Customer Service Administrative Assistant

Earnestine Beard

Cell: 214-***-**** email: *.*********@*****.***

Profile to obtain a position which will allow me to advance and utilize my skills in a professional environment.

professional

Skills Administrative and Accounts Receivable Skills

High level of Customer Service & interpersonal skills

Payment Support/Post Credit Card Payment’s/Super-Bill’s

Effective Meeting/Scheduling Coordinator

Billing Support/Finance Counselor

Proficient in Clerical duties & Microsoft office programs

Proficiency with Alpha numeric data entry revenue cycle experience

Insurance Reimbursement/EOB’S/Billing

Account payable/Cash Audits & Reconciliation

Epic/People place/People soft

Experience Baylor Scott & White Medical Center-Pain Center 2014-2019

Administrative Assistant/Staff Support/Billing Support

Identifies problems and inconsistencies with the provider’s daily schedules for patients billing.

Researches problems, summarizes findings and makes recommendations. Admit and register patients on a daily basis for office visits and procedures.

Update daily schedule of cancelled/no show patients (no super-bill available). Reconcile the super-bills to the daily schedule.

Print out OP reports that are e-mailed for the provider’s to sign, once signed put with the correct patient charge ticket and scan together.

Research the reason for missing super-bills, alert the providers when missing charge tickets/super bills need to be completed.

Transmit charge tickets files via secure link to Cergis billing into E-Bridge.

Print out the provider’s dictations/scanning for labeling.

Throughout the day, reply to e-mails requesting reconciliation.

Recon ciliate month end reports develops action plan to comply with new billing regulations.

Purge all providers monthly binder’s at the end of the month.

Perform related administrative tasks a variety of special projects, as requested, which relate to the job responsibilities and other duties assigned.

University of Texas-Southwestern Department of Business Services 2006-2013

Reconciliation Specialist/Billing Support Services

High level customer service.

Greet, register, and schedule patients for admissions and outpatient procedures.

Verify medical insurance, in put demographics and prepare paperwork. Meet with patients and their families to discuss potential out-of-pocket expenses related to services rendered. Assists patients with UT & Parkland charity resources or assistance programs.

Discuss financial clearance issues with patients and families. Handle posting of personal, insurance payment, deposits and co-pays, resolve deposit deficiencies. Audit Clinic’s CSA petty cash bags daily. Check accounts for accuracy for patient in Epic for UT Southwestern and Parkland Hospital.

Lincoln Property 2007-2009

Leasing Professional

Maintain detail knowledge of apartment community, amenities and surrounding community.

Handle all aspects of leasing apartments, touring the community and models, processing the applications.

Closing the sale, typing the leases, obtain signatures for completion of leases, paperwork prior to move in also assist with renewal.

Collect and secure rental payments, input daily traffic information in Yardi, and work orders from the residents.

Stay informed and complies with all policies and procedures as outlined in the Operational Manual.

Parkland Hospital 2001-2005

General Clerk II

Interview patients obtain correct patient’s demographic for completion of new Birth Certificate.

Complete and fax Acknowledgement of Paternity forms.

Data entry, update patient’s information daily.

Assisted in clerical duties as needed, Managed front desk efficiently, and answered telephones.

St. Paul Medical Center 1997-2001

Administrative Assistant III

Scheduled patient for OT/PT Therapy, Insurance billing, and Pre-Certification referrals, and prepare chart.

Demonstrated strong communication skills while building patient relationships and managed front desk.

Additional

Data Highly proficient in computers with Microsoft office, Epic and Outlook.

Skilled in Customer service, problem solving, decision making, and medical terminology.

Excellent planning, telephone communication, organizational, interpersonal skills and multi-tasking skills.

Education A. Maceo Smith High School

Dallas, TX

References will be furnished upon request

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