Customer Service Assistant

Hope Johnson

**** ********* ****. #**** ********** TX. 75036 Cell# 516-***-**** **************@*****.***

Professional

Objective

Motivated professional seeking to work with a dynamic organization in a position where my business background and qualifications will be of value.

Qualification

Summary

Licensed as an Insurance Adjuster for the states of TX, GA, AL, MS, LA, OK, SC,KY, IN,NC,SC,MN,MO MI, KS, CT,NM,WV and MT.

Computer proficient Word, Excel, PowerPoint, Outlook, Windows XP, Xactimate 27.5 certified, AutoSource, ECS, State Farm Auto Certified, NICTA.

CNC Service, Mobile, AL (March 2018 – Sept 2018)

Claims Representative (CAT) Property desk adjuster

Consistently excel in processing diverse claims for State farm

Adjucation of claims est amount of 550 a month

Ensure timely and efficient servicing of claims associated with property damages including wind,and flood

Ensure timely and efficient servicing of claims associated property damage.

Wardlaw Claims Service, WACO, TX (August 2017 – Jan. 2018)

Claims Representative (CAT) Property desk adjuster

Consistently excel in processing diverse claims for TWIA

Handle Harvey claims for TWIA

Adjucation of claims est amount of 400 a month

Ensure timely and efficient servicing of claims associated with property damages including wind,and flood

Ensure timely and efficient servicing of claims associated property damage.

Pilot Claims Service, Irving, TX (April 2015 - June 2017)

Claims Representative (CAT) Express and Total Loss-AWC/ Demand Pool

Consistently excel in processing diverse claims for State Farm (Auto), a client of Pilot Claims Service.

Trainer for ECTA

Complex Team

Rental Team -complex

File reviews, adjucation of claims

Ensure timely and efficient servicing of claims associated with property damages including wind, flood and hail.

Ensure timely and efficient servicing of claims associated with auto liability, property damage,auto nofault and bodily injury.

Careington, Frisco, TX. (May 2014 - April 2015)

Dental Claims Processor

Handled over 150 claims daily

Adhered to department guidelines and rules

Examined dental claims for sue all claims were ready for process

Checked eligibility of members

Handled customer service calls and issues pertaining payments

Maintain accurate system data and claim maintenance

Cigna, Plano, TX. (October 2013 - April 2014)

Medical Records Assistant

Log accurately and retrieve claim information from various computer systems

Collect documentation required to review, evaluate and correctly responded

Conduct on -going activities of claims management to suitable contain claim liability

Ensure to prepare and complete document of necessary information to attain regulatory requirements and risk management

Compile response information to complaints of insurance department

Maintain accurate system data and claim maintenance

Education

MERCY COLLEGE, DOBBS FERRY, NY

BS Business Management

Minor in Computer Information System

Contact this candidate