SVC

Team Building

Refining Cust. SVC

General Ledger Format Setup

Contract Accounting Non-Profit

Experience Fund Accounting

State Government Private

Industry Experience G/L

Format/Setup

Commercial Tenant Mgmt. Variance/

Inventory Analysis Manage Bail

property, bond, cash

P/O & Pymt. Voucher Sys. Mgmt.

Contract Mgmt./Reporting Administer

H/R & Operational Policy & Procedures

• Vicinage Grant Liaison - Orchestrated quarterly meetings with AOC, Vicinage Financial staff, and Case Mgmt. staff. Created policies, procedures and guidelines for Vicinage/Divisions when applying for Grants. These guidelines assured the AOC and Dept. of Treasury applied the Funds, to the correct Budgets and assured compliancy. Management Skills (Leading Change & People)

• Post Judgment Dept. - Created department to process/report on Civil Executions. Managed daily processes of Payroll functions for Court Offices and plaintiff’s disbursements for Civil Judgments in an expeditious manner. Auditing/Accounting (Solution Focused utilizing technical knowledge, analyzing issues & calculating risk)

• Extensive experience in F/S, P/L, F/A, B/S, I/S, Sub-Ledger interfacing to G/L and audit reviews. Perform audits on Government processes for compliancy, improved performance and identify needed changes. Successfully reduced a pre-existing 5-year audit backlog to 4 pending audits. Audited Provider Billing for OJP Grants and found double billing, misappropriation of funds, and create new procedures and internal controls. Experience:

Accts Mgr., Admin. Supervisor II

12/1998 to Current

Superior Court of NJ – Finance Division, Camden, NJ

• Regulate daily processing activity for Child Support Audit Unit, Bail Unit, Grant Reporting Unit, Budget Unit, and General Accounting Unit, and Purchasing Unit, of which consist of professional, para-professional and clerical staff.

• Research/analyze Court Orders regarding custody, child support, spousal support, medical support, and bail matters, Forfeitures, Judgments and new Statues affecting the Courts in Federal, State and Municipal matters.

• Produce/direct timely completions of Court Ordered/Non-Ordered and FDIM Audits, via NJKids and Court Order analysis.

• Direct daily, staff’s performing/processing Bail transaction via Cash, Property and Bond.

• Constructed constant communications/interaction with Family Division, Criminal Division, Municipal Courts, and County Jails regarding Bail matters as well as transfers, modification and downgrades of bail.

• Investigate and review bail/warrant transactions via the Promise Gaval and CABS systems.

• Deliver support, communications, collaborations and guidance to Judge’s Law Clerks, Criminal Division, County Council, Municipalities, Family Division, defendants, Sureties, Bondsmen on Bail matters.

• Coordinate and monitor Judge's Hearing List for Bail Forfeitures and Judgments effectively/efficiently.

• Oversee Team Supervisors and their staff on enforcement matters regarding case management procedures via NJKids.

• Manage Data Unit and Purchasing Unit while ensuring adherence of F/A purchasing policy/State Rules.

• Researched, analyzed/correct miss-postings, process adjusting entries, perform investigation/reconciliation of Undistributed Report, Escrow Report, F/A & Inventory Reports.

• Conducted meetings with Custodial Parents, Absent Parents and attorneys regarding audit findings and obtain positive customer experiences. Improved communication via administrative policy with management, attorneys, Out-of-State C/S Agencies, other vicinages, Welfare Agencies, DYFS, and other divisions regarding Audits, Escrow, Bail, Contracts, Grants, Budget, Purchases on Financial Operation matters.

• Researched Court orders regarding custody, child support, spousal support, medical support, and Judgment matters.

Accts. Mgr., Admin. Supervisor II (Cont’d)

12/1998 to Current

Superior Court of NJ – Finance Division, Camden, NJ

• Direct processing of Court Held Funds collection, of which consisted of Child Support payments, Probation Fines and Restitution. Created, developed and implemented Policy & Procedure Manuals and Internal Controls Procedures for receipts via CAPS, CABS and NJKids system.

• Developed more effective/efficient procedures for staff processing/posting adjustments to Child Support cases via the NJKids System. Developed cash handling procedures for processing collection, reconciliation and deposits.

• Direct, oversee and manage grant budgets over $18M and Vicinage State budget of $3.5M. Direct all budgetary transaction for the entire Camden Vicinage. Prepared grant budgets, review grant proposals/awards; perform grant reporting for Criminal, Family, and Probation Division.

• Created/executed policy and procedure that reduced vender interest due to timeliness of processing vender invoices while managing the Purchasing Department. Assistant Controller

October 1995 to December 1998

International Raw Materials, LTD – Philadelphia, PA

• Developed and direct A/P, A/R, P/R, Customer Service, collections process, and responsible for EOM & Y/E Closing.

• Created P/L and F/S for Parent and Subsidiaries, which consist of over 90 cost and profits centers in US & Canada.

• Created routine analysis of the G/L, perform the interfacing of sub-ledgers and review of P/L Statements.

• Developed Inventory Schedule, F/A Schedule, trend analysis and depreciation reconciliation schedules.

• Directed daily Interfacing of A/P, A/R and Inventory sub-ledgers to the General Ledger via the Macola System, and prepared bank reconciliation's for P/R, General Operating and Investment Accounts.

• Researched/analyzed F/S, provided support to Operations, Marketing and Traders involving budgeted results against actual results. Coordinated the processing of bi-weekly P/R and benefits transactions.

• Created consolidated F/S, Budgets and P/L statements. Filed returns Sales Tax, Use & Occupancy Tax, Property Tax, Business Privilege Tax, Payroll Tax returns and foreign tax experience is GST, QST and PST.

• Directed freight processes for raw material purchased via international waters, rail, truck and train transport.

• Directed professional/clerical staff daily activity on Financial Operations, H/R Policy/Procedure and team building. Accounting Manager

July 1994 to October 1 9 9 5

Rodger's Travel, Inc. - Philadelphia, PA

• Directed professional/clerical staff daily activity on Financial Operations, H/R Policy/Procedure and team building.

• Directed the processing, interfacing of Air Travel transactions and commission for 8 satellite branches and corporate headquarter. Manage travel contracts with Department of Defense for leisure and official travel.

• Executed daily interfacing of sub-ledger's via Sabre, Apollo and ADS computer systems. Reviewed and analyzed G/L daily. Maintained tickler file on all contract’s government and non-government.

• Created EOM, Y/E closing of G/L, prepared F/S, P/L statements, accountable for processing A/P and A/R for branches and corporate. Monitor 8 satellite transactions to ensure contract compliancy.

• Created and processed bi-weekly P/R, quarterly tax returns, trained staff and conduct performance reviews.

• Developed cash application procedures for all branches, directed Government Billing while conducting A/R analysis and accountable for preparation/completion of bank reconciliations.

• Developed new procedures for processing Commission Reports, Trend Analysis Report, F/A Schedule, Inventory Reconciliation, Depreciation Reconciliation and provided solutions for systems/operational functions. Mandate Customer Service, collections process, and EOM & Y/E Closing Senior Accountant

March 1993 to July 1994

Philadelphia Corporation for the Aging, Philadelphia, PA

• Created efficient/effective procedures for managing 80 fund accounts. Prepared bank reconciliation's for General Operating, Emergency and Payroll Fund Account. Analyzed G/L daily and performed EOM and Y/E closing.

• Created F/S, reviewed/analyzed B/S Accounts, and Income Statement Accounts, (revenue and expense).

• Created an effective/efficient process for contract service, billing, and management for numerous Federal, Local, State Agencies and Independent Service Providers for the elderly. Managed and analyzed funding to provider organizations providing constructional services to the elderly. Oversaw transactions processed by A/P & A/R Staff.

• Created Capital Expenditure Report, analyze and reconciled quarterly Revenue Schedules.

• Research and analyze expenses, liabilities, and inventory and revenue accounts to assure accurate reporting.

• Coordinated with Internal Audit Dept. to ensure compliance of Internal Controls in accordance with GAAP and GASB. Maintained a tickler file on all contract’s government and non-government, to assure compliancy. Accounts Receivable

Manager April 1990 to

March 1993

Parkway Corporation – Philadelphia, PA

• Directed professional/clerical staff daily activity on Financial Operations, H/R Policy/Procedure and team building.

• Managed classification of revenue and booking of A/R for parent, 12 subsidiaries and 48 managed accounts.

• Executed daily analysis and review of G/L and interfacing of A/R sub-ledger. Developed timeliness of deposit transactions, applying receipts, monthly billing of 36k + customer accounts while providing top customer service.

• Executed and performed EOM & Y/E closing of A/R ledger. Performed collections, coordinated Commercial Tenants Billings and reviewed contracts/leases of tenants, governmental facilities and parking locations.

• Developed and maintained contract compliances tickler file to stay abreast of contract addendums, how they affected operations and provide solutions to staff on system and operational issues

• Created A/R analysis, quarterly audits, communicated with Operations on facilities issues and performed accounting functions for Construction & Design Division.

• Developed A/R reporting and enhanced the reconciliation procedures. Managed accounting operations, EOM/EOY closing of A/R, and reconciliation of sub-ledgers.

• Executed monthly annual bank reconciliations for 11 entities and addressed/resolved all variances.

Assistant Accounting

Manager March 1987 to

March 1990

Urban Outfitters Inc. - Philadelphia, PA

• Directed professional/clerical staff daily activity on Financial Operations, H/R Policy/Procedure and team building.

• Executed the monthly analysis, reconciliation and closing of G/L, performed variance analysis to compare actual results against budgeted statements. Mandated Customer Service, collections process and responsible for EOM & Y/E Closing.

• Managed retail contracts and consignment transactions. Prepared bank reconciliation for retails stores and headquarters.

• Executed accounts analysis, prepared journal entries and prepared Financial Statements.

• Developed EOM closing procedures, prepared F/A Schedule, depreciation schedules and Sales Journal Analysis.

• Created P/L Statements, monthly analysis of expense accounts and audit reports. Education

B.S: Accounting, 3/88 CPM: Certified Public Management, 6/13 DREXEL UNIVERSITY - Philadelphia, PA RUTGERS UNIVERSITY - Cape May, NJ Affiliations

NAPW National Association of Professional Women, PANJ Union, Sharon Baptist Church, Women of Grace Software Experience

MSAS, Lotus, Professional Write, WordStar, Quatropro, Peachtree3, WordPerfect, IBM 36, and Acer 1900, ADS.Macola6 &7, Crystal, Access, Microsoft Excel, ACMS, NJCFS, Sabre, Apollo, ADS and MACSE, ACSES, CAPS, NJKids, CABS and very adaptable to Financial software.



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